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Service Desk Analyst Intern Jobs (NOW HIRING)

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Harris

Service Desk Analyst

East Meadow, NY · Hybrid

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst within our Global Managed Services team, you will be the first point of contact for our clients ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

P&S Transportation

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

Harriscomputer

Service Desk Analyst

East Meadow, NY · Hybrid

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst within our Global Managed Services team, you will be the first point of contact for our clients ...

PS Logistics

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

Altera Digital Health

Service Desk Analyst

East Meadow, NY · On-site

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst within our Global Managed Services team, you will be the first point of contact for our clients ...

Parasol Alliance

Service Desk Analyst

Fort Wayne, IN · On-site

$26.50/hr

Service Desk Analyst Reports to: Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our client's use of technology, enabling them to maximize ...

AtNetPlus

Service Desk Analyst

Stow, OH · On-site

$18.75 - $25.50/hr

The Service Desk Analyst will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues and ensuring ...

Parasol Alliance

Service Desk Analyst

Fort Wayne, IN · On-site

$26.50/hr

Service Desk Analyst Reports to: Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our client's use of technology, enabling them to maximize ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Company Description Let's Work Together Service Desk Analyst This position is based in Buffalo, NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our diverse ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location (City, State): Chicago, IL (Remote with preference for local candidates) Assignment Type: Long-Term ...

nfrastructure

Service Desk Analyst

Buffalo, NY

$19.75 - $27/hr

Company Description Let's Work Together Service Desk Analyst This position is based in Buffalo, NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our diverse ...

nfrastructure

Service Desk Analyst

Buffalo, NY

$19.75 - $27/hr

Company Description Let's Work Together Service Desk Analyst This position is based in Buffalo, NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our diverse ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Company Description Let's Work Together Service Desk Analyst This position is based in Buffalo, NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our diverse ...

Select For Hire

Sr. Service Desk Analyst

Richmond, VA

$20 - $27.50/hr

\n \n \n A leading Richmond based tech services organization is looking for a Sr . Service Desk Analyst to manage the delivery of technical issue resolution and infrastructure support within an ...

Braden Business Systems

Service Desk Analyst:

Fishers, IN

$19.25 - $26.25/hr

Voluntary Short amp; Long-Term Disability Coverage * 100% Employer-Funded Group Term Life Insurance Coverage Essential Functions of a Service Desk Analyst: Reasonable accommodations may be made to ...

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Service Desk Analyst Intern information

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How much do service desk analyst intern jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for service desk analyst intern in the United States is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Intern vs Service Desk Technician?

AspectService Desk Analyst InternService Desk Technician
CredentialsTypically pursuing or recently completed relevant certifications or degreesUsually holds certifications like CompTIA A+ or similar
Work EnvironmentInternship setting, often in training or learning phaseFull-time or part-time support role in IT helpdesk
Employer & IndustryEntry-level, often in IT service providers or corporate IT departmentsIT support teams across various industries
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding support technician responsibilities

The Service Desk Analyst Intern is an entry-level position focused on gaining experience in IT support, often as part of a training program. In contrast, the Service Desk Technician is a more experienced support role responsible for resolving user issues. Both roles require foundational IT knowledge and certifications, but the intern role emphasizes learning and development, while the technician role involves direct support responsibilities.

What cities are hiring for Service Desk Analyst Intern jobs? Cities with the most Service Desk Analyst Intern job openings:
What are the most commonly searched types of Service Desk Analyst jobs? The most popular types of Service Desk Analyst jobs are:
What states have the most Service Desk Analyst Intern jobs? States with the most job openings for Service Desk Analyst Intern jobs include:
Service Desk Analyst Intern jobs near you

Service Desk Analyst

Everwise Credit Union

South Bend, IN • On-site

$20 - $27.50/hr

Full-time

Posted 14 days ago

Job description

Job Description:
Position Summary:
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to departmental standard operating procedures. The incumbent will generate reports, conduct research, and provide recommendations for continuous improvement. Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence.
Primary Responsibilities and Duties:
  • Service Desk Request Management: Respond to incoming Service Desk requests through multiple channels-including phone, email, messages, ServiceNow, and in-person interactions-adhering to Service Level Expectations.
  • Ticket Documentation: Accurately document all requests and issues, research, and resolution activities within the Service Desk system to ensure up-to-date records and information.
  • Issue Resolution: Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users.
  • Configuration and Deployment: Configure, deploy, and troubleshoot computers and other IT equipment for end-users. Ensure that the equipment is set up according to company standards and functions properly before deployment.
  • Escalation Process: Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate departments, including specialized IT teams or other functional areas outside of IT, as needed. Ensure efficient follow-through in alignment with Service Desk protocols for prompt resolution.
  • Communication: Maintain clear, effective communication between end users, Level II support, and management to provide status updates until successful resolution.
  • Problem Coordination: Act as a liaison between IT resources and impacted users, facilitating communication for issues that affect multiple stakeholders.
  • Patch Management: Play a critical role in the monthly patch management process by contacting end-users to install updates, directly install updates when needed, and troubleshooting any issues that arise. Track and report on devices that have not been updated, identifying missing patches to ensure a secure and up-to-date environment.
  • Training Assistance: Assist the Service Desk Manager in training Service Desk staff on Service Desk process, supporting support procedures, and ATM/ITM related issue resolution and escalation practices.
  • SOP Development: Contribute to the development, maintenance, and continuous improvement of Standard Operating Procedures (SOPs), including documentation related to Service Desk operations and ATM/ITM support processes.
  • Metrics and Reporting: Monitor Service Desk performance metrics, ATM/ITM operational trends, and service levels. Prepare reports, and provide insights to support operational effectiveness and informed decision-making.
  • Knowledge Base Management: Lead efforts to develop, maintain, and enhance the Service Desk Knowledge Base including technical documentation, troubleshooting resources, and support materials related to ATM/ITM operations.
  • Change Management: Participate in change management activities as directed by the Service Desk Manager to support the successful implementation of operational and technology changes impacting Service Desk and ATM/ITM environments.
  • Problem Management: Identify recurring incidents and trends, including ATM/IM service distributions, assist in root cause analysis, document findings, and collaborate on long-term solutions to improve system stability and service reliability.
  • ATM/ITM Break/Fix Support Services: Serve as a subject matter expert for ATM operations by monitoring system performance, troubleshooting and escalating hardware, software, and network issues, coordinating with vendors and internal partners, and supporting break/fix activities to minimize downtime and ensure a positive member experience.
  • Assume additional responsibilities as necessary for the continued growth and advancement of Everwise.

Knowledge/Skills:
  • Excellent phone etiquette and customer service skills with a professional, courteous approach to support.
  • Strong written and verbal communication skills, with the ability to clearly explain technical information to non-technical users.
  • Strong problem-solving and analytical skills, particularly in a fast-paced environment.
  • Ability to quickly troubleshoot and resolve Tier 1 incidents effectively, managing multiple tasks simultaneously.
  • Ability to understand complex digital products and services.
  • Proficiency with Microsoft Office suite (e.g., Word, Excel, Outlook) and iOS operating systems.

Minimum Requirements:
  • High School Diploma or GED
  • 1+ years of Service Desk, IT support or similar customer support role experience.
  • 1+ years of experience providing member service on digital product and services preferred
  • Associate degree in Computer Science, Management Information Systems (MIS), Information Technology, or a related field preferred.
  • CompTIA A+, ITIL Foundation, LeanIT Essentials or relevant certifications are preferred.
  • Prior experience in a financial institution is preferred.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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