IT Service Desk lead
Durham, NC · On-site
IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing. US IT Solutions work along with its ...
IT Service Desk lead
Durham, NC · On-site
IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing. US IT Solutions work along with its ...
IT Service Desk Analyst - Level 1
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...
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IT Service Desk Analyst - Level 1
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...
IT Service Desk Analyst - Level 1
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...
IT Service Desk Analyst - Level 1
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...
Service Desk Consultant/Lead
Raleigh, NC · On-site
Service Desk Management ... Oversee day-to-day IT support operations, ensuring timely resolution of incidents and service ...
Service Desk Consultant/Lead
Raleigh, NC · On-site
Service Desk Management ... Oversee day-to-day IT support operations, ensuring timely resolution of incidents and service ...
Service Desk Lead
Raleigh, NC · On-site
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
Service Desk Lead
Raleigh, NC · On-site
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
Incident or Problem Management, IT Service Desk, IT Network Operations, Active Directory, MS Exchange, Data Center Operations, Cloud Computing, or Security Operations. • 1 year of experience using ...
Incident or Problem Management, IT Service Desk, IT Network Operations, Active Directory, MS Exchange, Data Center Operations, Cloud Computing, or Security Operations. • 1 year of experience using ...
Lead Service Desk
Morrisville, NC · On-site
Role - Service desk lead Location - Morrisville, NC (Onsite) To lead the delivery of Service Desk ... which at least 2+ years of IT Operations and Management at team/Operations manager level.
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Lead Service Desk
Morrisville, NC · On-site
Role - Service desk lead Location - Morrisville, NC (Onsite) To lead the delivery of Service Desk ... which at least 2+ years of IT Operations and Management at team/Operations manager level.
This role leads IT operations, service delivery, service desk strategy, escalation management, end-user computing, with significant contribution to identity and access management functions to ensure ...
This role leads IT operations, service delivery, service desk strategy, escalation management, end-user computing, with significant contribution to identity and access management functions to ensure ...
Service Desk Manager
Raleigh, NC · On-site
Position Summary The Service Desk Manager provides executive leadership across Tier 1 Service Desk ... Ensure compliance with NIST, FISMA, ATO, and federal IT security requirements. * Oversee AI-enabled ...
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Service Desk Manager
Raleigh, NC · On-site
Position Summary The Service Desk Manager provides executive leadership across Tier 1 Service Desk ... Ensure compliance with NIST, FISMA, ATO, and federal IT security requirements. * Oversee AI-enabled ...
Service Desk Analyst
Raleigh, NC · On-site
$20 - $27.25/hr
Position Summary We are seeking a Service Desk Analyst to join our North American IT team and serve as the first point of contact for IT support across the United States and Canada. This role is ...
Service Desk Analyst
Raleigh, NC · On-site
$20 - $27.25/hr
Position Summary We are seeking a Service Desk Analyst to join our North American IT team and serve as the first point of contact for IT support across the United States and Canada. This role is ...
Service Desk Analyst
Raleigh, NC · On-site
$18.25 - $25/hr
Position Summary We are seeking a Service Desk Analyst to join our North American IT team and serve as the first point of contact for IT support across the United States and Canada. This role is ...
Service Desk Analyst
Raleigh, NC · On-site
$18.25 - $25/hr
Position Summary We are seeking a Service Desk Analyst to join our North American IT team and serve as the first point of contact for IT support across the United States and Canada. This role is ...
Service Desk Specialist
Raleigh, NC · On-site
The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem ...
Service Desk Specialist
Raleigh, NC · On-site
The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem ...
... Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in ... Bachelors of Science degree in Information Technology or related field; relevant and equivalent ...
... Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in ... Bachelors of Science degree in Information Technology or related field; relevant and equivalent ...
... Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in ... Bachelors of Science degree in Information Technology or related field; relevant and equivalent ...
Quick apply
... Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in ... Bachelors of Science degree in Information Technology or related field; relevant and equivalent ...
... Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in ... Bachelors of Science degree in Information Technology or related field; relevant and equivalent ...
... Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in ... Bachelors of Science degree in Information Technology or related field; relevant and equivalent ...
Service Desk Support
Raleigh, NC · On-site
Service Desk Support Location: Raleigh, NC Position: Hybrid Duration: Long Term This person is ... Uses extensive knowledge to develop and/or implement information technology solutions to enhance ...
Service Desk Support
Raleigh, NC · On-site
Service Desk Support Location: Raleigh, NC Position: Hybrid Duration: Long Term This person is ... Uses extensive knowledge to develop and/or implement information technology solutions to enhance ...
Service Desk Lead Location: Morrisville, NC To lead the delivery of Service Desk & support ... of IT Operations and Management at team/Operations manager level. • Comfortable in a fast-paced ...
Service Desk Lead Location: Morrisville, NC To lead the delivery of Service Desk & support ... of IT Operations and Management at team/Operations manager level. • Comfortable in a fast-paced ...
... information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone ...
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... information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone ...
... information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone ...
Quick apply
... information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone ...
Service Desk
Cary, NC · On-site
Service Desk Duration : Contract Location : Cary, NC Working knowledge of Active Directory, Outlook 2010/2013, MS Exchange Working knowledge of VPN solutions as well as RSA SecurID tokens Strong ...
Service Desk
Cary, NC · On-site
Service Desk Duration : Contract Location : Cary, NC Working knowledge of Active Directory, Outlook 2010/2013, MS Exchange Working knowledge of VPN solutions as well as RSA SecurID tokens Strong ...
Service Desk It information
See Raleigh, NC salary details
$10.75 - $13
1% of jobs
$13 - $15.25
5% of jobs
$15.25 - $17.50
8% of jobs
$18.72 is the 25th percentile. Wages below this are outliers.
$17.50 - $19.76
19% of jobs
$19.76 - $22.01
16% of jobs
The median wage is $22.07 / hr.
$22.01 - $24.26
19% of jobs
$25.43 is the 75th percentile. Wages above this are outliers.
$24.26 - $26.51
13% of jobs
$26.51 - $28.76
8% of jobs
$28.76 - $31.02
5% of jobs
$31.02 - $33.27
3% of jobs
$33.27 - $35.52
2% of jobs
$10
$23
$35
How much do service desk it jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for service desk it in Raleigh, NC is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.15 per hour, depending on experience, location, and employer.
What is a Service Desk IT professional?
A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.
What are the key skills and qualifications needed to thrive as a Service Desk IT professional?
To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.
What is the difference between Service Desk It vs Help Desk Technician?
| Aspect | Service Desk It | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI |
| Work Environment | Corporate IT support, enterprise environments | Help desk, technical support centers |
| Employer & Industry | IT service providers, large organizations | Small to medium businesses, tech support firms |
| Search & Comparison Intent | Understanding roles, career paths, certifications | Technical support, troubleshooting skills |
Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.
What are some common challenges faced in a Service Desk IT role and how can they be managed?
Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.
What are the most commonly searched types of Service Desk It jobs in Raleigh, NC?
The most popular types of Service Desk It jobs in Raleigh, NC are:
What are popular job titles related to Service Desk It jobs in Raleigh, NC?
For Service Desk It jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Desk It jobs in Raleigh, NC look for?
The top searched job categories for Service Desk It jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Desk It jobs?
Cities near Raleigh, NC with the most Service Desk It job openings:
Job description
IT Service Desk Lead
This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing. US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Solid knowledge and experience with browser based applications. Experience researching, analyzing and interpreting automated system problems. Very good oral and written communication skills to effectively deal with all levels of the organization. Solid experience leading a team. Experience analyzing and projecting the needs of a team to ensure success. Experience implementing and managing a help desk operation.
Thanks and regards, Mandeep Singh
408-766-0000 Ext 435
About Tech Marketing
Sourced by ZipRecruiter
Industry
Electrical equipment, appliance, and component manufacturing
Company size
1 - 10 Employees
Headquarters location
Raleigh, NC, US
Year founded
1995