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Service Desk Associate Jobs in Appleton, WI (NOW HIRING)

Festival Foods

Guest Service Desk Clerk

Oshkosh, WI · On-site

$13 - $16/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Festival Foods

Guest Service Desk Clerk

Neenah, WI · On-site

$14.50 - $17.75/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Festival Foods

Guest Service Desk Clerk

Menasha, WI · On-site

$14.25 - $17.75/hr

Guest Service Desk Clerk, 18+ Reports to: Guest Services Manager External What You'll Do: As a ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Appleton, WI

Service Desk Associate information

See Appleton, WI salary details

$8

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$37

How much do service desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service desk associate in Appleton, WI is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $23.22 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Appleton, WI?

The most popular types of Service Desk jobs in Appleton, WI are:

What are popular job titles related to Service Desk Associate jobs in Appleton, WI?

For Service Desk Associate jobs in Appleton, WI, the most frequently searched job titles are:

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The top searched job categories for Service Desk Associate jobs in Appleton, WI are:

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Cities near Appleton, WI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,120 per year, or $19.8 per hour.

Guest Service Desk Clerk

Festival Foods

Oshkosh, WI • On-site

$13 - $16/hr

Part-time

Dental, Vision, Retirement

Posted 8 days ago

Festival Foods rating

6.3

Company rating: 6.3 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

45th of 124 rated grocery stores

Job description

Company OverviewABOUT FESTIVAL FOODS: We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Guest Services Clerk! 

Job Title: Guest Service Desk Clerk 

Reports to: Guest Services Manager 

External Job Description

What You'll Do:  

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: 

  • Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner-whether in-person, by phone, or electronically. 
  • Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales. 
  • Support Guest Needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources. 
  • Quality Standards: Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm. 
  • Money Handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.  
  • Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. 
  • Collaborate with the Team: Perform other duties as assigned. 

What We're Looking For:  

To succeed as a Festival Foods Guest Services Clerk, you should have: 

  • Availability: Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.  
  • Customer Focus: A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills. 
  • Attention to Detail: The ability to process information accurately through the register system, and a good sense of prioritizing multiple tasks. 
  • Communication Skills: Ability to communicate effectively with both guests and associates. 
  • Technical Skills: Operate all necessary equipment and excel in an environment with a wide range of goods and services. 
  • Teamwork: Strong communication and collaboration skills, with an interest in supporting your team's success. 

Physical Demands and Work Environment: 

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   

  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.  Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment 
  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above  
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed 

Work Schedule: 

The Guest Services Clerk is a position with part-time or full-time opportunities. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on your availability. 

This role is a fantastic opportunity to interact with guests, create memorable experiences, and contribute to a friendly and welcoming environment at Festival Foods.  

Benefits OverviewWHY YOU'LL LOVE IT HERE:
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
  • Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.
    • Employment Type: PART_TIME

    What Festival Foods employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Festival Foods logo

    About Festival Foods

    Sourced by ZipRecruiter

    Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

    Industry

    Retail

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    De Pere, WI, US

    Year founded

    1946

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