Service Desk -Morrisville NC(onsite)
Morrisville, NC · On-site
$19.25 - $26.25/hr
... IT support staff. (10%) - Work on value-added activities such as knowledge base updates and self-development.
Service Desk -Morrisville NC(onsite)
Morrisville, NC · On-site
$19.25 - $26.25/hr
... IT support staff. (10%) - Work on value-added activities such as knowledge base updates and self-development.
Service Desk Technician
Cary, NC · On-site
$15 - $20/hr
Route problems to internal 2nd and 3rd level IT support staff. * Coordinate and manage ... ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management ...
Quick apply
Service Desk Technician
Cary, NC · On-site
$15 - $20/hr
Route problems to internal 2nd and 3rd level IT support staff. * Coordinate and manage ... ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
Fulltime Main Responsibilities Provide effective IT support services across all clients both onsite ... desk for a MSP Proven technical ability working for an MSP, through relevant, demonstrable ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
Fulltime Main Responsibilities Provide effective IT support services across all clients both onsite ... desk for a MSP Proven technical ability working for an MSP, through relevant, demonstrable ...
Service Desk L1
Morrisville, NC · On-site
$19.25 - $26.25/hr
Eligibility, Knowledge, Skills & Experience • 1-5 years in a Service Desk or in an IT Support role. • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting ...
Service Desk L1
Morrisville, NC · On-site
$19.25 - $26.25/hr
Eligibility, Knowledge, Skills & Experience • 1-5 years in a Service Desk or in an IT Support role. • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
Service Desk Job Location: Cary NC 27518 Job Type ... Fulltime Main Responsibilities • Provide effective IT support services across all clients both ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
Service Desk Job Location: Cary NC 27518 Job Type ... Fulltime Main Responsibilities • Provide effective IT support services across all clients both ...
Service Desk Analyst (French Language)
Morrisville, NC · On-site
$18 - $20/hr
Should gather and analyzes information about the user's issue and determines the best way to resolve their problem. * Managing, prioritizing, and documenting incoming questions and service desk ...
Quick apply
Service Desk Analyst (French Language)
Morrisville, NC · On-site
$18 - $20/hr
Should gather and analyzes information about the user's issue and determines the best way to resolve their problem. * Managing, prioritizing, and documenting incoming questions and service desk ...
Service Desk Technician II
Morrisville, NC · On-site
$60 - $80/hr
The Service Desk Technician will be responsible for creating new users and provisioning access and ... and ensure smooth IT operations.Job Responsibilities:User Management:Create and manage user ...
Service Desk Technician II
Morrisville, NC · On-site
$60 - $80/hr
The Service Desk Technician will be responsible for creating new users and provisioning access and ... and ensure smooth IT operations.Job Responsibilities:User Management:Create and manage user ...
On-Site Support Technician
Morrisville, NC · On-site
$20 - $27.50/hr
Demonstrate an understanding of how the IT Service Desk works. * Customer Service focused * Strong Analytical and critical thinking capabilities * Attention to detail, deadline oriented * Ability to ...
On-Site Support Technician
Morrisville, NC · On-site
$20 - $27.50/hr
Demonstrate an understanding of how the IT Service Desk works. * Customer Service focused * Strong Analytical and critical thinking capabilities * Attention to detail, deadline oriented * Ability to ...
... services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest ... Amrita Sharma Desk Phone: +1 631-649-1313 Ext- 735 amrita@)askitc.com
... services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest ... Amrita Sharma Desk Phone: +1 631-649-1313 Ext- 735 amrita@)askitc.com
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Company Description As an IT services provider, HCL provides custom software development, product ... Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Company Description As an IT services provider, HCL provides custom software development, product ... Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Company Description As an IT services provider, HCL provides custom software development, product ... Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Company Description As an IT services provider, HCL provides custom software development, product ... Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ...
Service Desk L2
Cary, NC · On-site
Company Description Nandha | Resourcing Specialist KRG Technologies, Inc., 25000 Avenue Stanford ... Qualifications Ticketing,Mobile Additional Information 5+ Years Experience Mandatory
Service Desk L2
Cary, NC · On-site
Company Description Nandha | Resourcing Specialist KRG Technologies, Inc., 25000 Avenue Stanford ... Qualifications Ticketing,Mobile Additional Information 5+ Years Experience Mandatory
As an Associate Technician, Service Desk, you will work with a team of other analysts providing ... This role will work in an on-call rotation and will act as the face of Information Services ...
As an Associate Technician, Service Desk, you will work with a team of other analysts providing ... This role will work in an on-call rotation and will act as the face of Information Services ...
As an Associate Technician, Service Desk, you will work with a team of other analysts providing ... This role will work in an on-call rotation and will act as the face of Information Services ...
As an Associate Technician, Service Desk, you will work with a team of other analysts providing ... This role will work in an on-call rotation and will act as the face of Information Services ...
As an Associate Technician, Service Desk, you will work with a team of other analysts providing ... This role will work in an on-call rotation and will act as the face of Information Services ...
Quick apply
As an Associate Technician, Service Desk, you will work with a team of other analysts providing ... This role will work in an on-call rotation and will act as the face of Information Services ...
Program/Program Office/Agency IT Help Desk Technician - Level 1SkillBridgeFellow Service All Services Position AnnouncementUrl DODSkillBridge- Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 1SkillBridgeFellow Service All Services Position AnnouncementUrl DODSkillBridge- Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 1 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 1 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Maintain proper change management and HRIS configurations and procedures documentation. Respond promptly to incoming calls and self-service tickets * Work both break and fix tickets while helping ...
Maintain proper change management and HRIS configurations and procedures documentation. Respond promptly to incoming calls and self-service tickets * Work both break and fix tickets while helping ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Service Desk It information
See Raleigh, NC salary details
$10.75 - $13
1% of jobs
$13 - $15.25
5% of jobs
$15.25 - $17.50
8% of jobs
$18.72 is the 25th percentile. Wages below this are outliers.
$17.50 - $19.76
19% of jobs
$19.76 - $22.01
16% of jobs
The median wage is $22.07 / hr.
$22.01 - $24.26
19% of jobs
$25.43 is the 75th percentile. Wages above this are outliers.
$24.26 - $26.51
13% of jobs
$26.51 - $28.76
8% of jobs
$28.76 - $31.02
5% of jobs
$31.02 - $33.27
3% of jobs
$33.27 - $35.52
2% of jobs
$10
$23
$35
How much do service desk it jobs pay per hour?
As of Sep 9, 2026, the average hourly pay for service desk it in Raleigh, NC is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.15 per hour, depending on experience, location, and employer.
What is a Service Desk IT professional?
A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.
What are the key skills and qualifications needed to thrive as a Service Desk IT professional?
To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.
What are some common challenges faced in a Service Desk IT role and how can they be managed?
Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.
What is the difference between Service Desk It vs Help Desk Technician?
| Aspect | Service Desk It | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI |
| Work Environment | Corporate IT support, enterprise environments | Help desk, technical support centers |
| Employer & Industry | IT service providers, large organizations | Small to medium businesses, tech support firms |
| Search & Comparison Intent | Understanding roles, career paths, certifications | Technical support, troubleshooting skills |
Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.
Is a service desk an IT job?
A Service Desk IT role involves providing technical support and assistance to users, often handling hardware, software, and network issues. It typically requires knowledge of IT tools, troubleshooting skills, and customer service abilities, making it a common entry-level IT position.
What does a service desk IT do?
A Service Desk IT professional provides technical support to users by troubleshooting hardware, software, and network issues. They assist with incident management, service requests, and often use ticketing systems to track and resolve problems efficiently.
What are the most commonly searched types of Service Desk It jobs in Raleigh, NC?
The most popular types of Service Desk It jobs in Raleigh, NC are:
What are popular job titles related to Service Desk It jobs in Raleigh, NC?
For Service Desk It jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Desk It jobs in Raleigh, NC look for?
The top searched job categories for Service Desk It jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Desk It jobs?
Cities near Raleigh, NC with the most Service Desk It job openings:
Service Desk -Morrisville NC(onsite)
Morrisville, NC • On-site
E-Solutions
$19.25 - $26.25/hr
Other
Re-posted 21 days ago
Job description
Service Desk L1
Candidate must have Spanish speaking
Location: Morrisville NC (onsite)
Job Description:
To resolve assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.
Key Responsibilities
- Provide level 1 remote desktop support to resolve tickets and handle hardware, software, and network issues via telephone/email/chat within agreed SLA. (25%)
- Adhere to quality standards (voice and accent, tech monitoring), regulatory requirements, and company policies. (20%)
- Ensure positive customer experience and CSAT through First Call Resolution, minimum Average Handling Time (AHT), reduced rejected resolutions and reopen cases. (20%)
- Maintain high login efficiency (availability) for customers. (15%)
- Update worklogs and follow shift/escalation processes to escalate complex problems to appropriate support specialists or 2nd/3rd level IT support staff. (10%)
- Work on value-added activities such as knowledge base updates and self-development.