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Service Desk Associate Jobs in Godley, IL (NOW HIRING)

IT Associates, Inc.

Service Desk Analyst

Channahon, IL · On-site

$25/hr

Information Services (IS) Service Desk Analyst 32 hours a week (Monday - Thursday) 6+ month contract role Location - Channahon, IL Our client is looking to add a Service Desk Analyst to their team ...

Fgcu

Student Help Desk Support Associate

Campus, IL

$18 - $24.50/hr

The University Help Desk is a part of Information Technology Services ... Information Technology Services provides leadership and instills confidence through exceptional ...

powerwell

Member Services Associate

Bourbonnais, IL

$15/hr

Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including ... associates of appointments per policy. 4. Knowledge of all opening and closing procedures ...

powerwell

Member Services Associate

Bourbonnais, IL

$15/hr

Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including ... associates of appointments per policy. 4. Knowledge of all opening and closing procedures ...

PCRK Group

Front Desk Sales Associate

Oswego, IL · On-site

$12.50 - $16/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

Massage Envy PCRK

Front Desk Sales Associate

Oswego, IL · On-site

$15/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

Massage Envy PCRK

Front Desk Sales Associate

Oswego, IL · On-site

$15/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

PCRK Group

Front Desk Sales Associate

Oswego, IL · On-site

$12.50 - $16/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

Scenthound

Sales & Customer Service Leader

Kankakee, IL · On-site

$12 - $17/hr

Front Desk & Membership Sales Associate Scenthound is looking for a highly motivated Front Desk ... Exceptional customer service skills with a knack for building rapport and trust. * Proficiency with ...

IHG Hotels & Resorts

Guest Service Representative

Morris, IL · On-site

$13 - $16/hr

... owners, and associates. BENEFITS * Competitive compensation package * Full benefits package ... The GSR will be responsible for handling the front desk operations to ensure guests are satisfied ...

Janko Hospitality

Guest Service Representative

Morris, IL · On-site

$13 - $16/hr

... owners, and associates. Benefits * Competitive compensation package * Full benefits package ... The GSR will be responsible for handling the front desk operations to ensure guests are satisfied ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Godley, IL

Service Desk Associate information

See Godley, IL salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for service desk associate in Godley, IL is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $23.65 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Godley, IL are hiring for Service Desk Associate jobs?

Cities near Godley, IL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you

Service Desk Analyst

IT Associates, Inc.

Channahon, IL • On-site

$25/hr

Other

Medical, Dental, Retirement

Posted 28 days ago

Job description

Information Services (IS) Service Desk Analyst

32 hours a week (Monday - Thursday)

6+ month contract role

Location - Channahon, IL

Our client is looking to add a Service Desk Analyst to their team that will serve as the first point of contact for Information Services support requests, incidents, and service inquiries. Provide exceptional customer service while ensuring timely resolution of technology-related issues. Support end users through multiple channels including phone, email, self-service portals, and walk-up support both in person and remotely.

Key Responsibilities

  • Receive, log, categorize, prioritize, and manage incidents and service requests in ServiceNow.
  • Diagnose and resolve Tier 1 technical issues involving hardware, software, access, and end-user devices.
  • Provide first-contact resolution whenever possible and minimize escalation requirements.
  • Monitor and track incidents throughout their lifecycle to ensure timely resolution and adherence to service level targets.
  • Communicate effectively with users regarding issue status, resolution progress, and expected timelines.
  • Escalate complex issues to Tier 2 or Tier 3 support teams when required, providing complete troubleshooting details.
  • Fulfill standard service requests, including software installations, access requests, and equipment-related requests.
  • Maintain accurate and detailed documentation of incidents, resolutions, and troubleshooting procedures.
  • Identify recurring issues and trends and recommend opportunities for process improvement.
  • Assist with onboarding, device setup, account provisioning, and end-user technology support.

Qualifications

  • Diploma, degree, or equivalent experience in Information Technology, Computer Science, or related field.
  • 3+ years relevant IT experience supporting Microsoft Windows, Microsoft 365, collaboration tools, and end-user devices.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Customer-focused mindset with a commitment to service excellence.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Knowledge of IT service management principles and ticketing systems such as ServiceNow.
  • Ability to lift up to 40 pounds.

The anticipated hourly rate range for this position is ($25/hr-30/hr). Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.

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