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Associate Service Desk Analyst Jobs in Alabama (NOW HIRING)

Astrion

Enterprise Service Desk Analyst

Huntsville, AL

$40K - $55K/yr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Service Desk Analyst or IT support role * Current relevant IT Industry certification(s) that meet ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Service Desk Analyst or IT support role * Current relevant IT Industry certification(s) that meet ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

PS Logistics

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Associates or bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk-side support. * CompTIA ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

RxBenefits, Inc.

Service Desk Analyst I

Birmingham, AL · On-site

$23 - $27.02/hr

... service. * Provide technical support for hardware/software. * Provide support for end users on internally used applications. * Provide remote telephone support. * Use help desk software to document ...

Dexian

Help Desk/Service Desk 3

Birmingham, AL · On-site

$18.75 - $25.25/hr

Birmingham Alabama 35203 Duration : 3+ Years Job Summary The Technology Service Desk Analyst serves as the primary point of contact for IT support, providing technical assistance and exceptional ...

Summit 7 Systems

Tier 2 Service Desk Analyst

AL · On-site +1

$50K - $60K/yr

Associate or bachelor's degree in computer science or MIS from a reputable institute OR at least one (1) year of IT or related experience. Special preference for service desk/desk side support.

The E Group

Be Seen First

IT Helpdesk Technician

Birmingham, AL · On-site

$23 - $29.50/hr

The Technology Service Desk analyst position is responsible for providing the frontline, single point of contact for business partners requiring assistance from the Technology Organization (TO) for ...

TEKsystems

Helpdesk Support Analyst

Birmingham, AL

$20 - $25/hr

Description The Service Desk analyst position is responsible for providing the frontline, single point of contact for business partners requiring assistance from the Organization for issue resolution ...

TEKsystems

Helpdesk Support Analyst

Birmingham, AL

$20 - $25/hr

Description The Service Desk analyst position is responsible for providing the frontline, single point of contact for business partners requiring assistance from the Organization for issue resolution ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Alabama

Associate Service Desk Analyst information

See Alabama salary details

$13

$21

$32

How much do associate service desk analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for associate service desk analyst in Alabama is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.42 per hour, depending on experience, location, and employer.

What is the highest salary for a service desk?

The highest salary for an Associate Service Desk Analyst can reach around $60,000 to $70,000 annually, depending on experience, certifications, and location. Senior or specialized roles in IT support may offer higher compensation, especially with advanced skills or in high-demand areas.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity and threat detection.

What is the average salary for a service desk analyst?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or ITIL can earn higher salaries.

What does a service desk analyst do?

A service desk analyst provides technical support to end-users by troubleshooting hardware, software, and network issues. They document incidents, resolve common problems, and escalate complex issues to specialized teams, often using ticketing systems and remote tools. Strong communication skills and knowledge of IT environments are essential for this role.
What are the most commonly searched types of Service Desk Analyst jobs in Alabama? The most popular types of Service Desk Analyst jobs in Alabama are:
What are popular job titles related to Associate Service Desk Analyst jobs in Alabama? For Associate Service Desk Analyst jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Alabama look for? The top searched job categories for Associate Service Desk Analyst jobs in Alabama are:
What cities in Alabama are hiring for Associate Service Desk Analyst jobs? Cities in Alabama with the most Associate Service Desk Analyst job openings:
Associate Service Desk Analyst jobs near you

Enterprise Service Desk Analyst

Astrion

Huntsville, AL

$40K - $55K/yr

Full-time

Posted 18 days ago

Job description

Overview

Enterprise Service Desk Analyst

LOCATION: Huntsville, AL (ONSITE)

JOB STATUS: Full-time

CLEARANCE: Active Secret Clearance Required

CERTIFICATION: CompTIA Security+ or equivalent 8140-compliant certification

TRAVEL: Less than 25%

Astrion has an exciting opportunity for an Enterprise Service Desk Analyst to support enterprise IT operations and end-user support services at our Huntsville, AL location. This onsite position requires a technically skilled and customer-focused professional capable of contributing to daily service desk activities and supporting enterprise infrastructure, cybersecurity, and end-user computing operations.

REQUIRED QUALIFICATIONS / SKILLS

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field with 2+ years of relevant IT experience OR Associate degree with 5+ years of related experience
  • Minimum of 2 years of experience in a Service Desk Analyst or IT support role
  • Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+preferred)
  • Strong understanding of Windows 11 environments, Microsoft Office 365, Azure Gov, and enterprise IT support operations
  • Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID
  • Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications
  • Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment
  • Excellent customer service, communication, and leadership skills
  • Ability to work collaboratively with infrastructure, cybersecurity, and compliance teams
  • Strong organizational skills with the ability to manage multiple priorities and escalations
  • Active Secret security clearance required

KEY RESPONSIBILITIES:

  • Contribute to daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
  • Provide technical support for hardware, software, mobile devices, and enterprise applications
  • Manage and prioritize Help Desk tickets while maintaining excellent customer service standards
  • Support workstation setup and provisioning including operating system installation, updates, and Azure enrollment
  • Configure, maintain, and troubleshoot company laptop/desktop systems and related IT peripherals
  • Support user account administration including password resets, MFA enrollment, and Office 365 account management
  • Assist users with VPN connectivity, remote access, and enterprise collaboration tools
  • Provide onboarding support for new employees including workstation setup and initial credential distribution
  • Troubleshoot hardware, software, printer, and connectivity issues
  • Support enterprise asset management and configuration management processes
  • Coordinate with Cyber Operations teams to assist with malware remediation, endpoint investigations, and cybersecurity incident response activities
  • Collaborate with the Enterprise IT Service team to communicate end-user requirements and support infrastructure upgrades
  • Assist Cybersecurity Compliance teams with audits, evidence collection, and policy compliance activities
  • Document technical procedures, troubleshooting steps, and recurring support solutions
  • Position requires Monday through Friday onsite support at the Huntsville, AL office
  • Desired: Experience with ManageEngine ServiceDesk Plus/Pro and BeyondTrust Remote Support
  • Desired: Experience supporting hybrid cloud environments including Microsoft Azure or AWS
  • Desired: Background in Windows Server and Linux (RHEL preferred) administration
  • Desired: Experience with enterprise network administration and troubleshooting
  • Desired: Experience with IT asset management and configuration management processes
  • Desired: Prior experience supporting cybersecurity compliance audits and documentation collection

Work Environment:

  • Onsite role located in Huntsville, AL
  • Fast-paced enterprise IT environment supporting internal users and mission operations
  • Collaborative team environment with interaction across cybersecurity, infrastructure, and compliance teams
  • Opportunities to support enterprise modernization and continuous improvement initiatives