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Service Desk Associate Jobs in Oregon, WI (NOW HIRING)

TRU By Hilton - Stoughton

Front Desk Associate

Stoughton, WI · On-site

$13.50 - $17.50/hr

Front Desk Associate Front Desk Associate responsibilities include all aspects of Guest Relations ... Work experience in Customer Service in the Hospitality Field * Experience with hotel operation ...

TRU By Hilton

Front Desk Associate

Stoughton, WI · On-site

$13.50 - $17.50/hr

Front Desk Associate Front Desk Associate responsibilities include all aspects of Guest Relations ... Work experience in Customer Service in the Hospitality Field * Experience with hotel operation ...

TRU By Hilton - Stoughton

Front Desk Associate

Stoughton, WI · On-site

$13.50 - $17.50/hr

Front Desk Associate Front Desk Associate responsibilities include all aspects of Guest Relations ... Work experience in Customer Service in the Hospitality Field * Experience with hotel operation ...

Hotel Indigo

Front Desk Associate

Stoughton, WI · On-site

$13.50 - $17.50/hr

Front Desk Associate Front Desk Associate responsibilities include all aspects of Guest Relations ... Work experience in Customer Service in the Hospitality Field * Experience with hotel operation ...

YWCA

Front Desk Associate Evenings & Weekends

Madison, WI · On-site

$14 - $18.25/hr

Summary The Front Desk Associate is responsible for maintaining a presence at the front desk ... Customer Service * Answers incoming telephone calls, determines purpose of callers, and forwards ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Oregon, WI

Service Desk Associate information

See Oregon, WI salary details

$8

$19

$37

How much do service desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service desk associate in Oregon, WI is $19.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $23.37 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What cities near Oregon, WI are hiring for Service Desk Associate jobs? Cities near Oregon, WI with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Oregon, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,395 per year, or $19.9 per hour.

Front Desk Associate

TRU By Hilton - Stoughton

Stoughton, WI

$13.50 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Front Desk Associate

Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Benefits:

  • Employer Matching 401K Retirement Plan
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • FREE life insurance
  • Vacation Pay
  • Holiday Pay
  • Management training
Essential Functions:
  • Provide a welcoming environment at all times
  • Courteous phone etiquette  
  • Computer literacy
  • Ability to effectively communicate with guests in a professional manner
  • An energetic and outgoing personality
  • Handle cash and credit cards accurately
  • Demonstrate teamwork
  • Protect guest information and ensure privacy
  • Attempt to resolve complaints immediately and take ownership of situations
  • Complete all Brand and Company Training in a timely manner
  • Strive to achieve 100% guest satisfaction
Education, Experience, Other Requirements:

Required

  • Flexibility to work in shifts and report for scheduled shifts
  • Ability to work with little or no supervision while meeting high-performance standards
  • Excellent organization skills
  • Ability to follow instructions
  • High School Diploma or GED

Preferred

  • AA or Bachelor's Degree
  • Work experience in Customer Service in the Hospitality Field
  • Experience with hotel operation systems

Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent. 

We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success.

  • Be Transparent and Accountable
  • Be Actively Curious
  • Embrace Growth
  • Create Value for Stakeholders
  • Commit and Care

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov.

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