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Service Desk Associate Jobs in DeKalb, IL (NOW HIRING)

PCRK Group

Front Desk Sales Associate

Oswego, IL · On-site

$12.50 - $16/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

PCRK Group

Front Desk Sales Associate

Geneva, IL · On-site

$13 - $16.25/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

Massage Envy PCRK

Front Desk Sales Associate

Oswego, IL · On-site

$15/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

PCRK Group

Front Desk Sales Associate

Geneva, IL · On-site

$13 - $16.25/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

Massage Envy PCRK

Front Desk Sales Associate

Oswego, IL · On-site

$15/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

Massage Envy PCRK

Front Desk Sales Associate

Geneva, IL · On-site

$16/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

Massage Envy PCRK

Front Desk Sales Associate

Geneva, IL · On-site

$16/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

PCRK Group

Front Desk Sales Associate

Oswego, IL · On-site

$12.50 - $16/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

PetSuites

Customer Service Supervisor

Saint Charles, IL · On-site

$16 - $17/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

PetSuites

Customer Service Supervisor

Saint Charles, IL

$16 - $17/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) -- the largest private ...

Ross Stores

Assistant Store Manager

Rockford, IL · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand Represents and ...

Ross Stores

Assistant Store Manager

Rockford, IL · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. * Personal and Store Brand * Represents ...

Ross Stores

Assistant Store Manager

Rockford, IL · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand Represents and ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL · On-site

$50K - $60K/yr

Customer Service & Communication: Translate technical information into clear, accessible terms ... Education: High school diploma or GED required; an Associate's degree, IT certificate (e.g ...

New

Hoffer Plastics

Help Desk Technician

South Elgin, IL

$50K - $60K/yr

Customer Service & Communication: Translate technical information into clear, accessible terms ... Education: High school diploma or GED required; an Associate's degree, IT certificate (e.g ...

New

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All JobsService Desk Associate JobsService Desk Associate Jobs in DeKalb, IL

Service Desk Associate information

See DeKalb, IL salary details

$8

$19

$37

How much do service desk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service desk associate in DeKalb, IL is $19.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $23.37 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in DeKalb, IL?

For Service Desk Associate jobs in DeKalb, IL, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in DeKalb, IL look for?

The top searched job categories for Service Desk Associate jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Service Desk Associate jobs?

Cities near DeKalb, IL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in DeKalb, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,382 per year, or $19.9 per hour.

Front Desk Sales Associate

Massage Envy PCRK

North Aurora, IL • On-site

$15/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Job Type
Full-time, Part-time
Description
We are looking for a Sales Associate to join our team at Massage Envy!
Our Sales Associate plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the Sales Associate is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and products. This position requires a strong focus on sales, customer service, organizational skills, and the ability to thrive in a fast-paced environment.
We are looking for multiple Sales Associates to join our Massage Envy Team!
Both Part-Time and Full-Time Available!
Essential Functions:

  • Understand, believe in, and uphold Massage Envy's Mission, Vision and Values
  • Greet and welcome guests warmly and professionally.
  • Manage the Sales operations, including answering phone calls, scheduling appointments, and handling transactions.
  • Understand and communicate information about services and professional specialties to effectively and accurately make "customized" recommendations to best match clients with the appropriate professional service provider for their needs
  • Stand to personably greet all clients, by name when possible, and make them feel welcome
  • Provide accurate information regarding services, products, and promotions to guests.
  • Maintain a clean and organized Sales area.
  • Address and resolve guest inquiries and concerns promptly and effectively.
  • Assist in promoting membership options, retail products, and additional services.
  • Support the overall team in reaching sales and operational goals.
  • Meets or exceeds individual and location goals. Actively maintains a time management plan to ensure continuous productivity. Identifies and suggests ways to improve location performance
  • Completing regular cleaning checklists throughout the day and at close of business
Requirements
  • High school diploma or equivalent required; further education in hospitality or business is a plus!
  • Previous experience in customer service or Sales roles is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage a busy Sales efficiently.
  • Proficient in computer operations and basic software applications.
  • A positive attitude with a strong commitment to customer satisfaction.
Benefits:
  • Excellent medical, dental, and vision plans
  • Part-time or Full-time shifts available
  • Paid time off
  • Comprehensive 401K package
  • 45% discount on products
  • Employee referral bonuses
  • Free monthly massage/skincare services

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching all day. The employee must frequently lift and/or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This position regularly requires long hours and frequent weekend work.
If you align with our Massage Envy Values- Optimism, Excellence, Consistency, Gratitude & Empathy, we can't wait to meet you!
We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.
*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.
Salary Description
$15.00 per hour

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