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Service Desk Associate Jobs in DeKalb, IL (NOW HIRING)

Phenom People

Customer Service Part Time

Dekalb, IL · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Kelly Services

Shipping Associate

Elgin, IL

$17.50/hr

Kelly Services is seeking energetic, dependable team members as Shipping Associates for a leading ... Work on your feet at a standing desk in a warehouse environment * Move product between pallets and ...

PetSuites

Customer Service Representative

Saint Charles, IL · On-site

$14.50 - $15/hr

Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) -- the largest private ... You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared ...

PetSuites

Customer Service Representative

Saint Charles, IL · On-site

$15.75 - $21.25/hr

Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ... You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared ...

ReliaMed

Service Support

Aurora, IL · On-site

$19 - $21/hr

Associate's degree or additional certifications preferred. * Previous experience in customer ... Prolong periods sitting at a desk and working on a computer. Our Commitment To You * Comprehensive ...

ReliaMed

Service Support

Aurora, IL · On-site

$19 - $21/hr

Associate's degree or additional certifications preferred. * Previous experience in customer ... Prolong periods sitting at a desk and working on a computer. Our Commitment To You * Comprehensive ...

AEG Vision

Optician

Pingree Grove, IL · On-site

$16.50 - $21.25/hr

... services, pricing, upgrades, promotions, etc. * Collaborates with technicians, front desk associates, Managers, and Optometrist. * Sells miscellaneous products such as cleaners, contact lens supply ...

AEG Vision

Optician

Pingree Grove, IL · On-site

$16.50 - $21.25/hr

... services, pricing, upgrades, promotions, etc. * Collaborates with technicians, front desk associates, Managers, and Optometrist. * Sells miscellaneous products such as cleaners, contact lens supply ...

AEG Vision

Optician

Hampshire, IL · On-site

$16.50 - $21.25/hr

... services, pricing, upgrades, promotions, etc. * Collaborates with technicians, front desk associates, Managers, and Optometrist. * Sells miscellaneous products such as cleaners, contact lens supply ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in DeKalb, IL

Service Desk Associate information

See DeKalb, IL salary details

$8

$19

$37

How much do service desk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service desk associate in DeKalb, IL is $19.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $23.37 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in DeKalb, IL?

For Service Desk Associate jobs in DeKalb, IL, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in DeKalb, IL look for?

The top searched job categories for Service Desk Associate jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Service Desk Associate jobs?

Cities near DeKalb, IL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in DeKalb, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,382 per year, or $19.9 per hour.

Guest Sales Associate, Geneva

European Wax Center

Geneva, IL • On-site

$17/hr

Part-time

Life, Retirement

Posted 15 days ago

Job description

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:
  • Develop a thorough understanding of European Wax Center services and products
  • Upsell and cross-sell retail products & various waxing services
  • Educate guests on benefits and savings of Wax Passes
  • Arrive to work timely following the appropriate dress code, including wearing of the required name tag
  • Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
  • Confirm each guest service(s) and offer recommended/related add on service(s)
  • Administer check-ins and check-outs, processing payments, refunds and reservation requests
  • Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
  • Organize the reservation book based on guest requests and associate availability
  • Perform opening and closing procedures for the center
  • Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

Requirements
  • High school diploma or GED
  • 2+ years customer service experience or sales experience, preferably in a retail environment
  • Exceptional interpersonal skills
  • Excellent written and verbal communication with strong attention to detail
  • Good time management and organizational skills
  • Flexibility to perform external or internal events may be required
  • Ability to work flexible days and hours, including weekends/evenings
  • Exude a positive, friendly, and personable demeanor
  • Ability to receive and provide feedback
  • Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Physical DemandsWhile performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.
Benefits
  • $17.00 per hour (determined based on experience) + up to $1,600 in annual commissions
  • Complementary Waxing Services
  • 50% Off Our Exclusive Skincare Retail Products
  • 401(k) Plan (for eligible employees)
  • Sick Leave
  • Company-Paid Life and Disability Insurance (for eligible employees)
  • Flexible Spending Accounts (FSA) and Dependent Care Benefits
  • Pre-Tax Commuter & Transportation Benefits
  • Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.
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