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Service Desk Associate Jobs in Rhode Island (NOW HIRING)

Buffalo Lodging Associates

Hotel Front Desk Agent

Lincoln, RI · On-site

$13 - $16.50/hr

... Associates. The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: * Greeting guests, complete the check- in/ check-out procedure ...

Vatn Systems

IT Support Specialist

Bristol, RI · On-site

Key Responsibilities Service Desk & Ticketing * Serve as first point of contact for all IT tickets ... Associate's degree in IT or related field, or equivalent hands-on experience * Prior experience in ...

Vatn Systems

IT Support Specialist

Bristol, RI

Key Responsibilities Service Desk & Ticketing * Serve as first point of contact for all IT tickets ... Associate's degree in IT or related field, or equivalent hands-on experience * Prior experience in ...

School of Rock

Customer Care Associate

Bristol, RI · On-site

The Customer Care Associate is the welcoming face of our swim school, providing exceptional service, supporting lead conversion and retention, and ensuring smooth front desk operations. This role is ...

Omni Hotels

Front Office - Desk Agent

Providence, RI · On-site

$14.50 - $18.25/hr

Our culture provides an atmosphere that allows our associates to learn and grow in their ... Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Rhode Island

Service Desk Associate information

See Rhode Island salary details

$8

$19

$37

How much do service desk associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for service desk associate in Rhode Island is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $23.32 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Rhode Island?

The most popular types of Service Desk jobs in Rhode Island are:

What are popular job titles related to Service Desk Associate jobs in Rhode Island?

For Service Desk Associate jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Rhode Island look for?

The top searched job categories for Service Desk Associate jobs in Rhode Island are:

What cities in Rhode Island are hiring for Service Desk Associate jobs?

Cities in Rhode Island with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,290 per year, or $19.9 per hour.

Hotel Front Desk Agent

Lincoln, RI • On-site

Buffalo Lodging Associates
Hospitality Services • 1 - 5K employees
Learn more about Buffalo Lodging Associatesexternal

$13 - $16.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Courtyard® By Marriott -Providence Lincoln Guest Service Representative

We are currently looking for a Full-Time Guest Service Representative to join our Front Desk team! The Courtyard® by Marriott -Providence Lincoln is situated minutes from Twin River Casino, Bryant University and Kirkbrae Country Club, and is only 9 miles from everything Downtown Providence has to offer. With 129 beautifully appointed guest rooms, we also have our onsite Bistro Restaurant & Bar which provides healthy breakfast, Starbucks® products and evening dining with a full bar. The Courtyard by Marriott is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

  • Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
  • Handles cash, credit card information and goods at the property
  • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
  • Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

This is a Full-Time position. Hours for the position are: Friday and Saturday, 11PM -7AM (Shift differential bonus!) and Wednesday and Thursday, 3PM-11PM.

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

  • Paid Weekly (Every Friday!)
  • Medical, Dental & Vision Insurance
  • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
  • Paid Vacation and Sick Time
  • Paid Holidays
  • Tuition Reimbursement
  • Flexible Spending Account
  • Company Paid Life Insurance
  • Company Paid Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Employee Assistance Program
  • Hotel Discounts – for You, Your Friends and Family
  • Wellness Programs
  • Monthly Employee Appreciation Activities & Events
  • Learning and Development Opportunities
  • Employee Referral Program

High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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