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Service Desk Associate Jobs in Benton, IL (NOW HIRING)

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... A & Associates is a company that can be trusted to provide a diverse level of services with ... This role requires a balance of 80% physical labor and 20% desk work. Key Responsibilities:

Cashier

Marion, IL · On-site

$10.75 - $14.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Cashier

Marion, IL · On-site

$16 - $17/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Sr QA Engineer

Marion, IL · On-site

$86 - $116/hr

Associate's Degree and 5-7 years' experience OR Equivalent Combination of Relevant Education &/or ... Must be able to remain in a stationary position at a desk and/or computer for extended periods of ...

Service Desk Associate information

See Benton, IL salary details

$7

$18

$34

How much do service desk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service desk associate in Benton, IL is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $21.73 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Benton, IL are hiring for Service Desk Associate jobs?

Cities near Benton, IL with the most Service Desk Associate job openings:

Infographic showing various Service Desk Associate job openings in Benton, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,459 per year, or $18.5 per hour.

Environmental Technician

A & Associates

Mount Vernon, IL • On-site

$19.55 - $20/hr

Full-time

Life

Posted 4 days ago

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Job description

Pay: $19.55 - $20.00 per hour

Job description:

INTRODUCTION

A & Associates is a reputable staffing agency with a proven track record in screening and recruiting as well as job placement and career development. With more than ten (10) offices throughout the United States, A & Associates is a company that can be trusted to provide a diverse level of services with excellence, diligence and integrity. “Quality In Everything We Do” is far more than our mantra, it is our standard!!

Explore a career with A & Associates, one of the leading providers for temporary, temp-to-hire, permanent placement services and security guard services.

JOB DESCRIPTION

Environmental Technician

Pay Rate: $20/hour

Schedule: Monday - Friday, 6:00 AM – 2:30 PM

Location: EAST PEORIA Illinois 61611

Job Responsibilities and Requirements

Position Overview:
The contractor will be responsible for managing, receiving, organizing, tracking, and logging non-hazardous waste, hazardous waste, universal waste, and recyclable materials. This role requires a balance of 80% physical labor and 20% desk work.

Key Responsibilities:

  • Manage and organize various types of waste and recycling materials.
  • Maintain accurate records and logs for all waste and recyclable materials.
  • Operate forklifts and other trade tools as needed.
  • Ensure compliance with waste management protocols and procedures.
  • Work cooperatively with WM team members and CAT employees, taking direction from the immediate supervisor.

Required Skills and Qualifications:

  • Strong time management and organizational skills.
  • Ability to work independently and communicate effectively.
  • Basic proficiency in Microsoft Excel.
  • Physical ability to lift up to 30 lbs.
  • Experience operating a forklift and other trade tools.

Key Interactions:
The contractor will collaborate closely with WM team members and CAT employees while following the guidance and instructions of their immediate supervisor.

Immediate Goals:

  • Maintain organized operations for non-hazardous waste, hazardous waste, universal waste, and recyclable materials.

Key Details:

  • Interview Process: In-person interviews required.
  • PPE Requirements: Workers must have steel-toe safety boots that are leather and at least 6 inches high at the ankle. Additional PPE will be provided by WM.
  • Special Requirements: A photo ID is required for check-in with CAT security and to receive a badge.

Onboarding Requirements

  • Background Check via Cisive
  • Drug Screen via Cisive
  • Hazwoper Training

EEO STATEMENT

A & Associates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Work Location: In person

Company Description

At A & Associates, we believe great people do their best work when they are trusted to take ownership, contribute ideas, and make a meaningful impact. As an established staffing and workforce solutions company, we offer experienced professionals the opportunity to grow with us while building strong client relationships and contributing directly to our continued success.

We value initiative, professionalism, accountability, collaboration, and people who genuinely take pride in what they do. At A & Associates, you are not simply filling a position — you are joining a team where your experience, relationships, and results matter.

**Quality In Everything We Do.**