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Service Desk Associate Jobs in Reno, NV (NOW HIRING)

Hyatt

Front Desk at Truckee, California

Truckee, CA · On-site

$16 - $20.50/hr

Front Office Guest Service Associate Job Summary Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi ...

The Joint Chiropractic

Front Desk Coordinator

Reno, NV · On-site

$16 - $20.75/hr

Front Desk Coordinator Joint Ventures LLC - The Joint Chiropractic Job Summary The Front Desk ... Associate's degree or higher preferred * 1-2 years of retail sales, customer service, or marketing ...

The Joint Chiropractic

Front Desk Coordinator

Sparks, NV · On-site

$16.50 - $21.50/hr

Front Desk Coordinator Joint Ventures LLC - The Joint Chiropractic Job Summary The Front Desk ... Associate's degree or higher preferred * 1-2 years of retail sales, customer service, or marketing ...

The Joint Chiropractic

Front Desk Coordinator

Reno, NV · On-site

$16.25 - $21/hr

Front Desk Coordinator Joint Ventures LLC - The Joint Chiropractic Job Summary The Front Desk ... Associate's degree or higher preferred * 1-2 years of retail sales, customer service, or marketing ...

The Joint Chiropractic

Front Desk Coordinator

Sparks, NV · On-site

$16.50 - $21.50/hr

Front Desk Coordinator Joint Ventures LLC - The Joint Chiropractic Job Summary The Front Desk ... Associate's degree or higher preferred * 1-2 years of retail sales, customer service, or marketing ...

The Joint Chiropractic

Front Desk Coordinator

Reno, NV · On-site

$16 - $20.75/hr

Front Desk Coordinator Joint Ventures LLC - The Joint Chiropractic Job Summary The Front Desk ... Associate's degree or higher preferred * 1-2 years of retail sales, customer service, or marketing ...

The Joint Chiropractic

Front Desk Coordinator

Sparks, NV · On-site

$16.50 - $21.50/hr

Front Desk Coordinator Joint Ventures LLC - The Joint Chiropractic Job Summary The Front Desk ... Associate's degree or higher preferred * 1-2 years of retail sales, customer service, or marketing ...

Peregrine Hospitality

Front Desk Supervisor

Truckee, CA · On-site

$25 - $27/hr

Front Desk Manager Responsibilities of the Ideal Candidate: * Train and monitor front desk staff ... Train and develop associates on 4 Keys service standards, technical skills, standard operation ...

GRAND PACIFIC RESORTS INC

Front Desk Agent- FT- OVI

CA · On-site

$25 - $27/hr

Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a ...

Pep Boys

General Sales & Service Tech

Reno, NV · On-site

$13.20 - $19.80/hr

... follow through at the service desk, on the sales floor, and at the register. Duties ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

General Sales & Service Tech

Reno, NV

$13.20 - $19.80/hr

... follow through at the service desk, on the sales floor, and at the register. Duties ... Effectively communicate with all associates, management, and customers; interprets and retains ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Reno, NV

Service Desk Associate information

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How much do service desk associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for service desk associate in Reno, NV is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $23.75 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Reno, NV?

The most popular types of Service Desk jobs in Reno, NV are:

What are popular job titles related to Service Desk Associate jobs in Reno, NV?

For Service Desk Associate jobs in Reno, NV, the most frequently searched job titles are:

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The top searched job categories for Service Desk Associate jobs in Reno, NV are:

What cities near Reno, NV are hiring for Service Desk Associate jobs?

Cities near Reno, NV with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,038 per year, or $20.2 per hour.

IT SERVICE TECHNICIAN I

Carson City, NV • On-site

Carson Tahoe Health
See more jobs at Carson Tahoe Healthexternal

Full-time

Posted 15 days ago

Key responsibilities

  • Support users on site and remotely by troubleshooting hardware and software issues and creating support tickets.

  • Log and document all support requests, troubleshooting steps, and resolutions using the ticketing system.

  • Perform preventative maintenance on workstations, support mobile devices, printers, and audio-visual equipment.

Carson Tahoe Health rating

7.9

Company rating: 7.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

US:NV:Carson City Information Technology
Full Time Night Shift
Summary
Provides first level customer service to all CTHS users for hardware and software issues. Supports customers (remotely and in person) in hardware and software troubleshooting, recommends and implements low to moderately complex resolutions, or refers issues to higher level support staff. Uses the ticketing system to log and document status of all incoming support requests, with detailed accounts of all steps taken throughout the troubleshooting process. This position rounds on the nursing floors for minor issues, creating tickets and escalating to higher level support when needed. The Service Technician I is a primarily on-site role.
Qualifications
Required:
  • One (1) year of experience in IT service desk support or related role. Education in relevant field may be substituted for months of experience on a 1-to-1 basis.
  • One (1) year of experience using or supporting Microsoft office tools.
  • One (1) year in a customer service support role.
  • Basic knowledge of computer hardware components.
  • Experience supporting Mac OS, iOS devices, Android devices.
Preferred:
  • Customer Service specific to phone support.
  • Entry level Information Technology certification, such as CompTIA A+.
  • Associates degree or higher in Information Technology or related field.
  • Working knowledge of basic computer networking.
  • Experience with supporting printers.
  • Experience with VPNs and other remote connectivity methods.
  • Experience with remote access support toold such as Beyond Trust.

Essential Functions
  • Utilize a service desk ticketing system, Knowledge Base, and asset management system to keep detailed records of issues and resolutions.
  • Ability to demonstrate their strong understanding of computer systems, networks, and software troubleshooting as they provide solutions to end-user support for clinical and non-clinical hardware and software.
  • Communicate effectively to convey technical concepts to non-technical staff.
  • Support users on site as well as remote, and can effectively communicate over the phone utilizing remote-control tools.
  • Provide support for mobile devices, audio-visual equipment, and printers.
  • Constantly improve processes and procedures in the IT service workflow to deliver the best customer service possible.
  • Perform preventative maintenance on workstations.
  • Add and remove users from computerized systems in accordance with established procedures.
  • Notify the Director of Information Technology or other management as directed, of system security gaps, violations, or operational system critical issues.
  • Maintain current knowledge and skills in emerging desktop support technologies.
  • This position completes account creations and separations, writes and updates Knowledge Base articles, and assists with computer imaging.
  • Mentor and train IT Service Technician team members on operational procedures.
  • Lead the IT New Hire Training course, which instructs new employees on how to perform IT related tasks as part of their daily duties; i.e. how to log onto a computer workstation, the dos and don't of access patient health information (PHI), email etiquette, phishing alertness, how to use our workform management systems, etc.
  • Responsible for properly decomissioning IT hardware that contains or uses PHI.
  • As business needs arise, assist Field Technicians with duties as assigned.
  • Works with IT Asset Coordinator to maintain stock of tools, computers, and other equipment.
  • Builds relationships by following up with users after issues have been resolved to ensure continued resolution.
  • Maintain the confidential nature of matters pertaining to health information management records, company records, policies, customer lists and any other company information.
  • Maintain thorough knowledge of applicable organizational and departmental policies and procedures.
  • Professional, customer service oriented attitude with a strong willingness to learn.
  • Ability to work on site.
  • Engages vendors and other third-parties when necessary for resolving support issues. Refers more complex issues to the IT Service Technician II for any escalation needs.
  • Performs other related duties as assigned.

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