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Service Desk It Jobs in Raleigh, NC (NOW HIRING)

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Eligibility, Knowledge, Skills & Experience * 1-5 years in a Service Desk or in an IT Support role. * Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore ... Service Desk Tier 3 Agent Location: Cary, NC Duration: 480 hours Primary Skills:software, desktop ...

WSP

Technology Manager, Intelligent Mobility

Raleigh, NC · On-site

$90 - $120/hr

Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice. * Establish and run delivery governance: integrated ...

Wintellisys

Service Desk Technician

Morrisville, NC

Wintellisys, Inc. has joined with a large company in search of a Service Desk Technician. This is a ... Responsible for the timely communication with other members of the IT Infrastructure team ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

... and analyzes information about the user's issue and determines the best way to resolve their problem. · Managing, prioritizing, and documenting incoming questions and service desk tickets · ...

Duke University

Service Desk Team Lead

Durham, NC · On-site

The Pratt School of Engineering is seeking a Service Desk Team Lead to join our IT team supporting faculty, staff, and students. In this role, you'll serve as a key resource for end-user support ...

DataStaff, Inc.

Help Desk Specialist

Raleigh, NC · On-site

This position is hybrid The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT ...

Sageworks

IT Services Administrator

Raleigh, NC · On-site

Monitor the Abrigo service desk ticketing system and service channels to address Tier 2 & 3 technology issues in a timely fashion * Support escalation from IT Service Specialist team members as ...

Yochana

Service Desk L1

Morrisville, NC · On-site

$19.25 - $26.25/hr

Eligibility, Knowledge, Skills & Experience 1-5 years in a Service Desk or in an IT Support role. Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting. Phone ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

Fulltime Main Responsibilities Provide effective IT support services across all clients both onsite ... desk for a MSP Proven technical ability working for an MSP, through relevant, demonstrable ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

Service Desk Job Location: Cary NC 27518 Job Type ... Fulltime Main Responsibilities • Provide effective IT support services across all clients both ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

As a member of the IT End User Services team, you'll support a Mac-first environment while helping ... IT Help Desk. * Troubleshoot and resolve hardware, software, operating system, identity, and ...

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All JobsService Desk It JobsService Desk It Jobs in Raleigh, NC

Service Desk It information

See Raleigh, NC salary details

$10

$23

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How much do service desk it jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service desk it in Raleigh, NC is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.15 per hour, depending on experience, location, and employer.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What are the key skills and qualifications needed to thrive as a Service Desk IT professional?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What are the most commonly searched types of Service Desk It jobs in Raleigh, NC?

The most popular types of Service Desk It jobs in Raleigh, NC are:

What are popular job titles related to Service Desk It jobs in Raleigh, NC?

For Service Desk It jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Service Desk It jobs in Raleigh, NC look for?

The top searched job categories for Service Desk It jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Service Desk It jobs?

Cities near Raleigh, NC with the most Service Desk It job openings:

Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,301 per year, or $23.2 per hour.

Service desk Analyst

Noblesoft Technologies

Morrisville, NC • On-site

$18 - $21/hr

Contractor

Re-posted 9 days ago

Job description

Role – Service desk Analyst

Location – Morrisville, NC Onsite

Job Description

  • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
  • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
  • Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
  • Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration.
  • Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
  • Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
  • Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
  • Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
  • Maintain clear and professional communication with end users and update tickets with accurate notes.
  • Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
  • Knowledge in identifying desktop, laptop, and printer issues.

Eligibility, Knowledge, Skills & Experience

  • 1–5 years in a Service Desk or in an IT Support role.
  • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
  • Phone support experience is mandatory.
  • Experience in Technical helpdesk or technical call center support is required.
  • Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
  • Familiarity with ticketing tools like ServiceNow or Jira Service Management.
  • 3-4 yrs of university education post High school (B.Sc. or Diploma).
  • Excellent communication, customer service capability, and problem-solving skills.
  • Ability to follow processes and work in a structured SLA-driven environment.
  • A proactive mindset with the ability to make a meaningful impact.
  • Customer focused with the eagerness to learn and grow continuously.
  • A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.