Director Service Desk Jobs in Reno, NV (NOW HIRING)

Your Challenge: Master the Front Desk, Deliver Excellence, and Support All Core Hotel Functions!

Ready to be the essential face of our hotel and the primary point of contact for every guest? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Guest Services Ambassador (GSA)!

This is a critical, multi-faceted role where you ensure an excellent guest experience by conducting front desk operations with efficiency, accuracy, and thoroughness. You'll work across departments, supporting everything from reservations to laundry, demonstrating your commitment to our value to "We Are All In."

As the GSA, you blend top-tier guest service with efficient administrative and safety operations.

Key Responsibilities Include:

• Exceptional Guest Relations: Provide an excellent guest experience by greeting all guests warmly and providing assistance. Meet with guests regularly to determine satisfaction, manage guest conflict calmly, and take steps to ensure the greatest satisfaction possible.

• Front Desk Coordination: Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Respond to guest service calls efficiently and expediently.

• Safety & Compliance: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency. Inspect studios and public spaces daily according to company and brand standards.

• Accuracy & Documentation: Ensure all policies and procedures are accurately followed at all times. Document work activity using the appropriate log and according to policy.

You play a direct role in financial success and contribute to the smooth operation of the entire property.

• Revenue Management: Executes the lead management process and completes all sales and marketing objectives. Review Studio Inventory daily to ensure maximization of studio revenue and follow revenue management guidelines as directed.

• Ancillary Sales: Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.

• Essential Support: Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry, as well as general cleaning/maintenance of the laundry facilities.

• Cross-Training: Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision.

• On-Site Shift: GSAs are required to stay on site for their entire shift until relieved.

• Meal Break: A paid 30-minute meal break is provided in consideration of this requirement. The meal break is to be taken as available.

This role requires a blend of hospitality finesse, adaptability, and a proactive approach to operational support.

• Skills: Must have effective communication with staff and guests, effective conflict management, and effective negotiation and sales skills.

• Abilities: Ability to read, comprehend, and follow written procedures. Must be able to respond calmly in situations of conflict and stress, adapt to changes in daily work, and problem solve in a timely manner.

If you thrive in a diverse, high-contact role that requires both front-of-house polish and back-of-house support, we want to hear from you!

This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management.

Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.

SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM’s employees to perform their expected job duties is absolutely not tolerated.

Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces