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Service Desk Analyst Jobs in Alabama (NOW HIRING)

PingWind

Service Desk Lead

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze service-desk activity and identify recurring issues, operational bottlenecks, support trends, training needs, and opportunities to improve first-contact resolution and customer satisfaction.

PingWind

Service Desk Lead

Huntsville, AL

Analyze service-desk activity and identify recurring issues, operational bottlenecks, support trends, training needs, and opportunities to improve first-contact resolution and customer satisfaction.

ClearanceJobs

Service Desk Lead Jobs

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze service-desk activity and identify recurring issues, operational bottlenecks, support trends, training needs, and opportunities to improve first-contact resolution and customer satisfaction.

New

defi AUTO LLC

Client Support Desk Analyst

Montgomery, AL · On-site

$60K - $75K/yr

The Client Service Desk is the hub of the organization as we interact with multiple departments and ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...

Zolon Tech

Service Desk Support

Huntsville, AL · On-site

$19 - $25.75/hr

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and ...

Owens & Minor

Sr. Pricing & Deal Desk Analyst

Montgomery, AL · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Owens & Minoris a global healthcare solutions company providing essential products, services and ... The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team ...

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All JobsService Desk Analyst JobsService Desk Analyst Jobs in Alabama

Service Desk Analyst information

See Alabama salary details

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How much do service desk analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service desk analyst in Alabama is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.42 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
More about Service Desk Analyst jobs

What are the most commonly searched types of Service Desk Analyst jobs in Alabama?

The most popular types of Service Desk Analyst jobs in Alabama are:

What are popular job titles related to Service Desk Analyst jobs in Alabama?

For Service Desk Analyst jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst jobs in Alabama look for?

The top searched job categories for Service Desk Analyst jobs in Alabama are:

What cities in Alabama are hiring for Service Desk Analyst jobs?

Cities in Alabama with the most Service Desk Analyst job openings:

Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Alabama as of August 2026, with employment types broken down into 56% Full Time, and 44% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,415 per year, or $21.8 per hour.

Service Desk Lead

PingWind

Huntsville, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Location: Huntsville, AL
Required Clearance: SECRET 
Required Education: Bachelor's degree in information technology, computer science, information systems, or a related field; equivalent relevant experience may be considered.
Required Experience: Senior IT support or service-desk experience leading customer-facing technical support operations, ticket management, escalation, SLA performance, troubleshooting, and support metrics in an enterprise environment.

Position Description

PingWind is seeking a Service Desk Lead to direct responsive, customer-focused system support for PAE Fires users. The Service Desk Lead will oversee intake, triage, routing, troubleshooting, escalation, resolution, follow-up, and performance reporting to minimize user downtime, meet service-level expectations, and continuously improve the support experience.

Primary Responsibilities

Typical Responsibilities/Tasks:
   Lead embedded OCIO service-desk and user-support operations and ensure timely, effective, and professional responses to customer inquiries and technical support needs.
   Manage support requests received by telephone, email, and the Government-provided automated service desk system, including intake, logging, categorization, prioritization, routing, escalation, resolution, and follow-up.
   Direct diagnosis and troubleshooting of computer hardware and software issues and ensure customers receive clear step-by-step guidance and accurate technical assistance.
   Ensure support personnel maintain current proficiency with Government hardware, software, systems, and emerging technologies needed to resolve routine and complex user issues.
   Establish effective escalation and coordination practices with server, network, cybersecurity, application-development, asset-management, and other technical teams to restore service quickly.
   Monitor adherence to established service-level agreements and performance standards and take corrective action when response or resolution performance trends below expectations.
   Analyze service-desk activity and identify recurring issues, operational bottlenecks, support trends, training needs, and opportunities to improve first-contact resolution and customer satisfaction.
   Generate detailed performance reports covering call/ticket volumes, issue types, resolution times, trends, and other relevant support metrics in accordance with applicable reporting requirements.
   Provide technical leadership, workload management, coaching, and quality oversight for service-desk personnel while maintaining a professional customer-service culture.

Required Qualifications

   Demonstrated experience leading an enterprise service desk, help desk, or deskside/user-support operation with formal ticketing and escalation processes.
   Strong troubleshooting knowledge across end-user hardware, Windows-based computing environments, common enterprise applications, accounts/access, peripherals, and connectivity issues.
   Experience managing SLAs, response/resolution targets, ticket backlogs, priority/escalation practices, support metrics, and trend reporting.
   Ability to translate technical information into clear, professional guidance for end users and to coordinate complex incidents with specialized technical teams.
   Experience using automated service-management/ticketing systems and producing operational reports for leadership review.
   Strong team leadership, customer-service, communication, coaching, and workload-management skills.
   Ability to support mission-driven operational hours and after-hours/on-call requirements when authorized and required by specific tasks.
   SECRET security clearance.

Desired Qualifications

   ITIL Foundation/Managing Professional, HDI, or comparable service-management certification.
   Experience leading service desk operations in an Army/DoD or other Federal Government environment.
   Experience with endpoint management, remote support, knowledge management, and service analytics/reporting tools.
   DoD 8140-aligned cybersecurity qualification where required by assigned cyberspace work.

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.
www.PingWind.com

Our benefits include:

      Eleven Federal Holidays
      Paid Time Off accrued each pay period
      Parental Leave
      Three medical plan choices with generous employer contribution
      Dental and Vision Insurance
      Company paid Short-Term and Long-Term Disability
      Company paid Life and AD&D Insurance
      401k with competitive matching and vesting schedule 
      Continuing education assistance
      Short Term / Long Term Disability & Life Insurance
      Medical, Dependent Care and Commuter Flexible Spending Accounts
      Employee Assistance Program 
      Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
      529 College Savings Plan
      Legal Insurance 
      Pet Insurance

Salary Range

$97k-$135K

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.

Veterans are encouraged to apply

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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