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Service Desk Associate Jobs in Reston, VA (NOW HIRING)

Career Site

Front Desk Associate

Ashburn, VA

$14.25 - $18.50/hr

This role is responsible for providing exceptional customer service, assisting with memberships and ... The Front Desk Associate regularly interacts with members, guests, staff, and vendors while working ...

Arch Amenities Group

Front Desk Associate

Ashburn, VA · On-site

$14.25 - $18.50/hr

This role is responsible for providing exceptional customer service, assisting with memberships and ... The Front Desk Associate regularly interacts with members, guests, staff, and vendors while working ...

Gold's Gym

Front Desk Associate

MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... This detail-oriented individual will possess excellent customer service skills and the ability to ...

Arch Amenities Group

Front Desk

Herndon, VA · On-site

$14.50 - $18.50/hr

The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to ...

Arch Amenities Group

Front Desk

Herndon, VA · On-site

$14.50 - $18.50/hr

The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to ...

Career Site

Front Desk

Herndon, VA

$14.50 - $18.50/hr

The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to ...

Marathon TS

Service Desk Technician

Herndon, VA · On-site

Service Desk Technician Job Summary The Service Desk Technician I serves as the first point of ... Associate or Bachelor's degree in Information Technology, Computer Science, or a related field ...

SafeSplash

Front Desk Associate

Alexandria, VA · On-site

$13 - $17/hr

Grow your career in the industry What will you do as a Front Desk Associate? * Assist clients and ... Exceptional customer service focus: deliver quality experience, can handle pressure of customer ...

ASM Research

Service Desk Manager

Lorton, VA · On-site

Position Summary The Service Desk Manager oversees daily operations of the external-facing service ... Associate's or Bachelor's degree, or Associate degree +2 years relevant experience, or 4 years ...

Tempo by Hilton

Front Desk Associate

Washington, DC · On-site

$15.75 - $20.50/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

OTO Development

Front Desk Associate

Washington, DC · On-site

$15.75 - $20.50/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

Marathon TS

Be Seen First

Service Desk Technician

Herndon, VA · On-site

$20 - $24/hr

Service Desk Technician Job Summary The Service Desk Technician I serves as the first point of ... Associate or Bachelor's degree in Information Technology, Computer Science, or a related field ...

OTO Development

Front Desk Associate

Washington, DC · On-site

$15.75 - $20.50/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

Hyatt Place National Harbor

Front Desk Associate

Oxon Hill, MD · On-site

$14.25 - $18.25/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

OTO Development

Front Desk Associate

Oxon Hill, MD · On-site

$14.25 - $18.25/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

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Service Desk Associate information

See Reston, VA salary details

$9

$21

$39

How much do service desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service desk associate in Reston, VA is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $24.76 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Reston, VA?

The most popular types of Service Desk jobs in Reston, VA are:

What are popular job titles related to Service Desk Associate jobs in Reston, VA?

For Service Desk Associate jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Reston, VA look for?

The top searched job categories for Service Desk Associate jobs in Reston, VA are:

What cities near Reston, VA are hiring for Service Desk Associate jobs?

Cities near Reston, VA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Reston, VA as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 6% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,864 per year, or $21.1 per hour.

Front Desk Associate

Career Site

Ashburn, VA

$14.25 - $18.50/hr

Part-time

Re-posted 14 days ago

Job description

Position Summary

The Front Desk Associate serves as the first point of contact for members and guests at Ashburn Village Sports Pavilion. This role is responsible for providing exceptional customer service, assisting with memberships and program registrations, supporting daily front desk operations, and creating a welcoming environment for all visitors. The ideal candidate is friendly, organized, dependable, and committed to delivering a positive member experience.

Essential Responsibilities

  • Greet and assist members, guests, and prospective members in a courteous, friendly, and professional manner.

  • Answer questions regarding memberships, programs, facility amenities, policies, and services.

  • Process new memberships, renewals, and membership changes accurately.

  • Assist members with registering for group exercise classes and other recreational programs.

  • Answer incoming phone calls and respond to member inquiries in a timely manner.

  • Monitor front desk operations to ensure efficient daily facility operations.

  • Respond to member concerns and resolve issues professionally or escalate them to management when appropriate.

  • Enforce facility policies and procedures while maintaining a positive member experience.

  • Support the opening and closing procedures of the facility as assigned.

  • Ensure compliance with health, safety, and emergency procedures.

  • Communicate shift updates, incidents, and member feedback to supervisors and management.

  • Maintain a clean, organized, and welcoming front desk and lobby area.

  • Perform other duties as assigned.

Qualifications

  • High school diploma or equivalent required.

  • Previous experience in customer service, hospitality, recreation, or fitness facility operations preferred.

  • Excellent customer service and interpersonal skills.

  • Strong verbal and written communication abilities.

  • Ability to multitask and remain composed in a fast-paced environment.

  • Basic computer proficiency, including Microsoft Office and membership management software.

  • Strong organizational skills and attention to detail.

  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.

  • CPR/AED and First Aid certification preferred or willingness to obtain upon hire.

Key Competencies

  • Outstanding customer service

  • Professionalism and reliability

  • Strong communication skills

  • Problem-solving and conflict resolution

  • Teamwork and collaboration

  • Attention to detail

  • Time management and organization

  • Dependability and punctuality

  • Ability to adapt in a dynamic environment

Physical Requirements

  • Ability to stand, walk, and remain at the front desk for extended periods.

  • Ability to lift up to 25 pounds occasionally.

  • Ability to use a computer, telephone, and standard office equipment.

  • Ability to respond quickly in emergency situations.

Work Environment

This position is based in a busy recreation and fitness facility serving members of all ages. The Front Desk Associate regularly interacts with members, guests, staff, and vendors while working in a fast-paced, customer-focused environment. Evening, weekend, and holiday availability may be required based on facility operating hours.

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