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Service Desk Associate Jobs in Decatur, GA (NOW HIRING)

D4C Dental Brands

Service Desk Analyst

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical ... Associate's degree in Computer Science, Information Systems, or a related field, preferred. JOB ...

KēSTA I.T.

Service Desk Tech~

Atlanta, GA

$27.50 - $37/hr

  • Retirement

  • PTO

Required Skills: · High School Diploma or GED with a minimum of 2 years of experience providing technical support in a Help Desk or Service Desk environment, or an Associate's degree in Information ...

Crunch Fitness

Front Desk Associate- Overnight

Marietta, GA · On-site

$12.75 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overnight Front Desk Associate- West Cobb Club HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate- Overnight

Marietta, GA · On-site

$12.75 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overnight Front Desk Associate- West Cobb Club HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

HireITPeople

Service Desk Technician

Atlanta, GA · On-site

The IT Service Desk Technician provides first- and second-level technical support to agency ... OR Associate degree in Information Technology, Computer Science, or related field and one (1) year ...

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Service Desk Associate information

See Decatur, GA salary details

$8

$19

$37

How much do service desk associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service desk associate in Decatur, GA is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $23.22 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Decatur, GA?

The most popular types of Service Desk jobs in Decatur, GA are:

What are popular job titles related to Service Desk Associate jobs in Decatur, GA?

For Service Desk Associate jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Decatur, GA look for?

The top searched job categories for Service Desk Associate jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Service Desk Associate jobs?

Cities near Decatur, GA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,164 per year, or $19.8 per hour.

Service Desk Analyst

D4C Dental Brands

Atlanta, GA • On-site

$20 - $27.50/hr

Other

Posted 16 days ago

D4C Dental Brands rating

6.5

Company rating: 6.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description
Service Desk Analyst
JOB SUMMARY:
The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical support to employees across our corporate offices nationwide. This role requires a strong combination of troubleshooting skills and customer service to efficiently resolve end-user issues and restore services with minimal disruption. This position works in a dynamic environment where problem-solving and continuous learning are essential. This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health.
EDUCATION/CREDENTIALS:
  • Associate's degree in Computer Science, Information Systems, or a related field, preferred.

JOB RELATED EXPERIENCE:
  • A minimum of 2+ years of experience in a technical support or help desk role (can include academic or internship experience).

JOB-RELATED SKILLS/COMPETENCIES:
  • Sound knowledge of Windows/macOS and common productivity applications (Microsoft Office Suite, Office 365, Adobe, etc.).
  • Familiarity with Active Directory
  • Excellent verbal and written communication, patience, empathy, and the ability to explain complex tech concepts to non-technical users.
  • Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced, dynamic environment.
  • Experience with networking fundamentals (TCP/IP, DNS, DHCP), troubleshooting printer issues, and configuring mobile device management (MDM) solutions.

WORKING CONDITIONS/PHYSICAL DEMANDS:
  • Office Environment.

MAJOR DUTIES AND RESPONSIBILITIES:
  • Incident Management: Log, prioritize, diagnose, and resolve incoming tickets using ticketing systems, ensuring timely resolution or escalation.
  • Technical Troubleshooting: Diagnosing and resolving technical issues related to hardware (PCs, printers, mobile devices), software applications, and network connectivity.
  • System Maintenance: Install, configure, and update software and hardware, and manage user accounts (passwords, permissions).
  • Documentation: Meticulously record all incidents and resolutions to build an internal knowledge base for future reference, create user and team guides/documentation.
  • Escalation: Refer complex or unresolved issues to specialized IT teams or vendors.
  • Customer Service Focus: Provide excellent customer service through proactive communication, empathy, and a commitment to resolving problems with a positive attitude.
  • Continuous Learning: Stay updated on supported technologies and software, proactively seeking opportunities to expand technical knowledge.

OTHER DUTIES:
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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