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Service Desk Associate Jobs in Decatur, GA (NOW HIRING)

HireITPeople

Service Desk Technician

Atlanta, GA · On-site

The IT Service Desk Technician provides first- and second-level technical support to agency ... OR Associate degree in Information Technology, Computer Science, or related field and one (1) year ...

Priti Enterprise Inc

Be Seen First

Front Desk Associate

Atlanta, GA · On-site

$100 - $800/wk

Quality Inn hotel looking for front office associates who are responsible for the guest ... Customer service: 1 year (Preferred)

Priti Enterprise Inc

Be Seen First

Front Desk Associate

Atlanta, GA · On-site

$100 - $800/wk

Quality Inn hotel looking for front office associates who are responsible for the guest ... Customer service: 1 year (Preferred)

EyeSouth Partners LLC

Front Desk Associate

Atlanta, GA · On-site

$13.50 - $17.25/hr

Our services range from general eye care to complex surgical care for conditions such as cataracts ... The Front Desk Associate serves as the first point of contact for patients and visitors, creating a ...

Georgia Eye Partners

Front Desk Associate

Atlanta, GA · On-site

$13.50 - $17.25/hr

Our services range from general eye care to complex surgical care for conditions such as cataracts ... Position Summary The Front Desk Associate serves as the first point of contact for patients and ...

Georgia Eye Partners

Front Desk Associate

Atlanta, GA · On-site

$13.50 - $17.25/hr

Our services range from general eye care to complex surgical care for conditions such as cataracts ... Position Summary The Front Desk Associate serves as the first point of contact for patients and ...

Clayton Eye Center

Front Desk Associate

Mcdonough, GA · On-site

$12.75 - $16.50/hr

We offer various services including Cataracts, Glaucoma, Retina, Family Eye Care, and contact lenses with multiple locations on the south side of Georgia. Position Summary The Front Desk Associate ...

EyeSouth Partners LLC

Front Desk Associate

Morrow, GA · On-site

$13.25 - $17.25/hr

We offer various services including Cataracts, Glaucoma, Retina, Family Eye Care, and contact lenses with multiple locations on the south side of Georgia. The Front Desk Associate provides ...

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Service Desk Associate information

See Decatur, GA salary details

$8

$19

$37

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Decatur, GA is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $23.22 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Decatur, GA?

The most popular types of Service Desk jobs in Decatur, GA are:

What are popular job titles related to Service Desk Associate jobs in Decatur, GA?

For Service Desk Associate jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Decatur, GA look for?

The top searched job categories for Service Desk Associate jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Service Desk Associate jobs?

Cities near Decatur, GA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,164 per year, or $19.8 per hour.

Lead Front Desk Associate

BOSM Management Service Company LLC Career Page

Atlanta, GA • On-site

$15.75 - $20.75/hr

Full-time

Posted 12 days ago

Key responsibilities

  • Serve as the primary front-office leader, supporting staff performance and standardization of workflows.

  • Manage front desk operations including patient check-in/out, troubleshooting system issues, and inventory management.

  • Conduct audits of patient registration files, maintain HIPAA-compliant patient charts, and resolve patient complaints.

Job description

Description:

At Barbour Orthopaedics, we’re dedicated to providing exceptional orthopedic care through advanced medical techniques, cutting-edge technology, and a patient-centered approach. As a trusted name in orthopaedic medicine, we pride ourselves on our collaborative environment, commitment to excellence, and a shared mission to help patients live healthier, more active lives.



We are currently seeking a Lead Front Desk Associate to join our team.  The Lead Front Desk Associate serves as the primary front-office leader for the clinic, ensuring exceptional patient care, superior service and efficient operations. This role serves as a hands-on professional supporting staff performance and the standardization of workflows.


Key Responsibilities Include:

  • Leadership & Staff Development
  • Facilitate training for new hires on front desk procedures, etiquette, and system workflows.
  • Promote a culture of teamwork and professionalism by leading by example in patient communication and adhering to dress code standards.
  • Act as the primary resource for front desk procedures and NexGen/Luma system updates; lead the implementation of new front desk processes.
  • Monitor and respond to the "All Front Desk" MS Teams chat and recap weekly call notes to ensure all clinics are aligned.


Operations & Project Management

  • Spearhead and manage all front desk special projects and strategic initiatives.
  • Assist with patient check-in/out and provide the Business Operations Manager (BOM) with real-time updates on scheduling conflicts or flow disruptions.
  • Manage escalated scheduling complexities and troubleshoot NextGen system issues.
  • Oversee proactive inventory management for the office(s). Maintain optimal stock levels of all supplies through consistent auditing and timely procurement to ensure zero downtime in daily operations. 



Audit & Accuracy: 

  • Conduct standardized audits of patient registration files to ensure demographic and insurance accuracy.
  •  Maintain organized, HIPAA-compliant patient charts to ensure total data confidentiality.
  • Perform "Tour of Barbour Key Standards," providing immediate feedback to staff and reporting deficiencies to the BOM.


Conflict Resolution & Escalation

  • Serve as the first point of contact for resolving patient complaints; escalate unresolved issues to the Business Operations Manager.
Requirements:

MINIMUM QUALIFICATIONS :

  • Minimum of one (1) year of experience directly supervising or leading employees, including responsibilities such as performance reviews, coaching, mentoring, providing corrective feedback, and supporting employee development.
  • Minimum of two (2) years of front desk, medical office, healthcare administration, or related customer-facing administrative experience.
  • Demonstrated ability to train, coach, and mentor staff while holding team members accountable to established standards and expectations.
  • Strong knowledge of front desk operations, patient registration, scheduling, insurance verification, and patient communication.
  • Strong organizational and time-management skills with the ability to prioritize competing responsibilities and manage multiple projects.
  • Excellent verbal and written communication skills with the ability to communicate effectively with patients, providers, leadership, and team members.
  • Demonstrated ability to handle confidential patient information in accordance with HIPAA and organizational policies.
  • Ability to exercise sound judgment, resolve conflicts, troubleshoot operational issues, and appropriately escalate concerns to leadership.
  • Demonstrated commitment to professionalism, teamwork, accountability, and delivering an exceptional patient experience.