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Service Desk Associate Jobs in Delaware (NOW HIRING)

Altitude Trampoline Park

Front Desk

Wilmington, DE

$13.50 - $17.50/hr

Front Desk: As a member of Altitude's front desk team you will be responsible for creating a ... Provide outstanding customer service during guest check-in * Experience operating a POS and cash ...

Chase

Party Reference Data - Associate I

Newark, DE · On-site

Party Reference Data Associate Party Reference Data - Operations (PRD-Ops) is a JPMorgan & Chase ... Own CDM-related inquiries supporting the helpdesk/service desk initiative (intake, triage, updates ...

Transitions Group

Coordination Engineer

Wilmington, DE · On-site

Qualifications * 1+ years of experience in a Help Desk, Service Desk, IT Support, Dispatch, Service ... Associate degree in Information Technology, Computer Science, or a related field, or equivalent ...

Atlantic Sands

Front Desk Manager

Rehoboth Beach, DE · On-site

$16.50 - $21.25/hr

This position is responsible for overseeing guest services, managing front desk staff, and ... High school diploma or equivalent; associate or bachelor's degree in Hospitality Management or ...

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Service Desk Associate information

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How much do service desk associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for service desk associate in Delaware is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Delaware?

The most popular types of Service Desk jobs in Delaware are:

What are popular job titles related to Service Desk Associate jobs in Delaware?

For Service Desk Associate jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Delaware look for?

The top searched job categories for Service Desk Associate jobs in Delaware are:

What cities in Delaware are hiring for Service Desk Associate jobs?

Cities in Delaware with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,198 per year, or $20.3 per hour.

Front Desk Associate - Hampton Inn & Suites Wilmington Christiana

Newark, DE • On-site

TBC Hotels
See more jobs at TBC Hotelsexternal

$13.75 - $17.75/hr

Full-time

Posted 4 days ago

Job description

At the Hampton Inn & Suites Wilmington Christiana, we're looking for a friendly, dependable, and guest-focused Front Desk Associate who enjoys meeting new people and helping create a great experience from the moment our guests walk through the door.
As a Front Desk Associate, you'll be one of the first faces our guests see and a go-to person throughout their stay. You'll welcome and check in guests, manage reservations and payments, answer questions, help solve problems, and work closely with other hotel departments to make sure our guests feel taken care of.
We're looking for someone who is positive, approachable, organized, and comfortable thinking on their feet. Hotel experience is always a plus, but what matters most is a genuine desire to help people, a willingness to learn, and the ability to stay calm and friendly even when things get busy.
Requirements
What You'll Do
  • Welcome guests and provide a friendly and efficient check-in and check-out experience
  • Manage reservations, modifications, cancellations, and guest information
  • Process payments and handle cash and credit card transactions accurately
  • Answer questions about the hotel, amenities, policies, and local area
  • Respond to guest requests and help resolve concerns professionally and promptly
  • Communicate with Housekeeping, Maintenance, and other departments to help keep hotel operations running smoothly
  • Assist guests with luggage, transportation, packages, messages, and other needs
  • Help manage room availability and communicate room status with Housekeeping
  • Prepare and assist with daily occupancy and revenue reports
  • Balance and reconcile your cash drawer according to hotel procedures
  • Promote hotel amenities, services, and available upgrades
  • Follow hotel safety and security procedures
  • Jump in and help the team wherever needed to create a seamless guest experience
What We're Looking For
We're looking for someone who brings great energy, good judgment, and a hospitality mindset to every shift.
Our ideal candidate is someone who:
  • Genuinely enjoys working with and helping people
  • Is friendly, professional, and approachable
  • Is dependable and punctual
  • Communicates well with guests and coworkers
  • Can multitask and stay organized in a fast-paced environment
  • Handles challenges and guest concerns with patience and composure
  • Is comfortable using computers and learning hotel systems
  • Works well independently and as part of a team
  • Is flexible to work a variety of shifts, including weekends and holidays based on hotel needs
  • Has previous hotel, front desk, or customer service experience preferred, but not required for the right candidate

This position requires the ability to stand for extended periods, move throughout the front desk and lobby areas, use computers and other office equipment throughout the shift, and occasionally lift or carry items up to 30 pounds.
Why Join Us?
You'll be joining more than just the team at the Hampton Inn & Suites Wilmington Christiana , you'll be part of TBC Hotels, a hospitality company with more than 40 years of experience built around great people, strong relationships, and memorable hotels.
We believe great hotels start with great people. We value relationships, integrity, hospitality, entrepreneurial grit, and building a lasting impact. We want team members who take ownership, support one another, and understand that every role contributes to the guest experience.
If you're someone who works hard, notices the details, takes pride in a job well done, and wants to be part of a team where your work truly matters, we'd love to meet you.
Great Relationships. Great Hotels.
Apply today and join the team!

Apply