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Service Desk Analyst I Jobs in Boca Raton, FL (NOW HIRING)

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Service Desk Analyst I information

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How much do service desk analyst i jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service desk analyst i in Boca Raton, FL is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.53 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

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For Service Desk Analyst I jobs in Boca Raton, FL, the most frequently searched job titles are:

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Service Desk Analyst I jobs near you
Infographic showing various Service Desk Analyst I job openings in Boca Raton, FL as of August 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,549 per year, or $22.9 per hour.

Helpdesk Support (Nightshift 11PM-8AM)

VITAS Healthcare Corporation

Miramar, FL • On-site

$19 - $26/hr

Other

Posted 20 days ago

VITAS Healthcare rating

7.0

Company rating: 7.0 out of 10

Based on 114 frontline employees who took The Breakroom Quiz

40th of 242 rated social care providers

Job description

Help Desk Analyst – Night ShiftPosition Summary

The Help Desk Analyst provides first-level technical support to computer users throughout the organization. This position is responsible for investigating, diagnosing, and resolving routine software, hardware, networking, and other computer-related issues.

This is a night-shift position with scheduled hours from 11:00 p.m. to 8:00 a.m. Candidates must be available and willing to work this overnight schedule.

Essential Duties and Responsibilities

  • Answer, evaluate, and prioritize incoming requests for technical assistance received by telephone, voicemail, email, and in person.

  • Provide support to users experiencing hardware, software, networking, and other technology-related issues.

  • Gather relevant information about reported problems and guide users through diagnostic procedures to identify the source of the issue.

  • Determine whether technical problems are related to hardware components such as modems, printers, cables, telephones, or other equipment.

  • Perform problem recognition, research, isolation, resolution, and follow-up for routine user issues.

  • Escalate complex or unresolved problems to a supervisor or the appropriate technical support team.

  • Document technical issues, troubleshooting steps, and resolutions accurately and thoroughly.

  • Communicate professionally with users and provide timely updates regarding the status of their requests.

Work Schedule

  • Night shift: 11:00 p.m. to 8:00 a.m.

  • Candidates must be able to consistently work the overnight schedule.

  • Weekend and holiday availability may be required based on departmental and operational needs.

Qualifications

  • Five years of general information technology experience.

  • Three years of specific experience providing customer or technical support.

  • Ability to manage multiple assignments and priorities simultaneously.

  • Ability to communicate tactfully and professionally, both verbally and in writing, with department leaders, managers, coworkers, users, and vendors.

  • Strong problem-solving, customer service, and interpersonal skills.

  • Working knowledge of computers, internet-based systems, and automated applications.

  • Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field from an accredited college or university, or the international equivalent, preferred.

Equal Employment Opportunity

VITAS Healthcare is an Equal Opportunity Employer and is committed to providing employment opportunities without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.

EOE/AA M/F/D/V

What VITAS Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

VITAS Healthcare logo

About VITAS Healthcare

Sourced by ZipRecruiter

VITAS Healthcare, located in Miami, FL, US, is a pioneer in the American healthcare industry, specifically within the realm of hospice care and palliative services. The company began its operations in 1978 under the visionaries Hugh Westbrook and Esther Colliflower,both social workers, who identified the need for compassionate end-of-life care. Recognizing the dire need to fill the void in hospice care, they established VITAS Healthcare with the mission to provide patients experiencing end-of-life stages with high-quality care, demonstrating respect for every individual's decisions and maintaining a supportive environment for both the patients and their loved ones. A noteworthy achievement of VITAS is that it was the first organization to have its hospice program licensed in Florida prompting a nationwide shift in the way end-of-life care services were handled.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

Year founded

1978

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