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Service Desk Associate Jobs in Chicago, IL (NOW HIRING)

htna

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides ... Associate degree in Information Technology preferred. * 1-2 years of experience in IT support or a ...

Impact Networking

IT Service Desk Engineer

Mettawa, IL · On-site

$55K - $70K/yr

Service Desk Engineers will serve as Tier 1, 2, and 3 resources for operational IT issues that can ... Microsoft Fundamental and Associate certifications * CompTIA A+, Network+, Server+, Security+, etc ...

Sentinel

Service Desk Technician

Chicago, IL · On-site

$25 - $32/hr

Responsibilities Sentinel is seeking a Service Desk Technician to support one of our valued ... Associate's degree in computer technology field or comparable certification * Experience ...

Sentinel

Service Desk Technician

Chicago, IL · On-site

$25 - $32/hr

Sentinel is seeking a Service Desk Technician to support one of our valued customers. The ideal ... Associate's degree in computer technology field or comparable certification * Experience ...

Sentinel

Service Desk Technician

Chicago, IL · On-site

$25 - $32/hr

Responsibilities Sentinel is seeking a Service Desk Technician to support one of our valued ... Associate's degree in computer technology field or comparable certification * Experience ...

Holiday Inn Schaumburg

Front Desk Clerk

Schaumburg, IL · On-site

$16/hr

Front Desk Associate The Holiday Inn Schaumburg is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure ...

Sand Hospitality

Front Desk Clerk

Schaumburg, IL · On-site

$16/hr

Front Desk Associate The Holiday Inn Schaumburg is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure ...

Stratton Amenities

Front Desk Concierge

Chicago, IL · On-site

$17 - $18/hr

Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times. Position Summary The Front Desk Associate is responsible for managing the front ...

Blink Fitness

Front Desk Associate

Evanston, IL · On-site

$15 - $16/hr

... Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our ... Excellent customer service skills * Enthusiastic, energetic, friendly, and personable COMPENSATION ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Chicago, IL

Service Desk Associate information

See Chicago, IL salary details

$8

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How much do service desk associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service desk associate in Chicago, IL is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $24.52 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Chicago, IL?

The most popular types of Service Desk jobs in Chicago, IL are:

What are popular job titles related to Service Desk Associate jobs in Chicago, IL?

For Service Desk Associate jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Chicago, IL look for?

The top searched job categories for Service Desk Associate jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Service Desk Associate jobs?

Cities near Chicago, IL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,665 per year, or $21 per hour.

Service Desk Support I

htna

Romeoville, IL • On-site

$20.50 - $27.50/hr

Full-time

Re-posted 15 days ago

Job description

Job Summary

Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton’s IATF16949/ISO9001 Quality and ISO14001 EMS certifications by following all corporate policies, procedures, work instructions, and documentation standards.

Essential Functions:

  • Assist with the installation, configuration, and support of desktops, laptops, and thin clients.
  • Prepare and deploy computer equipment with standard software and configurations.
  • Set up and provide basic troubleshooting for mobile devices.
  • Diagnose and resolve routine hardware and software issues using manuals or under supervision.
  • Create and update user documentation for hardware and software systems.
  • Assist with managing user accounts and basic access permissions as directed.
  • Provide support for break/fix issues, software installations, and hardware repairs under guidance.
  • Escalate complex issues to Service Desk Support II or other IT teams as needed.
  • Work with the Managed Service Provider (MSP) for account creation, mailbox setup, password resets, and security changes as instructed.

Other Functions:

  • Perform other tasks and responsibilities as assigned.

Success in This Role Includes:

  • Basic knowledge of desktop and laptop hardware, printers, thin clients, and peripherals.
  • Familiarity with Microsoft Windows 11, Microsoft 365 Office Suite, and common third-party applications.
  • Exposure to IT Service Management tools such as KACE or ServiceNow is a plus.
  • Good verbal and written communication skills.
  • Ability to follow instructions and work effectively in a team environment.

What You’ll Bring 

  • High school diploma or equivalent; Associate degree in Information Technology preferred.
  • 1–2 years of experience in IT support or a related field.
  • Basic hands-on experience with Microsoft Windows OS and networked printers/scanners.
  • Valid driver’s license, adequate insurance, and a clean driving record.

#LI-Onsite  #LI-DM3

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