Service Desk Analyst I Jobs in Boca Raton, FL (NOW HIRING)

Requisition No: 882499 

Agency: Highway Safety and Motor Vehicle

Working Title: OPERATIONS REVIEW SPECIALIST (WT: MS ANALYST I) - 76004111 1

 Pay Plan: Career Service

Position Number: 76004111 

Salary:  $42,463.56 Annually 

Posting Closing Date: 09/27/2026 

Total Compensation Estimator Tool

DIVISION OF MOTORIST SERVICES

BUREAU OF MOTORIST SERVICES SUPPORT 

QUALITY ASSURANCE PROGRAM UNIT 3

*Career Service (CS) Opportunity*

*Open Competitive Advertisement*

Applicants living in the following counties are encouraged to apply: Miami- Dade, Palm Beach and Leon. 

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Jane de la Torre Ugarte, (954) 991-5842, JanedelaTorreUgarte@flhsmv.gov

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. 
Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers. 

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV! 

Duties and Responsibilities

The Motorist Services (MS) Analyst I in the Bureau of Motorist Services Support, Quality Assurance (QA) Program is essential in meeting the Florida Highway Safety and Motor Vehicles' (FLHSMV) statutory directive and strategic goals by working to strengthen the integrity of driver license and motor vehicle issuance offices throughout the state.  This position will work independently in a project-oriented position that serves to protect the citizens of Florida by ensuring accurate issuance of driver license and motor vehicle credentials through quality assurance, monitoring, compliance, and support activities as well as working to strengthen and support partnerships with Tax Collectors and other government and private organizations partnering with FLHSMV.  As a candidate for this position, you will be responsible for identifying possible weaknesses, recommending changes and enhancements, and working with management to resolve potential issues.  The ideal candidate for this position is analytical, self-motivated, well-spoken, and an independent thinker.  This career can be very rewarding for the individual who desires to play a part in protecting the citizens of Florida by recommending and implementing measures to improve credential issuance and reduction in fraud.

Knowledge, Skills, and Abilities

• Skill in using the Florida Driver License Information System (FDLIS)/Online Registration and Identity Operating Network (ORION) and/or Florida Real-time Information System (FRVIS).
•  Knowledge of the principles and techniques of effective oral and written communication.
• Knowledge of the methods of data collection, analysis, and organization.
• Skill in understanding and applying applicable rules, regulations, policies, and procedures to determine compliance with Motorist Services program standards.
• Skill in conducting research, evaluating data, and developing recommendations.
• Skill in planning, coordinating, and managing multiple work assignments with varied deadlines.
• Ability to utilize problem solving and decision-making techniques.
• Ability to work independently with minimal supervision.
•  Ability to work with and maintain confidential information.
• Ability to establish and maintain effective relationships with others.

Preferred Qualifications

Preference will be given to candidates with the following:

• Skills in Microsoft Excel 
• At least 5 years of experience in FDLIS/ORION and/or FRVIS.

Available office space: Miami - 401 NW 2nd Ave (Downtown); Tallahassee - 2900 Apalachee Parkway (Neil Kirkman Building); Lantana - 1299 West Lantana Road 

Job Related Requirements

• This position requires the incumbent to have and maintain a valid driver's license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment.  There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
• The applicant selected for this position must be experienced in issuing driver licenses and/or motor vehicle titles or registrations through the Online Registration and Identity Operating Network (ORION)/Florida Driver License Information System (FDLIS) and/or Florida Realtime Vehicle Information System (FRVIS).
• This position may require alternate work hours or days, and travel based upon Department need. Occasional overnight travel is also required.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Fingerprints and associated information/biometrics will be retained in the FBI's Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
• The elements of the selection process may include a skill assessment and/or oral interview.
• FLHSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans' Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.