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Service Desk Associate Jobs in Reno, NV (NOW HIRING)

CQ Partners

Part-Time Front Desk Receptionist

Carson City, NV · On-site

$14.75 - $18.75/hr

We seek a sales-focused customer service or administrative front office professional who is ... Previous experience, Business school or Associate degree preferred We offer a competitive salary ...

CQ Partners

Part-Time Front Desk Receptionist

Carson City, NV · On-site

$14.75 - $18.75/hr

We seek a sales-focused customer service or administrative front office professional who is ... Previous experience, Business school or Associate degree preferred We offer a competitive salary ...

Ross Stores

Assistant Store Manager

Reno, NV · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents ...

Ross Stores, Inc

Assistant Store Manager

Reno, NV · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents ...

Ross

Assistant Store Manager

Reno, NV · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents ...

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Showing results 21-40

All JobsService Desk Associate JobsService Desk Associate Jobs in Reno, NV

Service Desk Associate information

See Reno, NV salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service desk associate in Reno, NV is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $23.75 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Reno, NV?

The most popular types of Service Desk jobs in Reno, NV are:

What are popular job titles related to Service Desk Associate jobs in Reno, NV?

For Service Desk Associate jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Reno, NV look for?

The top searched job categories for Service Desk Associate jobs in Reno, NV are:

What cities near Reno, NV are hiring for Service Desk Associate jobs?

Cities near Reno, NV with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,038 per year, or $20.2 per hour.

Front Desk Agent- FT- OVI

GRAND PACIFIC RESORTS INC

Olympic Valley, CA

$25 - $27/hr

Full-time

Re-posted 24 days ago

Job description

Position Summary/ Objective:

Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.

Primary Essential Functions:

  • All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
  • Check guests/owners in and out of the resort, answering any questions they may have.
  • Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
  • Answer a high volume of inbound calls from guests/owners.
  • Communicate effectively with guests, owners, supervisors and associates.
  • Resolve customer complaints and problems calmly and effectively.
  • Obtain or confirm guest information, assign rooms, and activate and distribute keys.
  • Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
  • Occasionally deliver guest request items to and from rooms.
  • Responsible for conducting all responsibilities in a professional and ethical manner.
  • Responsible for maintaining a consistent, regular attendance record.
  • Adhere to performance standards, company policies and procedures, as they relate to the department.
  • Flexibility for Shifts. Weekends needed.

Education, Skills & Experience:

The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

  • 1+ years of related experience, preferably within the hospitality industry.
  • Professional telephone etiquette is required.
  • High school diploma or equivalent.
  • Excellent communication and organizational skills.
  • Experience in the hospitality industry (time share preferred).
  • Ability to work well in a diverse team environment.

Additional Eligibility Qualifications Required:

  • Must be available to work various shifts including weekends and holidays.
  • Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
  • Ability to speak and understand the English language.

Physical, Environmental & Other Requirements:

  • Must be able to stand and/or walk for up to 8 hours.
  • Must also be able to sit, stoop, kneel, crouch and crawl.
  • Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
  • Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.

EEO Statement:

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.

Other Duties:

  • Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
  • You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
  • Management has the right to revise this job description at any time.
  • The job description is not a contract for employment.

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