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Service Desk Associate Jobs in Stevens Point, WI

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI

$13.50 - $16.75/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI · On-site

$13.50 - $16.75/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI · On-site

$13.50 - $16.75/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI · On-site

$13.50 - $16.75/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI

$13.50 - $16.75/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI · On-site

$13.50 - $16.75/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Distributes cashier tills and partners with cashiers throughout the day to ensure associate and ...

Sentryinsurance

Front Desk Attendant

Stevens Point, WI

$12.50 - $16.25/hr

In this role, you will provide exceptional service to all guests by assisting them in a friendly ... Associate discounted shift meals and golf rates About SentryWorld SentryWorld is the hospitality ...

New

Sentry

Front Desk Attendant

Stevens Point, WI · On-site

$12.50 - $16.25/hr

In this role, you will provide exceptional service to all guests by assisting them in a friendly ... Associate discounted shift meals and golf rates About SentryWorld SentryWorld is the hospitality ...

New

Home Depot

Cashier

Wisconsin Rapids, WI · On-site

$12 - $16.25/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Wisconsin Rapids, WI · On-site

$12 - $16.25/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Sentry

Fitness Attendant

Stevens Point, WI · On-site

$13.25 - $15.50/hr

Provides customer service support at the Wellness Center front desk by greeting members and ... Meal Subsidy available for associates who report to an office Who You'll Contact Esbeidy Guevara ...

Sentryinsurance

Fitness Attendant

Stevens Point, WI · On-site

$13.25 - $15.50/hr

Provides customer service support at the Wellness Center front desk by greeting members and ... Meal Subsidy available for associates who report to an office Who You'll Contact Esbeidy Guevara ...

All JobsService Desk Associate JobsService Desk Associate Jobs in Stevens Point, WI

Service Desk Associate information

See Stevens Point, WI salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service desk associate in Stevens Point, WI is $19.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.12 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What job categories do people searching Service Desk Associate jobs in Stevens Point, WI look for? The top searched job categories for Service Desk Associate jobs in Stevens Point, WI are:
What cities near Stevens Point, WI are hiring for Service Desk Associate jobs? Cities near Stevens Point, WI with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Stevens Point, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,943 per year, or $19.7 per hour.

Guest Service Desk Clerk

Festival Foods

Stevens Point, WI

$13.50 - $16.75/hr

Part-time

Posted 14 days ago

Festival Foods rating

6.3

Company rating: 6.3 out of 10

Based on 280 frontline employees who took The Breakroom Quiz

45th of 122 rated grocery stores

Job description

Stevens Point
Part-Time


ABOUT FESTIVAL FOODS:
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. Youll see it in everything from our daily interactions to how we treat our guests even in our extensive associate benefits and programs.

Join our Festival Foods team as a Guest Services Clerk! 

Job Title: Guest Service Desk Clerk 

Reports to: Guest Services Manager 


What You’ll Do:  

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: 

  • Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner—whether in-person, by phone, or electronically. 
  • Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales. 
  • Support Guest Needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources. 
  • Quality Standards: Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm. 
  • Money Handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.  
  • Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. 
  • Collaborate with the Team: Perform other duties as assigned. 

What We’re Looking For:  

To succeed as a Festival Foods Guest Services Clerk, you should have: 

  • Availability: Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.  
  • Customer Focus: A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills. 
  • Attention to Detail: The ability to process information accurately through the register system, and a good sense of prioritizing multiple tasks. 
  • Communication Skills: Ability to communicate effectively with both guests and associates. 
  • Technical Skills: Operate all necessary equipment and excel in an environment with a wide range of goods and services. 
  • Teamwork: Strong communication and collaboration skills, with an interest in supporting your team’s success. 

Physical Demands and Work Environment: 

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   

  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.  Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment 
  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above  
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed 

What Festival Foods employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Festival Foods logo

About Festival Foods

Sourced by ZipRecruiter

Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

De Pere, WI, US

Year founded

1946

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