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Service Desk Associate Jobs in Kenosha, WI (NOW HIRING)

Illinois Beach Hotel LLC

Front Desk Associate

Zion, IL

$16.50/hr

With a 92-room hotel, full-service dining, conference and event space, and a campground store, our ... FRONT DESK ASSOCIATE Responsibilities: * In a professional and accurate manner, provide relevant ...

Pure Barre

Front Desk/ Sales Associate

Lake Zurich, IL · On-site

$13.50 - $17/hr

Pure Barre Kildeer-Deer Park Sales Representative/Front Desk Associate Pure Barre Kildeer-Deer Park ... Requirements * Excellent sales, communication, and customer service skills required * Warm ...

Impact Networking

IT Service Desk Engineer

Lake Forest, IL · On-site

$55K - $70K/yr

Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be ... Microsoft Fundamental and Associate certifications * CompTIA A+, Network+, Server+, Security+, etc ...

Festival Foods

Guest Service Desk Clerk

Kenosha, WI · On-site

$13.75 - $16.75/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Festival Foods

Guest Service Desk Clerk

Kenosha, WI · On-site

$13.75 - $16.75/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Festival Foods

Guest Service Desk Clerk

Kenosha, WI · On-site

$13.75 - $16.75/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Festival Foods

Guest Service Desk Clerk

Kenosha, WI · On-site

$13.50 - $16.75/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Stein's Garden & Home

Guest Services - Service Desk

Racine, WI · On-site

$13.75 - $17/hr

Associate- Guest Services -Service Desk The position requires enthusiasm to provide customers with exceptional customer experience by building relationships with customers. All associates assist the ...

Stein's Garden & Home

Guest Services - Service Desk

Kenosha, WI · On-site

$14.25 - $17.50/hr

Associate- Guest Services -Service Desk Reports to: Store Manager, Assistant Store Manager, Department Lead Location: Kenosha, WI Type: Non-Exempt Summary: The position requires enthusiasm to provide ...

steinsgardencenters

Guest Services - Service Desk

Racine, WI · On-site

$13.75 - $17/hr

Associate- Guest Services -Service Desk Reports to: Store Manager, Assistant Store Manager, Department Lead Location: Racine, WI Type: Non-Exempt Summary: The position requires enthusiasm to provide ...

steinsgardencenters

Guest Services - Service Desk

Kenosha, WI · On-site

$14.50 - $17.50/hr

Associate- Guest Services -Service Desk Reports to: Store Manager, Assistant Store Manager, Department Lead Location: Kenosha, WI Type: Non-Exempt Summary: The position requires enthusiasm to provide ...

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See Kenosha, WI salary details

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How much do service desk associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service desk associate in Kenosha, WI is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $23.22 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Kenosha, WI?

The most popular types of Service Desk jobs in Kenosha, WI are:

What are popular job titles related to Service Desk Associate jobs in Kenosha, WI?

For Service Desk Associate jobs in Kenosha, WI, the most frequently searched job titles are:

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What cities near Kenosha, WI are hiring for Service Desk Associate jobs?

Cities near Kenosha, WI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Kenosha, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,130 per year, or $19.8 per hour.

Front Desk Associate

Illinois Beach Hotel LLC

Zion, IL

$16.50/hr

Full-time

Retirement

Re-posted yesterday

Job description

Illinois Beach Hotel is nestled along the scenic shores of Lake Michigan within Illinois Beach State Park, which welcomes over 2.5 million visitors each year. With a 92-room hotel, full-service dining, conference and event space, and a campground store, our team is dedicated to providing extraordinary service in a one-of-a-kind lakeside environment.
FRONT DESK ASSOCIATE
Responsibilities:
  • In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
  • Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
  • Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
  • Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
  • Keep front and back office areas organized and clean
  • Communicate with emergency responders, when necessary, in a calm and effective manner
  • Prepare daily deposit, drop receipts and follow all company cash handling procedures
  • Assist other team members by sharing knowledge of Park and surrounding area
  • Other duties as may be assigned

Requirements:
  • Provide excellent customer service to meet and exceed customer expectations
  • Present a positive image of the company in an upbeat, professional manner
  • Ability to work a variety of day, night, weekend, and holiday shifts
  • Ability to work independently
  • Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
  • Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience:
Education: High school diploma or equivalent
Experience: Minimum 1 (one) year front desk/room registration experience
National Park/Resort experience
Hourly Rate: $16.50
Benefits:
  • 401k Program
  • Reward amp; Recognition Program
  • Site Discounts
  • Employee Assistance Program
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, and all other status protected by law.

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