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Service Desk Analyst I Jobs in Boca Raton, FL (NOW HIRING)

CDM Smith

Senior Endpoint Analyst (DEX)

Boca Raton, FL · On-site

$81K - $108K/yr

This role partners closely with the Service Desk, End-user Computing (EUC), Business Technology ... Visa Sponsorship Available No-We will not support sponsorship in the United States, i.e. H-1B or TN ...

CDM Smith

Senior Endpoint Analyst (DEX)

Boca Raton, FL · Hybrid

$81K - $108K/yr

This role partners closely with the Service Desk, End-user Computing (EUC), Business Technology ... Visa Sponsorship Available No-We will not support sponsorship in the United States, i.e. H-1B or TN ...

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · On-site

The Professional Services Deal Desk team is looking for a sales-centric, experienced Deal Desk ... Analyze customer needs and requirements and research ServiceNow and other various sources of ...

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

The Professional Services Deal Desk team is looking for a sales-centric, experienced Deal Desk ... Analyze customer needs and requirements and research ServiceNow and other various sources of ...

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

The Professional Services Deal Desk team is looking for a sales-centric, experienced Deal Desk ... Analyze customer needs and requirements and research ServiceNow and other various sources of ...

Forgen

IT Field Engineer

West Palm Beach, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Train and mentor Service Desk staff and field team members on products, procedures, and best practices * Participate in the IT root cause analysis process and contribute to problem management ...

Forgen

IT Field Engineer

West Palm Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Train and mentor Service Desk staff and field team members on products, procedures, and best practices * Participate in the IT root cause analysis process and contribute to problem management ...

Forgen

IT Field Engineer

West Palm Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Train and mentor Service Desk staff and field team members on products, procedures, and best practices * Participate in the IT root cause analysis process and contribute to problem management ...

Forgen

IT Field Engineer

West Palm Beach, FL

Train and mentor Service Desk staff and field team members on products, procedures, and best practices * Participate in the IT root cause analysis process and contribute to problem management ...

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All JobsService Desk Analyst I JobsService Desk Analyst I Jobs in Boca Raton, FL

Service Desk Analyst I information

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$13

$22

$33

How much do service desk analyst i jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service desk analyst i in Boca Raton, FL is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.53 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

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For Service Desk Analyst I jobs in Boca Raton, FL, the most frequently searched job titles are:

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The top searched job categories for Service Desk Analyst I jobs in Boca Raton, FL are:

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Service Desk Analyst I jobs near you
Infographic showing various Service Desk Analyst I job openings in Boca Raton, FL as of August 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,549 per year, or $22.9 per hour.

Need Sr Technical Support /Helpdesk Analyst

Cogent Infotech Corporation

West Palm Beach, FL • On-site

Contractor

Re-posted 28 days ago

Job description

Company Description
Essential Job Functions:
Role: Technical Support Analyst
Location: West Palm Beach/Miami/ Tampa/ Chipley, FL
Duration: 12 Months
Job Description
Minimum Required Skills:
  • Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
  • Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
  • Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
  • Ability to do advanced troubleshooting on various manufacturers of computers
  • Ability to plan, organize, manage and track projects
  • Ability to communicate effectively both verbally and in writing
  • Ability to read, understand, and comply with the department's policies
  • Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Responsibilities:
  • Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, coordinating, and troubleshooting of AV and VC meetings.
  • Performing advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.
  • Monitors Service Desk queue and resolves support tickets as assigned. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.
  • Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment.
  • Provides hardware and software technical training and professional development for other Technicians as needed or assigned.
  • Participates and coordinates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Windows 10 Build Upgrade Project, etc..
  • Shares information and receives feedback from other Client staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc.

Qualifications
Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Additional Information
Interested Candidates can call me at 412-212-0715 or email me at priya.sharmaatcogentinfo.com
Cogent Infotech logo

About Cogent Infotech

Sourced by ZipRecruiter

Cogent Infotech, located in Pittsburgh, Pennsylvania, is a leading Information Technology and consulting service provider. The company operates within the technology industry and functions as a comprehensive technology solutions provider. Cogent Infotech has a strong focus on delivering custom IT solutions that streamline operations and drive business growth. Ever since its inception, the company has been at the forefront of digital transformation, driving innovation for its clients worldwide. Their key services range from IT consulting, application development, to data analytics, and staffing solutions. Committed to delivering excellence, their core values include integrity, collaboration, customer focus, innovation, and personal excellence.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Pittsburgh, PA, US

Year founded

2003

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