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Service Desk Associate Jobs in Mukwonago, WI (NOW HIRING)

Festival Foods

Guest Service Desk Clerk

Kenosha, WI · On-site

$13.75 - $16.75/hr

Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager Availablity Needed to be ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Festival Foods

Guest Service Desk Clerk

Kenosha, WI · On-site

$13.75 - $16.75/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Festival Foods

Guest Service Desk Clerk

Kenosha, WI · On-site

$13.75 - $16.75/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Festival Foods

Guest Service Desk Clerk

Kenosha, WI · On-site

$13.75 - $16.75/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Festival Foods

Guest Service Desk Clerk

Kenosha, WI · On-site

$13.75 - $16.75/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

steinsgardencenters

Guest Services - Service Desk

Kenosha, WI · On-site

$14.50 - $17.50/hr

Associate- Guest Services -Service Desk Reports to: Store Manager, Assistant Store Manager, Department Lead Location: Kenosha, WI Type: Non-Exempt Summary: The position requires enthusiasm to provide ...

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Service Desk Associate information

See Mukwonago, WI salary details

$8

$19

$37

How much do service desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service desk associate in Mukwonago, WI is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $23.46 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What cities near Mukwonago, WI are hiring for Service Desk Associate jobs? Cities near Mukwonago, WI with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Mukwonago, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,596 per year, or $20 per hour.

IT Service Desk Technician

landmarkcu

Brookfield, WI • On-site

Other

Re-posted 17 days ago

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
 
NATURE AND SCOPE
The IT Service Desk Technician reports to the Manager, IT Service Desk and is responsible for providing efficient and professional IT equipment support to associates across all the organization’s locations, including configuring, installing, and supporting desktop PC’s and laptops, software and peripheral equipment. Performs investigation into IT issues being experienced by Landmark associates and resolves issues using identified solutions and develops solutions to address issues that have not been experienced before. Focuses on the Associate’s experience.
 
REQUIREMENTS
1. High school diploma or equivalent combination of education and experience will be considered.
2. Minimum of 5 years of experience as IT support experience or relevant experience.
3. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work both independently and in a team environment.
4. Ability to independently organize work, balance multiple priorities and manage a variety of projects in a high-volume work environment with strong attention to detail.
5. Demonstrated understanding of Windows operating systems, software applications and a working knowledge of the core processing system.
6. High level of understanding of PC architecture and peripherals, and a working knowledge of servers and networks.
7. Must have a reliable vehicle for travel to branches, and a flexible schedule to include weekend rotations, early mornings, late evenings, and holidays as needed.
8. Must be able to lift up to 50 pounds.
9. Flexible schedule and ability to accommodate early mornings, late evenings, weekends, and holidays if needed.
10. Must have a thorough understanding of company policies and procedures as they relate to the position. Must understand and comply with all job-related state and federal laws and regulations.
 
PRINCIPAL ACCOUNTABILITIES
1. Install, upgrade, and configure printing, directory structures, rights, security, and software on company servers.
2. Answer, evaluate, prioritize, and document incoming requests for assistance from associates experiencing IT problems and requesting IT services.
3. Build, install, and deploy desktops, laptops, and other associate devices, software, and peripheral equipment at all company locations.
4. Ensure the ticketing system is used for every interaction and that tickets are filled out completely and all troubleshooting activity is accurately reflected.
5. Maintain and update the asset inventory.
6. Train new associates on system use including laptops, phone systems, and VPN access.
7. Coordinate equipment collection from departing associates.
8. Correspond with hardware vendors to request service for defective products and purchase new equipment.
9. Mentor IT Service Desk Associates, when appropriate, with information related to hardware troubleshooting and deployment.
10. Manage E-waste disposal process.
11. Log and track new hardware purchases.
12. Keep current with third party systems, vendors, and their relationship to company processes.
13. Unblock USB devices and websites as appropriate.
14. Create and manage shared calendars.
15. Provide physical access tokens as appropriate and maintain inventory.
16. Work collaboratively to develop solutions to issues that have not been experienced before and document them for future reference in appropriate tool.
17. Perform other duties as assigned.
 
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