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Service Desk Associate Jobs in Delaware (NOW HIRING)

Altitude Trampoline Park

Front Desk

Wilmington, DE

$13.50 - $17.50/hr

Front Desk: As a member of Altitude's front desk team you will be responsible for creating a ... Provide outstanding customer service during guest check-in * Experience operating a POS and cash ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.50 - $21.50/hr

... service excellence, developing associates, and keeping operations running smoothly in a fast-paced ... As Front Desk Supervisor, you will play a key role in creating memorable guest experiences while ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.75 - $21.50/hr

... service excellence, developing associates, and keeping operations running smoothly in a fast-paced ... As Front Desk Supervisor, you will play a key role in creating memorable guest experiences while ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.50 - $21.50/hr

... service excellence, developing associates, and keeping operations running smoothly in a fast-paced ... As Front Desk Supervisor, you will play a key role in creating memorable guest experiences while ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE

$16.50 - $21.50/hr

... service excellence, developing associates, and keeping operations running smoothly in a fast-paced ... As Front Desk Supervisor, you will play a key role in creating memorable guest experiences while ...

Atlantic Sands

Front Desk Manager

Rehoboth Beach, DE · On-site

$16.50 - $21.25/hr

This position is responsible for overseeing guest services, managing front desk staff, and ... High school diploma or equivalent; associate or bachelor's degree in Hospitality Management or ...

Redners Markets

Office Clerk

Dover, DE · On-site

$15.50 - $20/hr

Customer Service/Service Desk DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA ... front-end associates who fail to abide by company policies and procedures. 5) Delegate ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Milford, DE

$15.75 - $20.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Milford, DE · On-site

$15.75 - $20.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

Redners Markets

Office Clerk

Dover, DE · On-site

$15.50 - $20/hr

Customer Service/Service Desk DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA ... front-end associates who fail to abide by company policies and procedures. 5) Delegate ...

Stonebridge Companies

Front Desk Agent

Rehoboth Beach, DE · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operate the front desk according to standard operating procedures and with exceptional guest ... Associate demonstrates excellent CUSTOMER SERVICE SKILLS * Responds to requests for service and ...

Stonebridge Companies

Front Desk Agent

Rehoboth Beach, DE · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operate the front desk according to standard operating procedures and with exceptional guest ... Associate demonstrates excellent CUSTOMER SERVICE SKILLS * Responds to requests for service and ...

Redner's

Office Clerk

Dover, DE · On-site

$15.50 - $20/hr

Customer Service/Service Desk DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA ... front-end associates who fail to abide by company policies and procedures. 5) Delegate ...

Redner's

Office Clerk

Dover, DE · On-site

$15.50 - $20/hr

Customer Service/Service Desk DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA ... front-end associates who fail to abide by company policies and procedures. 5) Delegate ...

Benchmark

$12.75 - $16/hr

... services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines ... We are committed to creating an environment where associates are respected, supported, and ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Delaware

Service Desk Associate information

See Delaware salary details

$8

$20

$38

How much do service desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service desk associate in Delaware is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Delaware?

The most popular types of Service Desk jobs in Delaware are:

What are popular job titles related to Service Desk Associate jobs in Delaware?

For Service Desk Associate jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Delaware look for?

The top searched job categories for Service Desk Associate jobs in Delaware are:

What cities in Delaware are hiring for Service Desk Associate jobs?

Cities in Delaware with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,198 per year, or $20.3 per hour.

IT Dept - Service Support Specialist I

Phillips and Cohen Associates Ltd

Wilmington, DE • On-site

$22/hr

Full-time

Re-posted 18 days ago

Job description

Role Summary
The Service Support Specialist I is responsible for providing functional Tier 2 support, managing the lifecycle of incidents and service requests, and performing effective hardware and software troubleshooting.
Key Responsibilities
  • Service Desk: Manage the incident and service request queues, ensuring adherence to Service Level Agreements (SLAs). Handle complex service requests, including advanced user provisioning and resource access modifications.
  • Incident Resolution: Resolve Tier 2 incidents involving network access (VPN/Wi-Fi), complex software installations/troubleshooting, and access to key enterprise applications.
  • Computer Break/Fix: Deliver timely and effective technical support for software malfunctions and complex hardware issues (e.g., driver conflicts, hard drive diagnostics, operating system re-imaging).
  • Monitoring & First Line of Support: Proactively monitor critical application logs and system performance metrics. Act as the initial point of contact for service alerts across networking, server, and platform teams, providing accurate triage before escalation.
  • Continuous Improvement: Identify patterns in recurring incidents and actively contribute to the Problem Management process by documenting trends for analysis.

Knowledge, Skills, and Abilities (KSAs)
  • Knowledge: Solid understanding of Active Directory/Entra ID, TCP/IP fundamentals, and troubleshooting corporate applications (e.g., ERP, CRM).
  • Skills: Proficient in using ITSM tools and remote diagnostic utilities. Strong ability to prioritize conflicting demands and manage ticket workflow effectively.
  • Training/Certifications: CompTIA A+ hardware or software, or ITIL Foundation training or certification, or
    • Microsoft Certified: Modern Desktop Administrator Associate or equivalent is highly desired.

Work Schedule & Location
  • Schedule: Monday through Thursday, 12:00 PM - 9:00 PM; Friday, 9:00 AM - 6:00 PM.
  • Work Location: This is a 100% in-office position. Employees are expected to work on-site five days per week.

Experience
  • 1-2 year of IT Service Desk and/or IT support experience in a corporate or enterprise environment preferred.
  • Experience supporting Windows desktops, enterprise, applications, and ITSM ticketing systems is preferred.

Education:
  • High School Diploma or GED required.
  • Associate's degree in information technology or a related field preferred.

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