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Service Desk Associate Jobs in Rhode Island (NOW HIRING)

Dental365

Front Desk Coordinator

Warren, RI · On-site

$25 - $27/hr

Warren Dental Associates 634 Main Street, Warren, Rhode Island 02885 Hiring Schedule: * Monday: 8 ... Heavily discounted services for you and your immediate family. * Extra Perks and Fringe Benefits:

Dental365

Front Desk Coordinator

Warren, RI · On-site

$25 - $27/hr

Warren Dental Associates 634 Main Street, Warren, Rhode Island 02885 HIRING SCHEDULE: * Monday: 8 ... Heavily discounted services for you and your immediate family. * Extra Perks and Fringe Benefits:

Dental365

Front Desk Coordinator

Warren, RI

$25 - $27/hr

Warren Dental Associates 634 Main Street, Warren, Rhode Island 02885 HIRING SCHEDULE: * Monday: 8 ... Heavily discounted services for you and your immediate family. * Extra Perks and Fringe Benefits:

Dental365

Front Desk Coordinator

Warren, RI · On-site

$25 - $27/hr

Warren Dental Associates 634 Main Street, Warren, Rhode Island 02885 HIRING SCHEDULE: * Monday: 8 ... Heavily discounted services for you and your immediate family. * Extra Perks and Fringe Benefits:

Dental365

Front Desk Coordinator

Warren, RI

$25 - $27/hr

Warren Dental Associates 634 Main Street, Warren, Rhode Island 02885 HIRING SCHEDULE: * Monday: 8 ... Heavily discounted services for you and your immediate family. * Extra Perks and Fringe Benefits:

Omni Hotels

Front Office - Desk Agent

Providence, RI · On-site

$14.50 - $18.25/hr

Our culture provides an atmosphere that allows our associates to learn and grow in their ... Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist ...

School of Rock

Customer Care Associate

Bristol, RI · On-site

$15.25 - $21/hr

The Customer Care Associate is the welcoming face of our swim school, providing exceptional service, supporting lead conversion and retention, and ensuring smooth front desk operations. This role is ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Rhode Island

Service Desk Associate information

See Rhode Island salary details

$8

$19

$37

How much do service desk associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service desk associate in Rhode Island is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $23.32 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Rhode Island?

The most popular types of Service Desk jobs in Rhode Island are:

What are popular job titles related to Service Desk Associate jobs in Rhode Island?

For Service Desk Associate jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Rhode Island look for?

The top searched job categories for Service Desk Associate jobs in Rhode Island are:

What cities in Rhode Island are hiring for Service Desk Associate jobs?

Cities in Rhode Island with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,290 per year, or $19.9 per hour.

Welcome Center Front Desk Staff

Ocean Community YMCA

Westerly, RI • On-site

$16.25/hr

Other

Retirement

Posted 27 days ago

Job description

The Ocean Community YMCA now has part-time opportunities at the Welcome Center at the Westerly-Pawcatuck branch. Available hours include 5am-9am and 5pm-9pm daily.

This is a part-time, non-exempt position with an hourly rate of $16.25 per hour.

The Welcome Center Staff Member is the first point of contact for members and guests, helping to create a welcoming, inclusive, and supportive environment that reflects the YMCA’s core values of caring, honesty, respect, and responsibility. This role ensures excellent customer service, handles membership-related tasks, and supports safe and smooth daily operations.

**** Key Responsibilities:

  • Greet members and guests with warmth and professionalism
  • Assist with membership inquiries, registrations, and check-ins
  • Answer phone calls and provide accurate information about YMCA programs and services
  • Handle cash and credit card transactions
  • Maintain a clean and organized Welcome Center area
  • Enforce YMCA policies in a respectful and consistent manner
  • Respond to member concerns or incidents, escalating issues when necessary
  • Support program and facility staff by communicating member needs and scheduling updates

Qualifications:

  • Strong communication and interpersonal skills
  • Previous customer service experience preferred
  • Ability to multitask in a fast-paced environment
  • Basic computer proficiency (Microsoft Office and membership software experience is a plus)
  • Reliable and punctual with strong attention to detail
  • Current CPR certification or willing to obtain (YMCA will train)

Benefits:

  • Free individual YMCA membership with access to facilities and programs
  • Access to the retirement plan upon hire
  • Opportunities for growth and career development within the YMCA
  • Supportive and inclusive team environment
  • Paid training and CPR/First Aid certification, if needed

Interested? Apply online today!

EOE

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