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Entry Level Service Desk Jobs in Chicago, IL (NOW HIRING)

Meijer_Stores_Hourly

Cart Pusher

Rolling Meadows, IL · On-site

$15/hr

As an entry-level team member, you will have the opportunity to gain exposure to a variety of ... Working with our service desk, store entrance, check lanes and parking lot areas. * Working with ...

New

Meijer, Inc.

Cart Pusher

Rolling Meadows, IL · On-site

$15/hr

As an entry-level team member, you will have the opportunity to gain exposure to a variety of ... Working with our service desk, store entrance, check lanes and parking lot areas. * Working with ...

Meijer, Inc.

Courtesy Team Member

Saint Charles, IL · On-site

$15/hr

As an entry-level team member, you will have the opportunity to gain exposure to a variety of ... Working with our service desk, store entrance, check lanes and parking lot areas. * Working with ...

Meijer, Inc.

Courtesy Team Member

Saint Charles, IL

$15/hr

As an entry-level team member, you will have the opportunity to gain exposure to a variety of ... Working with our service desk, store entrance, check lanes and parking lot areas. * Working with ...

Meijer, Inc.

Cart Pusher

Rolling Meadows, IL

$15/hr

As an entry-level team member, you will have the opportunity to gain exposure to a variety of ... Working with our service desk, store entrance, check lanes and parking lot areas. * Working with ...

Meijer_Stores_Hourly

Utility Clerk

Homer Glen, IL · On-site

$15/hr

As an entry-level team member, you will have the opportunity to gain exposure to a variety of ... Working with our service desk, store entrance, check lanes and parking lot areas. * Working with ...

New

Meijer, Inc.

Utility Clerk

Homer Glen, IL · On-site

$15/hr

As an entry-level team member, you will have the opportunity to gain exposure to a variety of ... Working with our service desk, store entrance, check lanes and parking lot areas. * Working with ...

Meijer, Inc.

Courtesy Worker

Elgin, IL · On-site

$15/hr

As an entry-level team member, you will have the opportunity to gain exposure to a variety of ... Working with our service desk, store entrance, check lanes and parking lot areas. * Working with ...

Meijer, Inc.

Utility Clerk

Homer Glen, IL

$15/hr

As an entry-level team member, you will have the opportunity to gain exposure to a variety of ... Working with our service desk, store entrance, check lanes and parking lot areas. * Working with ...

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Showing results 21-40

All JobsService Desk JobsEntry Level Service Desk JobsEntry Level Service Desk Jobs in Chicago, IL

Entry Level Service Desk information

See Chicago, IL salary details

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How much do entry level service desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level service desk in Chicago, IL is $20.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $24.52 per hour, depending on experience, location, and employer.

What is an entry level service desk?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

What are the key skills and qualifications needed to thrive as an entry level service desk professional?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.

What are some common challenges faced by entry level service desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

Can you get an entry level service desk job with no experience?

Entry level service desk positions often do not require prior experience, but candidates typically need strong communication skills, basic computer knowledge, and sometimes relevant certifications like CompTIA A+. Employers may provide on-the-job training to develop technical skills and familiarity with ticketing systems and remote support tools.

What are the most commonly searched types of Service Desk jobs in Chicago, IL?

The most popular types of Service Desk jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Entry Level Service Desk jobs?

Cities near Chicago, IL with the most Entry Level Service Desk job openings:

Entry Level Service Desk jobs near you
Infographic showing various Entry Level Service Desk job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,433 per year, or $20.9 per hour.

IT Assistant / Help Desk (Entry Level)

ACTS Aviation Security, Inc.

Des Plaines, IL • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market.  ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation.  ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an organizations information systems.

Salary $55,000 USD

Position Summary:The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization’s information systems.    Essential Duties and Responsibilities:
  • Provide helpdesk support for organization.
  • Organize resources so they are easy to locate.
  • Resolve customer issues with company products.
  • Answer other customer questions and offer them access to helpful resources.
  • Direct questions to the right department when needed.
  • Ensure customer satisfaction.
  • Manage all desk administrative duties.
  • Maintain accurate records of interactions with customers and recurring user problems.
  • Asist in MDM tasks, including application deployment, device profile and deployment.
  • Assist in vulnerability management.
  • Assist Manager IT in the development and execution of company technology strategy.
  • Work across the organization to identify and resolve technology challenges and opportunities.
  • Assist in SharePoint management.
Education:
  • Previous experience working as Help Desk clerk using remote support tools
  • High school graduate mandatory, college preferred
  • SSCM experience
  • Intune MDM experience
  • AAD / AD experience
  • MS Defender experience
  • Microsoft Desktop support experience
Work Experience:
  • Strong IT leadership experience (2-5 years)
Job Skills:
  • Strong written and verbal communication skills
  • Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
  • Interpersonal skills that function to create connections and positive experiences for customers
  • Technological skills specific to the company’s products and trouble-shooting practices
  • Patience with customers and ability to remain calm
  • Project management skills
  • Organizational abilities
Communication Skills:
  • Strong customer management and communication skills
  • Strong oral and written communication skills
  • Ability to communicate internally and externally with disparate
Certificates, Licenses and Registrations:
  • MS Certifications a plus
Travel:
  • Schedule flexibility ability to travel up to 10%
Environmental Requirements:
  • Most work performed in office
 

Benefits:

In addition to your base compensation, you will be eligible for the following additional benefits:

  • Two weeks of vacation annually, accrued per pay period.
  • Three floating holidays, accrued on January 1, April 1 and July 1 each year.
  • Five personal days, accrued on January 1st of each year, including X for the remainder of this year.
  • Retirement benefits including 401K and Roth programs with up to 4% employer match through Transamerica.
  • Subsidized Health, Dental and Vision Insurance after sixty (60) days of service offered through Unite HERE Health.
  • Free basic life insurance of $10,000 offered through MetLife.
  • Employee paid Supplemental Life and Disability Insurance offered through MetLife.
  • Employee Assistance Program offered through MetLife
  • Employee Discount Program offered through Perkspot.

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