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Service Desk It Jobs in Pennsylvania (NOW HIRING)

Cumberland County

IT Support Analyst- IMTO

Carlisle, PA

$52.71K - $65.81K/yr

Service Desk & Desktop Support Location: Main Courthouse- East Wing Address: 1 Courthouse Sq ... Exempt Employment Status: Full Time Reports to: Senior IT Manager- Service Desk & Desktop Support ...

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Harris Computer

Service Desk Analyst

Pittsburgh, PA · On-site

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) Altera, a member of the ... Harris Computer Corporation family, delivers health IT solutions that support caregivers around the ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt ... Provide general IT end-user support * Provide complete resolution summary upon case closure to ...

New

Abzena Inc.

IT Support Analyst

Bristol, PA · On-site

This role serves as a key member of the IT Service Desk, providing timely, professional, and customer-focused support while ensuring adherence to established IT processes, security standards, and ...

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Service Desk It information

What are the key skills and qualifications needed to thrive as a Service Desk IT professional, and why are they important?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What are popular job titles related to Service Desk It jobs in Pennsylvania? For Service Desk It jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Service Desk It jobs in Pennsylvania look for? The top searched job categories for Service Desk It jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Service Desk It jobs? Cities in Pennsylvania with the most Service Desk It job openings:
Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Pennsylvania as of May 2026, with employment types broken down into 20% Internship, and 80% Full Time. Highlights an 100% In-person job distribution.

Service Desk / Systems Support Analyst - Philadelphia

BVA Bear's IT Solutions

Philadelphia, PA • On-site, Remote

$20.75 - $28.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Desk / Systems Support Analyst

BVA Bears IT Solutions is seeking a Service Desk / Systems Support Analyst for a full-time position primarily supporting City of Philadelphia facilities onsite. Candidates must reside within a reasonable commuting distance of Philadelphia. Limited remote work may be available as appropriate. The standard workday is 8 hours, scheduled between 8:00 a.m. and 6:00 p.m. Eastern Time, Monday through Friday, excluding City holidays, with flexibility required to support City Council meetings, hearings, and transition activities.

Primary On-site Location: Philadelphia City Hall 1400 John F. Kennedy Boulevard Philadelphia, PA 19107

The Service Desk / Systems Support Analyst provides centralized service desk operations and systems support for City Council, handling ticket intake, remote troubleshooting, routine maintenance, and compliance aligned system support. This position requires strong technical troubleshooting skills, disciplined documentation practices, and experience operating within established IT standards and security requirements.

Key Responsibilities:
  • Serve as a primary point of contact for user service requests and technical issues.
  • Perform ticket intake, classification, prioritization, escalation, and resolution tracking.
  • Provide remote troubleshooting and support for end user systems and applications.
  • Perform operating system and application patching in accordance with City standards.
  • Utilize monitoring and RMM tools to identify and address system health issues.
  • Maintain device inventory, lifecycle records, and system documentation.
  • Support onboarding, offboarding, and knowledge transfer activities.
  • Contribute to service desk documentation and knowledge base materials.
Required Qualifications:
  • Minimum 3–5 years of IT service desk or systems support experience.
  • Experience with patch management, monitoring tools, and endpoint management.
  • Strong troubleshooting, documentation, and time management skills.
Preferred Qualifications:
  • Experience supporting government, public sector, or regulated organizations.
U.S. Citizenship Requirement:

This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.

Equal Employment Opportunity:

BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law. Flexible work from home options available.

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