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Associate Service Desk Analyst Jobs in Alabama (NOW HIRING)

Koniag, Inc.

Service Desk Support Specialist

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate's degree in information technology, Computer Science, or related field; or equivalent combination of education and experience * 1+ years of experience in IT service desk or technical ...

kgs

Service Desk Support Specialist

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate's degree in information technology, Computer Science, or related field; or equivalent combination of education and experience * 1+ years of experience in IT service desk or technical ...

kgs

Service Desk Support Specialist

Huntsville, AL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate's degree in information technology, Computer Science, or related field; or equivalent combination of education and experience * 1+ years of experience in IT service desk or technical ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$19.75 - $26.75/hr

The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo ... Strong analytical and problem-solving skills. Desired Skills/Experience: * Associate degree ...

Carrington

Mortgage Wire Desk, II Analyst

Montgomery, AL · On-site

$24 - $33.65/hr

  • Medical

  • Retirement

Liaison with external service providers and financial institutions to resolve research requests and ... Carrington Associates. For more information about Carrington Charitable Foundation, and the ...

Focus

HelpDesk Analyst

Madison, AL · On-site

$15 - $15.35/hr

Job Summary: We are seeking a dedicated Level 1 Help Desk Technician to provide first-line ... Customer Service: Provide exceptional customer service by maintaining a professional demeanor ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Alabama

Associate Service Desk Analyst information

See Alabama salary details

$13

$21

$32

How much do associate service desk analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for associate service desk analyst in Alabama is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.42 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is an associate service desk analyst an entry level job?

Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.

What does an associate service desk analyst do?

An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.

What is the average salary for an associate service desk analyst in the US?

The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.

What are the most commonly searched types of Service Desk Analyst jobs in Alabama?

The most popular types of Service Desk Analyst jobs in Alabama are:

What are popular job titles related to Associate Service Desk Analyst jobs in Alabama?

For Associate Service Desk Analyst jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Associate Service Desk Analyst jobs in Alabama look for?

The top searched job categories for Associate Service Desk Analyst jobs in Alabama are:

What cities in Alabama are hiring for Associate Service Desk Analyst jobs?

Cities in Alabama with the most Associate Service Desk Analyst job openings:

Associate Service Desk Analyst jobs near you

Service Desk Support Specialist

Koniag, Inc.

Huntsville, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Service Desk Support specialist with a Secret security clearance to support KITS and our Army customer in Huntsville, Alabama. This position requires on-site presence in Huntsville, Alabama.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Service Desk Support specialist will operate within a state-of-the-art service desk environment, providing comprehensive technical assistance to AMC personnel across Classified, Unclassified, and DREN environments. This on-site role will provide mission-critical technical assistance for Army Materiel Command's (AMC) Global Information Technology Operations Center (GITOC), Unified Communications (UC), and mission IT systems. The ideal candidate will have experience of working in an ITIL framework environment and providing support across multiple network environments.
Principal responsibilities will include but are not limited to:
  • Provide first-level technical support for AMC's GITOC, UC, and mission IT systems
  • Use the AMC G-6 IT Service Management (ITSM) system to manage support tickets
  • Log, track, and resolve issues received through multiple channels (email, phone, tickets, in-person)
  • Categorize and prioritize incidents according to AMC G-6's priority matrix
  • Assist with scheduling and usage of UC-enabled conference and meeting rooms
  • Support UC event scheduling and provide remote assistance for first-call resolution
  • Adhere to established Service Level Agreements (SLAs) for issue resolution
  • Provide technical support to HQ AMC's "Top Six" leadership when assigned
  • Perform incident triage for AMC-managed applications and escalate as appropriate
  • Assist users with AMC-specific IT systems and provide guidance on optimal settings
  • Maintain accurate and detailed ticket information
  • Follow established UC, mission IT, and GITOC policies and processes
  • Contribute to knowledge documentation by documenting solutions to common problems
  • Apply troubleshooting methodologies to resolve technical issues efficiently
  • Communicate status updates to users throughout the resolution process
  • Escalate complex issues to appropriate technical teams when necessary

Education and Experience:
Required:
  • Associate's degree in information technology, Computer Science, or related field; or equivalent combination of education and experience
  • 1+ years of experience in IT service desk or technical support role
  • Experience with ITSM tools and ticket management systems
  • Familiarity with ITIL processes and frameworks

Required Skills and Competencies:
  • Understanding of ITIL V4 framework and service desk processes
  • Experience with incident, request, and problem management
  • Knowledge of service desk operations and best practices
  • Strong customer service orientation and communication skills
  • Ability to troubleshoot hardware and software issues
  • Experience documenting technical issues and resolutions
  • Familiarity with conferencing and collaboration technologies
  • Basic understanding of network environments (knowledge of classified environments preferred)
  • Ability to prioritize and manage multiple requests simultaneously
  • Experience meeting Service Level Agreements (SLAs)
  • Attention to detail and accurate record-keeping skills
  • Ability to communicate technical information to non-technical users
  • Problem-solving skills and critical thinking abilities
  • Knowledge of standard office productivity software
  • Willingness to work on-site in Huntsville (Redstone Arsenal), Alabama

Clearance Requirement:
  • Ability to obtain and maintain required security clearances

Desired Skills and Competencies:
  • ITIL V4 Foundation certification
  • CompTIA A+ certification
  • Experience working with Department of Defense or Army IT systems
  • Familiarity with Unified Communications platforms and technologies
  • Experience supporting VIP or executive-level users
  • Knowledge of AMC-specific IT systems and applications
  • Experience working in classified environments
  • Familiarity with remote support tools and techniques
  • Understanding of IT security best practices
  • Knowledge of conference room scheduling systems
  • Experience providing technical support in a military environment
  • Familiarity with common network connectivity issues and resolutions
  • Understanding of basic audio/visual system troubleshooting
  • Experience with account management and access provisioning
  • Basic knowledge of IT asset management practices

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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