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Service Desk It Jobs in Raleigh, NC (NOW HIRING)

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to join our frontline support team. You will provide exceptional customer service and ...

VDart

Service Desk

Morrisville, NC · On-site

Service Desk Location: Morrisville, NC Contract Responsibilities :- • Provide hardware / software ... IT support staff. • Coordinate and manage relationships with vendors and support staff that ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to join our frontline support team. You will provide exceptional customer service and ...

krg technology inc

Service Desk

Cary, NC · On-site

Service Desk Duration : Contract Location : Cary, NC Working knowledge of Active Directory, Outlook 2010/2013, MS Exchange Working knowledge of VPN solutions as well as RSA SecurID tokens Strong ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Eligibility, Knowledge, Skills & Experience * 1-5 years in a Service Desk or in an IT Support role. * Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore ... Service Desk Tier 3 Agent Location: Cary, NC Duration: 480 hours Primary Skills:software, desktop ...

WSP

Technology Manager, Intelligent Mobility

Raleigh, NC · On-site

$100 - $125/hr

Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice. * Establish and run delivery governance: integrated ...

Wintellisys

Service Desk Technician

Morrisville, NC

Wintellisys, Inc. has joined with a large company in search of a Service Desk Technician. This is a ... Responsible for the timely communication with other members of the IT Infrastructure team ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

... and analyzes information about the user's issue and determines the best way to resolve their problem. · Managing, prioritizing, and documenting incoming questions and service desk tickets · ...

Apptad, Inc.

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Title : Service Desk Location : Cary, NC(Onsite) Responsibilities :- • Provide hardware ... IT support staff. • Coordinate and manage relationships with vendors and support staff that ...

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All JobsService Desk It JobsService Desk It Jobs in Raleigh, NC

Service Desk It information

See Raleigh, NC salary details

$10

$23

$35

How much do service desk it jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for service desk it in Raleigh, NC is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.15 per hour, depending on experience, location, and employer.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What are the key skills and qualifications needed to thrive as a Service Desk IT professional?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

Is a service desk an IT job?

A Service Desk IT role involves providing technical support and assistance to users, often handling hardware, software, and network issues. It typically requires knowledge of IT tools, troubleshooting skills, and customer service abilities, making it a common entry-level IT position.

What does a service desk IT do?

A Service Desk IT professional provides technical support to users by troubleshooting hardware, software, and network issues. They assist with incident management, service requests, and often use ticketing systems to track and resolve problems efficiently.

What are the most commonly searched types of Service Desk It jobs in Raleigh, NC?

The most popular types of Service Desk It jobs in Raleigh, NC are:

What are popular job titles related to Service Desk It jobs in Raleigh, NC?

For Service Desk It jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Service Desk It jobs in Raleigh, NC look for?

The top searched job categories for Service Desk It jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Service Desk It jobs?

Cities near Raleigh, NC with the most Service Desk It job openings:

Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,301 per year, or $23.2 per hour.

Service Desk Analyst II

Durham, NC • On-site

Duke University
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about Duke Universityexternal

$19.75 - $27/hr

Full-time

Posted 7 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

491st of 631 rated colleges and universities

Job description

Service Desk Analyst II - Duke University OIT
Be You. Be Bold. Choose Duke.
Be You.
Introduction
The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to join our frontline support team. You will provide exceptional customer service and technical assistance to the Duke community across phone, chat, email, and in-person support channels at The LINK. This position is onsite in Durham with rotating schedules to support campus needs.
Standard Hours:
• Monday-Friday, 8:00 AM - 5:00 PM
One week per month:
• Monday-Thursday, 10:00 AM - 7:00 PM
Minimum Requirements
  • Associate degree in a computer-related field or 2-3 years of relevant IT support experience, or equivalent.
  • Strong customer service orientation and professional communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Smartphone required for MFA and communication tools.

Preferred Qualifications
  • Familiarity with Duke's IT environment or similar higher-education IT support.
  • Experience using ServiceNow or comparable incident management systems.
  • Troubleshooting skills for Windows, macOS, and basic Linux/UNIX.
  • Understanding of networking, VPN, email clients, calendaring tools, and web technologies.
  • Ability to support enterprise services such as Duke Unlock, MFA/DUO, and device management tools.
  • Diagnostic skills for hardware and software.
  • Understanding of ITIL-based processes.
  • Ability to use and adapt to AI tools for troubleshooting and workflow automation.

Other Requirements
  • Strong organizational and multitasking abilities.
  • Dependable, self-motivated, and adaptable to evolving technologies.
  • Ability to supervise undergraduate student workers at the walk-up desk.
  • Commitment to documentation standards, SOPs, and security policies.

Position Type
On site - Work performed on-site at Duke University.
Be Bold.
Essential Job Duties
  • Provide technical support via phone, chat, web, email, and in-person for accounts, networking, operating systems, enterprise apps, and supported software.
  • Monitor and manage ServiceNow incidents; document troubleshooting, assign tickets, and ensure SLA compliance.
  • Communicate status and resolutions directly with customers.
  • Leverage AI-powered tools to enhance troubleshooting accuracy and efficiency.
  • Follow up with users and resolver groups to ensure timely progress.
  • Recommend improvements to knowledge base articles and internal processes.
  • Serve as communication relay during major service outages.
  • Guide and supervise undergraduate workers at the walk-up desk.
  • Use tools such as Splunk, PowerShell, and dashboards to investigate issues.
  • Support student hardware/software issues including Duke's loaner laptop program.
  • Process rental equipment checkouts and returns using WebCheckout.
  • Participate in meetings, trainings, and service improvement initiatives.
  • Perform other related duties as assigned.

Choose Duke.
Why Join Us
Duke's Office of Information Technology (OIT) provides critical IT services supporting teaching, research, and operations across the university. As a Service Desk Analyst II, you will play a key role in delivering high-quality support in a dynamic, collaborative, and service-focused environment.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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