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Service Desk Associate Jobs in California (NOW HIRING)

OTO Development

Front Desk Associate

Mountain View, CA · On-site

$22/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

OTO Development

Front Desk Associate

Belmont, CA · On-site

$21/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

Valley Fitness - Modesto

Front Desk Associate

Modesto, CA · On-site

$16/hr

... Front Desk Associate to join our team. In this role, you'll be the first point of contact for ... If you have excellent customer service skills and enjoy creating a positive experience for others ...

OTO Development

Front Desk Associate

Palo Alto, CA · On-site

$16.50 - $21.25/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

OTO Development

Front Desk Associate

Burbank, CA · On-site

$15 - $19.25/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

Hilton Worldwide Holdings

Front Desk Associate

Burbank, CA · On-site

$15 - $19.25/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

New

OTO Development

Front Desk Associate

Belmont, CA · On-site

$21/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

Gold's Gym

Front Desk Associate

Monterey, CA · On-site

$17/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Excellent customer service skills * Ability to communicate effectively with both staff and members

OTO Development

Front Desk Associate

San Diego, CA · On-site

$15 - $19.25/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

Hilton Garden Inn Palo Alto

Front Desk Associate

Palo Alto, CA · On-site

$16.50 - $21.25/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

garten

Solutions Desk Associate

Burlingame, CA · On-site

$21 - $28.25/hr

Description Solutions Desk Associate Reporting to the Manager, the Solutions Desk Associate will ... Solutions Desk is primarily a national, premium customer service organization. It is a help desk, a ...

Courtyard Redwood City

Front Desk Associate

Redwood City, CA · On-site

$17.25 - $22/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

OTO Development

Front Desk Associate

Sunnyvale, CA · On-site

$21/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

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Service Desk Associate information

See California salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service desk associate in California is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $23.51 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in California? The most popular types of Service Desk jobs in California are:
What are popular job titles related to Service Desk Associate jobs in California? For Service Desk Associate jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in California look for? The top searched job categories for Service Desk Associate jobs in California are:
What cities in California are hiring for Service Desk Associate jobs? Cities in California with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,610 per year, or $20 per hour.

Front Desk Associate

OTO Development

Mountain View, CA • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

OTO Development rating

8.0

Company rating: 8.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Hourly Rate $22.00


We are pleased to announce a wonderful opportunity for a Front Desk Associate.


What will you be doing most days?

  • Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
  • Work proficiently on the hotel's electronic reservation system, as well as, other computer programs to ensure a seamless workflow
  • Handle all financial matters - including credit card and cash transactions - securely, accurately, and with the utmost integrity
  • Anticipate guests' needs and go out of your way to maximize the guest experience
  • Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests


What are the requirements for this position?

  • You love working with people and will go above and beyond for each guests' needs
  • You work well with others and enjoying working and being part of a team
  • You have excellent oral, written, and interpersonal communication skills
  • You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.


Travel Requirements

This position would require little to no travel outside the property and surrounding area.


This property is managed by OTO Development.


About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.


OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.


Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.


Position: Front Desk Associate  

Department: Property 

Hourly

Position Reports to: General Manager


Revised 5/8/26

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