Manages the efficient and profitable operation of the service department. Oversees all service personnel, including supervisors; manages team member performance, creating and maintaining workflow ...
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Manages the efficient and profitable operation of the service department. Oversees all service personnel, including supervisors; manages team member performance, creating and maintaining workflow ...
Customer Service Department Manager
Gurnee, IL · On-site
$85K - $100K/yr
Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...
Customer Service Department Manager
Gurnee, IL · On-site
$85K - $100K/yr
Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...
Service Department Manager - Commercial Equipment
Lombard, IL · On-site
$22 - $25/hr
Vision insurance Service Department Manager - Commercial Equipment City Food Equipment - Chicago, IL / Lombard, IL / Wisconsin Job Type: Full-Time Pay: Competitive Salary (based on experience) Job ...
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Service Department Manager - Commercial Equipment
Lombard, IL · On-site
$22 - $25/hr
Vision insurance Service Department Manager - Commercial Equipment City Food Equipment - Chicago, IL / Lombard, IL / Wisconsin Job Type: Full-Time Pay: Competitive Salary (based on experience) Job ...
Customer Service Department Manager
Gurnee, IL · On-site
$85K - $100K/yr
Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...
Customer Service Department Manager
Gurnee, IL · On-site
$85K - $100K/yr
Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...
Customer Service Department Manager
Waukegan, IL · On-site
$85K - $100K/yr
Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...
Customer Service Department Manager
Waukegan, IL · On-site
$85K - $100K/yr
Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...
Customer Service Department Manager
Waukegan, IL · On-site
$85K - $100K/yr
Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...
Customer Service Department Manager
Waukegan, IL · On-site
$85K - $100K/yr
Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...
Department Manager
Galena, IL · On-site
$20.50 - $23/hr
Service awards Description: Position Overview The Department Manager role is a senior-level management position responsible for leading one of the core restaurant departments: Guest Service, Kitchen ...
Department Manager
Galena, IL · On-site
$20.50 - $23/hr
Service awards Description: Position Overview The Department Manager role is a senior-level management position responsible for leading one of the core restaurant departments: Guest Service, Kitchen ...
Department Manager
Savanna, IL · On-site
$19.25 - $21.75/hr
Service awards Description: Position Overview The Department Manager role is a senior-level management position responsible for leading one of the core restaurant departments: Guest Service, Kitchen ...
Department Manager
Savanna, IL · On-site
$19.25 - $21.75/hr
Service awards Description: Position Overview The Department Manager role is a senior-level management position responsible for leading one of the core restaurant departments: Guest Service, Kitchen ...
Department Manager
Morrison, IL · On-site
$19.50 - $22/hr
Service awards Description: Position Overview The Department Manager role is a senior-level management position responsible for leading one of the core restaurant departments: Guest Service, Kitchen ...
Department Manager
Morrison, IL · On-site
$19.50 - $22/hr
Service awards Description: Position Overview The Department Manager role is a senior-level management position responsible for leading one of the core restaurant departments: Guest Service, Kitchen ...
Department Manager
Bourbonnais, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Bourbonnais, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Lombard, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Lombard, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Woodridge, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Woodridge, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Glen Ellyn, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Glen Ellyn, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Naperville, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Naperville, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Wheaton, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Wheaton, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Woodridge, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Woodridge, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Minooka, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Minooka, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Lombard, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Lombard, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Woodridge, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Woodridge, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Glen Ellyn, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Department Manager
Glen Ellyn, IL · On-site
$27/hr
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Service Department Manager information
See Illinois salary details
$27.6K - $35.1K
3% of jobs
$35.1K - $42.5K
7% of jobs
$42.5K - $49.9K
8% of jobs
$55.3K is the 25th percentile. Wages below this are outliers.
$49.9K - $57.4K
8% of jobs
The median wage is $64.1K / yr.
$57.4K - $64.8K
25% of jobs
$64.8K - $72.3K
17% of jobs
$76.6K is the 75th percentile. Wages above this are outliers.
$72.3K - $79.7K
9% of jobs
$79.7K - $87.2K
5% of jobs
$87.2K - $94.6K
5% of jobs
$94.6K - $102.1K
8% of jobs
$102.1K - $109.5K
2% of jobs
$27.6K
$68.2K
$109.5K
How much do service department manager jobs pay per year?
As of Sep 7, 2026, the average yearly pay for service department manager in Illinois is $68,163.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $80,900.00 per year, depending on experience, location, and employer.
How does a Service Department Manager collaborate with other departments to improve customer satisfaction?
As a Service Department Manager, you'll frequently work with sales, parts, and administrative teams to ensure a seamless customer experience. This collaboration involves coordinating service schedules, sharing feedback from customers, and jointly resolving complex issues that may span multiple departments. Effective communication and a proactive approach are essential, as your ability to align service operations with business goals directly impacts customer satisfaction and retention. Regular meetings and cross-departmental initiatives are common practices to foster teamwork and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a Service Department Manager?
To thrive as a Service Department Manager, you need strong leadership abilities, knowledge of service operations, and typically a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, scheduling systems, and sometimes industry-specific certifications (like ASE for automotive service) are important. Excellent problem-solving, communication, and team-building skills set top performers apart. These skills and qualifications ensure efficient team management, high customer satisfaction, and smooth departmental operations.
What does a service department manager do?
A service department manager oversees the daily operations of a service or repair department, ensuring customer satisfaction and efficient workflow. They coordinate staff, manage schedules, handle customer complaints, and ensure service quality, often using management software and maintaining industry certifications. Strong leadership and communication skills are essential for success in this role.
What are the most commonly searched types of Service Department jobs in Illinois?
The most popular types of Service Department jobs in Illinois are:
What cities in Illinois are hiring for Service Department Manager jobs?
Cities in Illinois with the most Service Department Manager job openings:
Full-time
Medical, Dental, Vision, PTO
Posted 23 days ago
Job description
Job Summary: Manages the efficient and profitable operation of the service department. Oversees all service personnel, including supervisors; manages team member performance, creating and maintaining workflow between different areas of the department, and upholds standards expected by OSHA, our leadership team, our manufacturers, and our customers.
Benefits and Perks:
- Competitive compensation, plus performance bonuses
- Paid Time Off
- Benefits including Medical, Dental, Vision, Short term disability insurance, long term disability insurance
- Employee discount
Key Responsibilities and Duties:
- Forecasts goals and objectives for Service Departments and monitors performance. Coordinates and participates in management meetings and department meetings. Oversees department budgets. Develops dealership service pricing plans with the General Manager. Monitors sales and hours relative to expectations on warranty ROs.
- Monitors the needs and performance of personnel in service departments. Hires, trains, motivates, and monitors service department personnel, including supervisors. Oversees technicians’ daily productivity reports and corresponding payroll records. Monitors the quality of repairs performed and any comebacks. Facilitates necessary technical training. Encourages harmony and teamwork between team members.
- Manages facilities and equipment. Ensures the facilities are kept clean and safe. Ensures proper inventory, care, and storage of specialized equipment. Keeps abreast of new equipment and tools available and recommends purchases.
Qualifications and Skills:
- Ability to read and understand technical information (safety rules, operating and maintenance instructions and procedure manuals), and business information (general business periodicals, professional journals, governmental regulations, financial reports and legal documents).
- Ability to write routine reports and business correspondence.
- Presentation skills; effectively presents information to customers, employees, public groups, top management, and other stakeholders, answers questions.
- Minimum of five years related experience and/or training is required.
WMI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.