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Service Desk Associate Jobs in Bolingbrook, IL (NOW HIRING)

Sand Hospitality

Front Desk Clerk

Schaumburg, IL · On-site

$16/hr

Front Desk Associate The Holiday Inn Schaumburg is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure ...

Stratton Amenities

Front Desk Concierge

Chicago, IL · On-site

$16 - $20.50/hr

Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times. Position Summary The Front Desk Associate is responsible for managing the front ...

Equinox

Front Desk Associate Lincoln Park

Chicago, IL · On-site

$17.05/hr

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox ... Provide the highest level of customer service to members, prospective members, and guests * Aid ...

The Edge Fitness Clubs

Front Desk Associate

Naperville, IL · On-site

$14 - $18/hr

Bring The Edge culture to life by ensuring each guest receives outstanding service by providing a guest friendly environment by greeting and acknowledging every guest, saying "hello" and "goodbye ...

Cboe Global Markets

Trade Desk Specialist

Chicago, IL · On-site

Our Associate Resource Groups champion diversity, equity and inclusion, giving associates a safe ... As a core member of our follow-the-sun service desk, you will play a critical role in supporting a ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Bolingbrook, IL

Service Desk Associate information

See Bolingbrook, IL salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Bolingbrook, IL is $20.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.51 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Bolingbrook, IL? The most popular types of Service Desk jobs in Bolingbrook, IL are:
What are popular job titles related to Service Desk Associate jobs in Bolingbrook, IL? For Service Desk Associate jobs in Bolingbrook, IL, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Bolingbrook, IL look for? The top searched job categories for Service Desk Associate jobs in Bolingbrook, IL are:
What cities near Bolingbrook, IL are hiring for Service Desk Associate jobs? Cities near Bolingbrook, IL with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,692 per year, or $20 per hour.

Front Desk Clerk

Sand Hospitality

Schaumburg, IL • On-site

$16/hr

Other

PTO

Re-posted 17 days ago

Job description

Job Title: Front Desk Associate
The Holiday Inn Schaumburg is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure, our team takes pride in creating a warm, efficient, and memorable stay. We value professionalism, teamwork, and a guest-first mindset in everything we do.
Job Summary
The Front Desk Associate is the first point of contact for our guests and plays a vital role in ensuring a positive and seamless experience. This position is responsible for greeting guests, managing check-ins and check-outs, handling reservations, and providing information about the hotel and surrounding area. The ideal candidate is friendly, detail-oriented, and committed to delivering outstanding customer service.
Responsibilities
· Greet and assist guests in a professional and courteous manner
· Manage guest check-in and check-out procedures efficiently
· Handle reservations, cancellations, and modifications
· Respond to guest inquiries via phone, email, and in person
· Provide information about hotel amenities, services, and local attractions
· Process payments and maintain accurate billing records
· Coordinate with housekeeping and maintenance to ensure guest satisfaction
· Maintain a clean and organized front desk and lobby area
· Act as Manager on Duty in the absence of supervisory staff
· Follow all safety, security, and confidentiality protocols
· Perform additional duties as assigned
Skills & Qualifications
· Strong communication and interpersonal skills
· Ability to multitask and stay organized in a fast-paced environment
· Basic math and computer literacy
· Customer service experience preferred
· High school diploma or equivalent required
· Flexibility to work evenings, weekends, and holidays
Compensation & Benefits
The target pay range for this position is $16 per hour depending on experience and qualifications.
This position is a part-time position offering great flexibility. Some weekends or evenings may be required. Position is eligible for Earned Sick and Safe Time (ESST) or Paid Time Off (PTO) in accordance with applicable state and local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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