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Service Desk Associate Jobs in Wausau, WI (NOW HIRING)

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

This role is responsible for responding to service desk requests, diagnosing and resolving ... Associate degree in IT or related field, or equivalent experience Technical Skills * Support ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

This role is responsible for responding to service desk requests, diagnosing and resolving ... Associate degree in IT or related field, or equivalent experience Technical Skills * Support ...

The Dirks Group

Help Desk

Wausau, WI

$21.50 - $29/hr

This role is responsible for responding to service desk requests, diagnosing and resolving ... Associate degree in IT or related field, or equivalent experience Technical Skills * Support ...

Hometown Grocers, Inc.

Grocery Clerk

Lake Mills, WI · On-site

$14.75 - $17.50/hr

Each associate contributes to an engaging guest experience and is empowered to treat customer service as taking actions that bring our guests back. Whether you're looking for a full-time position, a ...

Daves County Market

Guest Services Desk

Merrill, WI · On-site

$16 - $19.50/hr

... Service Counter registers * Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met * Records details of comments, inquiries ...

Hometown Grocers, Inc.

Guest Services Desk

Merrill, WI

$16 - $19.50/hr

... Service Counter registers * Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met * Records details of comments, inquiries ...

Hometown Grocers, Inc.

Guest Services Desk

Merrill, WI · On-site

$16 - $19.50/hr

... Service Counter registers * Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met * Records details of comments, inquiries ...

Hometown Grocers, Inc.

Guest Services Desk

Merrill, WI · On-site

$16 - $19.50/hr

... Service Counter registers * Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met * Records details of comments, inquiries ...

Hometown Grocers, Inc.

Guest Services Desk

Merrill, WI · On-site

$16 - $19.50/hr

... Service Counter registers * Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met * Records details of comments, inquiries ...

Hometown Grocers.com

Guest Services Desk

Merrill, WI · On-site

$16 - $19.50/hr

... Service Counter registers * Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met * Records details of comments, inquiries ...

L&S Electric, Inc.

Help Desk Specialist

Schofield, WI · On-site

Associate degree in IT, Computer Science, or related field * Minimum of two years' experience as a Help Desk Technician or other customer service role * Ability to diagnose and resolve basic computer ...

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How much do service desk associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for service desk associate in Wausau, WI is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $25.53 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Wausau, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,191 per year, or $21.7 per hour.

Help Desk

Wausau, WI • On-site

The Dirks Group
11 - 50 employees
Learn more about The Dirks Groupexternal

$21.50 - $29/hr

Full-time

Re-posted 15 days ago

Job description

JOB SUMMARY
Work Location: Onsite - Wausau, WI
This is not a remote position. The Help Desk Technician will work from The Dirks Group office and provide primarily remote support to clients from our office location.
The Help Desk Technician at The Dirks Group provides primarily remote support to clients with critical uptime requirements. This role is responsible for responding to service desk requests, diagnosing and resolving technical issues, and escalating when appropriate.
You will work independently while supporting a variety of client environments, including executives, business owners, and end users. Success in this role requires strong communication skills, the ability to prioritize effectively, and a focus on delivering solutions-not overly technical explanations.
ESSENTIAL FUNCTIONS
  • Work in a dispatch driven environment, adjusting priorities based on incoming requests and business impact
  • Provide remote and occasional onsite support for end users and business systems
  • Diagnose and resolve technical issues related to desktops, networks, and applications
  • Accurately document all work performed within PSA and RMM systems
  • Escalate complex issues appropriately and collaborate with team members
  • Perform preventative maintenance and assist with installations and deployments
  • Maintain a high level of customer satisfaction through clear communication and timely resolution

GENERAL EXPECTATIONS
  • Build and maintain strong client relationships through exceptional service
  • Represent the company professionally in all interactions

PROFESSIONAL DEVELOPMENT
  • Participate in ongoing training and certification programs
  • Continuously develop technical and customer service skills
  • Engage in team and company-sponsored activities

CORE VALUES & COMPETENCIES
We expect all team members to demonstrate:
  • Integrity and professionalism in all interactions
  • Strong communication and active listening skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Effective problem-solving and troubleshooting skills
  • Team collaboration and accountability
  • Commitment to continuous learning and improvement

REQUIRED QUALIFICATIONS
Education
  • Associate degree in IT or related field, or equivalent experience

Technical Skills
  • Support experience with Windows and macOS
  • Familiarity with Microsoft 365, Active Directory, backup, and endpoint protection tools
  • Basic understanding of Windows Server environments
  • Working knowledge of networking concepts (firewalls, switches, troubleshooting)

Other Skills
  • Strong written and verbal communication
  • Self-motivated and able to work independently
  • Ability to manage time and prioritize effectively
  • Desire to learn and grow

WHAT SUCCESS LOOKS LIKE IN 90 DAYS
First 30 Days - Foundation
  • Complete onboarding and become familiar with internal tools (PSA, RMM, documentation systems)
  • Learn The Dirks Group's processes, standards, and client environments
  • Begin handling basic service tickets with team support
  • Demonstrate professional, solution-focused communication with clients

60 Days - Contribution
  • Independently resolve common help desk issues (workstations, Microsoft 365, basic networking)
  • Maintain accurate, thorough ticket documentation
  • Effectively manage ticket queue while meeting response and resolution expectations
  • Begin consistently contributing to team utilization goals

90 Days - Ownership & Performance
  • Independently manage a full workload of service tickets with minimal supervision
  • Maintain utilization of 75% or higher
  • Achieve and sustain customer satisfaction (CSAT) scores of 98% or higher
  • Prioritize work effectively based on urgency and business impact
  • Demonstrate strong troubleshooting across diverse client environments
  • Proactively identify recurring issues and suggest improvements

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