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Service Desk Associate Jobs in Decatur, GA (NOW HIRING)

The Edh

Service Desk Specialist

Atlanta, GA · On-site

Associates Degree or equivalent experience * 3 to 5 years of prior Service Desk experience * In-depth technical knowledge and experience in installing, configuring, documenting, operating and ...

The EDH

Service Desk Specialist

Atlanta, GA · On-site

Associates Degree or equivalent experience 3 to 5 years of prior Service Desk experience In-depth technical knowledge and experience in installing, configuring, documenting, operating and maintaining ...

Crunch Fitness

Front Desk Associate

Marietta, GA · On-site

$13.25 - $17/hr

Front Desk Associate- East Cobb Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness - CR Holdings

Front Desk Associate

Marietta, GA · On-site

$12.75 - $16.25/hr

 Front Desk Associate- West Cobb Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Marietta, GA · On-site

$12.75 - $16.25/hr

Front Desk Associate- West Cobb Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Chamblee, GA · On-site

$13.75 - $17.75/hr

Front Desk Associate- Chamblee Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness - CR Holdings

Front Desk Associate

Marietta, GA · On-site

$12.75 - $16.25/hr

 Front Desk Associate- Marietta Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Alpharetta, GA · On-site

$13.75 - $17.50/hr

Front Desk Associate- Johns Creek Club HERE WE GROW AGAIN! Are you ready to leave average behind ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness - CR Holdings

Front Desk Associate

Atlanta, GA · On-site

$13.75 - $17.75/hr

 Front Desk Associate- Perimeter Club HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Roswell, GA · On-site

$13.25 - $17/hr

 Front Desk Associate- Roswell Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Atlanta, GA · On-site

$13.50 - $17.25/hr

Front Desk Associate- Perimeter Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Roswell, GA · On-site

$13.25 - $17/hr

Front Desk Associate- Roswell Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness - CR Holdings

Front Desk Associate

Marietta, GA · On-site

$12.75 - $16.25/hr

 Front Desk Associate- East Cobb Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Marietta, GA · On-site

$12.75 - $16.25/hr

 Front Desk Associate- Marietta Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness - CR Holdings

Front Desk Associate

Roswell, GA · On-site

$13.25 - $17/hr

 Front Desk Associate- Roswell Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Tucker, GA · On-site

$13.25 - $17/hr

Front Desk Associate- Tucker Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness - CR Holdings

Front Desk Associate

Tucker, GA · On-site

$13.25 - $17/hr

 Front Desk Associate- Tucker Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Atlanta, GA · On-site

$13.75 - $17.75/hr

Front Desk Associate- Perimeter Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness - CR Holdings

Front Desk Associate

Atlanta, GA · On-site

$13.75 - $17.75/hr

 Front Desk Associate- Chamblee Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

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Service Desk Associate information

See Decatur, GA salary details

$8

$19

$37

How much do service desk associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service desk associate in Decatur, GA is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $23.22 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Decatur, GA?

The most popular types of Service Desk jobs in Decatur, GA are:

What are popular job titles related to Service Desk Associate jobs in Decatur, GA?

For Service Desk Associate jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Decatur, GA look for?

The top searched job categories for Service Desk Associate jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Service Desk Associate jobs?

Cities near Decatur, GA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,164 per year, or $19.8 per hour.

Service Desk Specialist

The Edh

Atlanta, GA • On-site

Full-time

Re-posted 4 days ago

Job description

Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets, performing initial troubleshooting, and documenting steps to resolve incidents in accordance with operational guidance. The selected candidate must be able to work rotating shifts every four months.
Job Duties and Responsibilities:
  • Diagnose and resolve client level issues using Information Technology Infrastructure Library (ITIL) practices.
  • Track all assigned work and trouble tickets in workflow using the Remedy IT Service Management (ITSM) toolset.
  • Perform Tiers 2 and 3 function by working with engineers and original equipment manufacturers (OEMs) on resolving incidents.

Knowledge, Skills and Abilities:
  • Associates Degree or equivalent experience
  • 3 to 5 years of prior Service Desk experience
  • In-depth technical knowledge and experience in installing, configuring, documenting, operating and maintaining Microsoft Client Operating Systems, applications and 3rd party help desk software.

Required Certifications:
Must possess one of the below certifications prior to starting:
  • A+
  • Security+
  • ITIL 2011 Foundations

Apply