ZipRecruiter

Log In

1

Service Desk Analyst Intern Jobs (NOW HIRING)

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Company Description Let's Work Together Service Desk Analyst This position is based in Buffalo, NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our diverse ...

Select For Hire

Sr. Service Desk Analyst

Richmond, VA

$20 - $27.50/hr

\n \n \n A leading Richmond based tech services organization is looking for a Sr . Service Desk Analyst to manage the delivery of technical issue resolution and infrastructure support within an ...

CAI

Service Desk Analyst

Indianapolis, IN · On-site

$21/hr

Service Desk Analyst Req number: R7803 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1 ...

CAI

Service Desk Analyst

Annapolis, MD · On-site

$21/hr

Service Desk Analyst Req number: R7803 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1 ...

Altera Digital Health

Service Desk Analyst

East Meadow, NY · On-site

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst within our Global Managed Services team, you will be the first point of contact for our clients ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Company Description Let's Work Together Service Desk Analyst This position is based in Buffalo, NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our diverse ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location (City, State): Chicago, IL (Remote with preference for local candidates) Assignment Type: Long-Term ...

1872 Consulting

Senior Service Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

Senior Service Desk Analyst The Service Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They ...

Aecon Group Inc.

Service Desk Analyst

Charlotte, NC

$20.25 - $27.50/hr

The Service Desk Analyst will leverage the Information Services team to ensure that customer satisfaction is maintained, service levels are achieved, and quality is not compromised What You'll Do ...

CAI

Service Desk Analyst

Columbus, OH · On-site

$21/hr

Service Desk Analyst Req number: R7803 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1 ...

Addison Group

Service Desk Analyst

Chicago, IL · On-site

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location (City, State): Chicago, IL (Remote with preference for local candidates) Assignment Type: Long-Term ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Company Description Let's Work Together Service Desk Analyst This position is based in Buffalo, NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our diverse ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Company Description Let's Work Together Service Desk Analyst This position is based in Buffalo, NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our diverse ...

Pyramid Consulting

Service Desk Analyst

$19/hr

Immediate need for a talented Service Desk Analyst. This is a 36+ Months Contract opportunity and is located in Columbus, OH (Hybrid). Please review the below and contact me ASAP if you are ...

Ledgent Tech

Service Desk Analyst

Irving, TX · On-site

$19.75 - $27/hr

Service Desk Analyst Duration: Direct Hire Location: Irving, Texas (Onsite - 5 days/week) Salary Range: $60k + Profit Sharing Summary The Service Desk Analyst provides frontline technical support to ...

Global Data Consultants

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

The Service Desk Analyst is a critical member of the Information Services Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location (City, State): Chicago, IL (Remote with preference for local candidates) Assignment Type: Long-Term ...

Aecon Group, Inc.

Service Desk Analyst

Charlotte, NC · On-site

$20.25 - $27.50/hr

The Service Desk Analyst will leverage the Information Services team to ensure that customer satisfaction is maintained, service levels are achieved, and quality is not compromised What You'll Do ...

next page

Showing results 1-20

All JobsService Desk Analyst Intern Jobs

Service Desk Analyst Intern information

See salary details

$12

$22

$42

How much do service desk analyst intern jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for service desk analyst intern in the United States is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Intern vs Service Desk Technician?

AspectService Desk Analyst InternService Desk Technician
CredentialsTypically pursuing or recently completed relevant certifications or degreesUsually holds certifications like CompTIA A+ or similar
Work EnvironmentInternship setting, often in training or learning phaseFull-time or part-time support role in IT helpdesk
Employer & IndustryEntry-level, often in IT service providers or corporate IT departmentsIT support teams across various industries
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding support technician responsibilities

The Service Desk Analyst Intern is an entry-level position focused on gaining experience in IT support, often as part of a training program. In contrast, the Service Desk Technician is a more experienced support role responsible for resolving user issues. Both roles require foundational IT knowledge and certifications, but the intern role emphasizes learning and development, while the technician role involves direct support responsibilities.

What cities are hiring for Service Desk Analyst Intern jobs? Cities with the most Service Desk Analyst Intern job openings:
What are the most commonly searched types of Service Desk Analyst jobs? The most popular types of Service Desk Analyst jobs are:
What states have the most Service Desk Analyst Intern jobs? States with the most job openings for Service Desk Analyst Intern jobs include:
Service Desk Analyst Intern jobs near you
Service Desk Analyst

Service Desk Analyst

nfrastructure

Buffalo, NY • On-site

$19.75 - $27/hr

Full-time

Posted 11 days ago

Key responsibilities

  • Provide Level 1 customer support to clients via telephone, chat, and email.

  • Troubleshoot, diagnose, resolve, or escalate Level 1 IT incidents and issues.

  • Install, configure, administer, and support network status monitoring tools and analyze related data.

Job description

Company Description
Let's Work Together
Service Desk Analyst
This position is based in Buffalo, NY
LIFE at nfrastructure
At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology's best and the brightest. Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities. Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world's most admired brands as customers. nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.'s Build 100 List of Sustained-Growth Companies, Inc.'s 500/5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.
Job Description
The area: Service Desk
The Service Desk at nfrastructure is made up of a highly motivated team whose attention to detail, follow-through, and constant client support creates an energetic and productive atmosphere. Working directly with clients, the team is committed to resolving all client and internal issues as they arise and escalating problems as necessary. The Service Desk team works together to support the IT infrastructures at client locations while simultaneously maintaining and troubleshooting our internal network.
The role: Service Desk Associate
The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products and services. The Service Desk Associate will troubleshoot, diagnose and resolve or escalate Level 1 incidents received as necessary. The Associate will install, configure, administer and support the network status monitoring tools. The Associate will also analyze the data obtained with these tools to diagnose problems, determine trends, and plan upgrades.
  • This is a shift position, you will need to be flexible to work 1st, 2nd or 3rd shift.

Responsibilities:
  • Perform customer support to client via telephone, chat and email support
  • Perform call backs as required
  • Identify and/or coordinate hardware and software requests and offer solutions for customer accounts
  • Act as a subject matter expert (SME) across limited subject areas and provide mentoring in the limited subject areas
  • Train and mentor other service desk associates as needed

Qualifications
REQUIREMENTS:
  • High School Diploma or equivalent experience
  • Experience working on a helpdesk/service desk handling tickets
  • Experience troubleshooting Desktop hardware and associated peripherals
  • Proficiency in navigating accounts with multiple skill set requirements
  • Learn and become knowledgeable of customer products and services
  • Demonstrate effective soft skills, active listening skills and ability to empathize with customer's situation
  • Ability to resolve more complex support ticket requests
  • Ability to provide support to new team members
  • Effectively manage length of calls/handle time
  • Promote teamwork and contact center success
  • Must have an advanced understanding with - Microsoft Outlook 2010, Windows 7, Internet explorer 9, and computer terminology

Additional Information
About nfrastructure:
nfrastructure partners with the world's most admired brands to design, build, and operate infrastructure and applications for digital business. Our insight, execution, and results culture, world-class engineering talent, on-site technical service in every major market, tightly integrated high-availability remote support and our innovative, proprietary "nterprise" software platform delivers a highly differentiated value proposition for our customers and partners.
More information about nfrastructure can be found at www.nfrastructure.com
Apply for this job or another online today at www.nfrastructure.com/company/careers

Apply