ZipRecruiter

Log In

2

Entry Level Service Desk Jobs in Chicago, IL (NOW HIRING)

White Lodging

Front Desk Supervisor

Chicago, IL · On-site

$18.90 - $21/hr

... and service instincts * A desire to step into a hotel leadership role and grow your career - this is an entry-level supervisory position with a clear path to Front Desk Manager * An outgoing ...

White Lodging Careers

Front Desk Supervisor

Chicago, IL · On-site

$18.90 - $21/hr

... and service instincts * A desire to step into a hotel leadership role and grow your career - this is an entry-level supervisory position with a clear path to Front Desk Manager * An outgoing ...

Addison Group

Front Desk Reception Admin

Schaumburg, IL · On-site

$23.50 - $24/hr

Professional Services Location (city, state): Schaumburg, IL Assignment Type: Contract for 4-6 ... preferred * Entry-level candidates may be considered with strong office, computer, and ...

Meijer, Inc.

Cart Retriever

Portage, IN · On-site

As an entry-level team member, you will have the opportunity to gain exposure to a variety of ... Working with our service desk, store entrance, check lanes and parking lot areas. * Working with ...

Meijer, Inc.

Courtesy Clerk

Portage, IN · On-site

$11.50 - $15.25/hr

As an entry-level team member, you will have the opportunity to gain exposure to a variety of ... Working with our service desk, store entrance, check lanes and parking lot areas. * Working with ...

Meijer, Inc.

Courtesy Clerk 6 am to midnight

Wayne, IL · On-site

$12.25 - $16.50/hr

As an entry-level team member, you will have the opportunity to gain exposure to a variety of ... Working with our service desk, store entrance, check lanes and parking lot areas. * Working with ...

Marriott

Assistant Front Desk Manager

Chicago, IL · On-site

$18 - $22.75/hr

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ...

Marriott

Assistant Front Desk Manager

Chicago, IL · On-site

$18 - $22.75/hr

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ...

Marriott

Assistant Front Desk Manager

Chicago, IL · On-site

$27.88 - $31.25/hr

Y JOB SUMMARY Entry level management position that is responsible for leading and assisting with ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ...

next page

Showing results 1-20

All JobsService Desk JobsEntry Level Service Desk JobsEntry Level Service Desk Jobs in Chicago, IL

Entry Level Service Desk information

See Chicago, IL salary details

$8

$20

$39

How much do entry level service desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level service desk in Chicago, IL is $20.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $24.52 per hour, depending on experience, location, and employer.

What is an entry level service desk?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

Is helpdesk a good entry-level job?

A helpdesk or service desk position is considered a good entry-level job in IT, offering opportunities to develop technical troubleshooting, customer service, and communication skills. It often requires basic knowledge of operating systems, hardware, and software, and can serve as a stepping stone to more advanced IT roles.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

What are some common challenges faced by entry level service desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What are the key skills and qualifications needed to thrive as an entry level service desk professional?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.

Can you get an entry level service desk job with no experience?

Entry level service desk positions typically do not require prior experience, but having basic knowledge of computer hardware, software, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers often provide on-the-job training for new hires without experience.

What are the most commonly searched types of Service Desk jobs in Chicago, IL?

The most popular types of Service Desk jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Entry Level Service Desk jobs?

Cities near Chicago, IL with the most Entry Level Service Desk job openings:

Entry Level Service Desk jobs near you
Infographic showing various Entry Level Service Desk job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $43,433 per year, or $20.9 per hour.

Associate IT Service Desk Specialist

AbelsonTaylor Group

Chicago, IL • On-site

$45K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

Summary
At AbelsonTaylor Group, work that makes you feel good isn't just what we do-it's who we are. We believe that when you feel good about your work, and where you work, you bring your best self to it. That's why we create an environment where creativity thrives, teamwork flourishes, and inclusivity is more than just a value-it's a way of life.
Here, you'll help propel brands that inspire health and brighter futures, all while finding the support, inspiration, and growth opportunities to reach your own potential. Together, we dream boldly, collaborate deeply, and make a meaningful difference-one idea at a time.
Now, we are on the lookout for an Associate Service Desk Specialist to join our team. This role focuses on developing experience and competence in addressing employees' computer issues, including triage and troubleshooting. You should have technical experience with AbelsonTaylor's software and hardware, including Windows/Mac builds, and knowledge of Microsoft Windows and Office 365.
Ready to make a difference and be part of something extraordinary? Join us on this journey toward a healthier, happier world! Apply now!
What You'll Do
  • Image Mac and Windows laptops for New Hires and upgrade end user deployment.
  • Document and track recycled inventory using FreshService Asset Management, including the preparation of recycled inventory for disposal
  • Troubleshoot issues with Windows 10 OS, hardware/software, and peripherals
  • Troubleshoot issues with Apple macOS X 10.14+ OS, hardware/software, and peripherals
  • Configure Active Directory and SaaS accounts for new hires and account deletions
  • Support AV equipment, including projectors, digital signage, and conference room equipment
  • Resolve support requests by phone, email, or in person
  • Consistently close and update assigned tickets and/or tasks with status information
  • Complete tasks/work orders on time, on own initiative by independently managing workload
  • Ability to conceptualize impact of recommended solutions
  • Monitors progress of assigned tasks to ensure deadlines are met with quality standards
  • Provide training support for agency software and other 'IT to User' training
  • Lift and carry objects, such as computers and peripherals up to 40lbs
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
  • Support Infrastructure and Security Team as needed
  • Work fully or partially remote and provide onsite support as needed
What Makes You A Great Fit
  • Ability to work effectively with people at all levels of the organization professionally
  • Strong understanding of the organization's goals and objectives
  • Exceptional written, oral communication, and organizational skills
  • Strong interpersonal skills, with a focus on listening and questioning skills
  • Conduct research into a wide range of computing issues as required
  • Absorb and retain information quickly
  • Present ideas in user-friendly language to non-technical staff and end users
  • Attention to detail and ability to maintain confidentiality
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Initiative, innovation, and efficient use of resources
  • Eager to learn new technologies
  • Adapt to change and exercise flexibility as required including working flexible night/weekend hours, occasional shift changes, and on-call availability
  • Sitting for extended periods of time
  • Pursuing associate's degree in information systems or similar equivalent experience
  • Minimum of 1 year working in an IT department for a small-medium sized corporation
  • Desired Certifications: Current CompTIA A+ certification, Microsoft Desktop OS Certifications, macOS Support Essentials Certification
  • Entry Level Working Knowledge: Active Directory User Administration and Group Policy, Cisco IP Phones, Cloud Applications such as Office 365, OneDrive, Cisco Webex, and Microsoft Teams, Laptop Imaging/Software Deployment using SCCM & JAMF, User Data Backup, Printer Management/Troubleshooting, Apple iPad Support, Familiarity with Android and Apple Mobile Devices, VPN connections.
Benefits and Perks:
  • Medical, Dental and Vision coverage
  • 401k with Company match of 50% on the first 6%
  • Adoption Assistance - Up to $2,500 of financial assistance
  • Company Paid Life Insurance, Short-Term and Long-Term Disability
  • Short-Term Disability providing 100% of salary coverage
  • Paid Parental Leave for birth and non-birth parents (4 weeks)
  • Summer Fridays
  • Flexible Time Off (FTO)
  • 11 Holidays and End of Year Office Closure
  • Company provided Learning and Development opportunities
  • Free lunch Wednesdays
  • Wellness Program

Compensation Range: $45,000 - $52,000 plus overtime. The starting salary offer will depend on the candidate's skills, qualifications, and experience. The company reserves the right to adjust this pay range at any time.
At AbelsonTaylor Group (ATG), we love science, art, and data. Since our beginnings in 1981, ATG has been singularly focused on health, wellness, and pharma products - not sneakers, beer, or cars (though we like those things, too). Besides being passionate about our purpose, we are dedicated to our people and their professional growth and fulfillment. We value a diverse and inclusive workforce and strive to bring together people with unique skills and varied backgrounds to work toward common goals. All qualified candidates will receive consideration for employment without discrimination regarding age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by law.
This position follows a hybrid schedule, requiring employees to be onsite Tuesday-Thursday each week in our Chicago office. We make reasonable accommodations for employees and applicants with disabilities who require schedule accommodations.
We are an E-Verify employer
https://www.abelsontaylorgroup.com/pdfs/IER_RightToWorkPoster_Eng_Es.pdf
https://www.abelsontaylorgroup.com/pdfs/E-Verify_Participation_Poster_Eng_Es.pdf

Apply