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Service Desk Associate Jobs in Godley, IL (NOW HIRING)

Crane NXT Co

Field Service Technician I

Joliet, IL · On-site

Headquartered in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites ... desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking ...

Home Depot

Cashier

Yorkville, IL · On-site

$16 - $17/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Joliet, IL · On-site

$17 - $18/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Yorkville, IL · On-site

$11.50 - $15.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Shorewood, IL · On-site

$16 - $17/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Joliet, IL · On-site

$11.25 - $15.50/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Shorewood, IL

$12 - $16.25/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Oswego, IL · On-site

$16 - $17/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

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Showing results 21-40

All JobsService Desk Associate JobsService Desk Associate Jobs in Godley, IL

Service Desk Associate information

See Godley, IL salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service desk associate in Godley, IL is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $23.65 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Godley, IL are hiring for Service Desk Associate jobs?

Cities near Godley, IL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you

Guest Service Representative

Holiday Inn Express & Suites Morris

Morris, IL • On-site

$15 - $17/hr

Full-time

Retirement, PTO

Posted 29 days ago

Job description


Guest Service Representative


Reports to: Operations Manager

Department: Rooms

WHO WE ARE


Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest.  The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management.  With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

BENEFITS

  • Competitive compensation package
  • Full benefits package, including 401K with matching and paid time off from Day 1
  • Growth company focused on expansion through strategic acquisition and development
  • Hotel discounts at locations worldwide


JOB DESCRIPTION

The purpose of the Guest Services Representative (GSR) position Holiday Inn & Express Suites Morris is to provide world class service to all guests. The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their accommodation and that all aspects of hotel operations are managed to maintain a high level of guest satisfaction. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greets and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing.
  • Handle cash transactions, maintain records, and process reservations.
  • Address guest inquiries, concerns, and promote hotel services.
  • Operate telephone systems and manage internal calls, wake-up calls, and messages.
  • Maintain communication with other shifts through the front desk log book.
  • Perform cashier duties and attend to market needs as required.
  • Adhere to safety and security protocols, including writing incident reports when needed.
  • Maintain a professional appearance and assist guests and team members as required.
  • Ability to use office equipment, lift up to 50 lbs, and stand/walk for long periods.
  • Requires bending, twisting, reaching, and pushing.

QUALIFICATIONS

  • High School Diploma or equivalent work experience.
  • Previous customer service or hotel experience required, IHG experience is helpful.
  • Strong communication, customer service, and organizational skills.
  • Computer proficiency using Windows-based software is preferred.