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Service Department Coordinator Jobs (NOW HIRING)

DH Pace

Department Coordinator

Saint Louis, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Department Coordinator The DH Pace Company is a family-owned and privately held business with ... Louis, MO. This individual will ensure that our services will meet or exceed the customer ...

Stefanini

Department Coordinator

Shawnee, KS · On-site

B&V is looking for a Department Coordinator to join their team ... The role entails optimizing enterprise-wide service delivery, functioning as a contact for various ...

University of Rochester

$21.78 - $30.53/hr

Integrates best practices to enhance the efficiency and effectiveness of delivery of services ... Directs and coordinates maintenance of departmental accounts. Prepares data for operating budgets ...

DH Pace

Department Coordinator

Dalton, GA · On-site

DH Pace Company, Inc. is seeking to hire a Department Coordinator who will effectively coordinate ... This individual will ensure that our services will meet or exceed the customer's satisfaction. If ...

University of Rochester

$21.78 - $30.53/hr

Integrates best practices to enhance the efficiency and effectiveness of delivery of services ... Directs and coordinates maintenance of departmental accounts. Prepares data for operating budgets ...

DH Pace

Department Coordinator

Columbus, OH · On-site

DH Pace Company is seeking to hire a Department Coordinator who will effectively coordinate field ... This individual will ensure that our services will meet or exceed the customer's satisfaction. If ...

Salinas Valley Health

Department Coordinator

Salinas, CA · On-site

$36.59 - $45.74/hr

Volunteer & Guest Services This position provides highly complex and responsible secretarial assistance, sometimes of a confidential nature. The Department Coordinator facilitates many office ...

Salinasvalleyhealth

Department Coordinator

Salinas, CA

$36.59 - $45.74/hr

Volunteer & Guest Services This position provides highly complex and responsible secretarial assistance, sometimes of a confidential nature. The Department Coordinator facilitates many office ...

DH Pace

Department Coordinator

Austin, TX

DH Pace Company, Inc., in Austin, TX, is seeking to hire a Department Coordinator who will ... This individual will ensure that our services will meet or exceed the customer's satisfaction. If ...

DH Pace

Department Coordinator

Saint Louis, MO · On-site

Louis , a DH Pace Company, is seeking to hire a Department Coordinator who will effectively ... Louis, MO . This individual will ensure that our services will meet or exceed the customer ...

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Service Department Coordinator information

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How much do service department coordinator jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service department coordinator in the United States is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

What does a service department coordinator do?

A Service Department Coordinator is responsible for managing and organizing the daily operations of a service department, often in industries like automotive, HVAC, or equipment repair. Their duties typically include scheduling service appointments, coordinating technicians, handling customer inquiries, and ensuring that work orders are processed efficiently. They act as a liaison between customers, technicians, and management to ensure smooth workflow and high customer satisfaction. Strong organizational and communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as a service department coordinator, and why are they important?

To thrive as a Service Department Coordinator, you need strong organizational abilities, attention to detail, and experience in customer service, often supported by a high school diploma or associate degree. Familiarity with scheduling software, CRM systems, and office productivity tools is typically required. Excellent communication, problem-solving, and multitasking skills help you effectively manage service requests and coordinate between technicians and clients. These skills ensure efficient service delivery, high customer satisfaction, and smooth departmental operations.

What are some common challenges faced by service department coordinators, and how can they be managed effectively?

Service Department Coordinators often encounter challenges such as managing multiple service requests simultaneously, ensuring clear communication between technicians and customers, and handling unexpected scheduling changes. To manage these effectively, it's important to stay organized using scheduling software, establish clear processes for tracking requests, and maintain open lines of communication within the team. Proactively addressing issues as they arise and regularly updating all stakeholders can help maintain smooth operations and high customer satisfaction.

What is the difference between Service Department Coordinator vs Service Advisor?

AspectService Department CoordinatorService Advisor
Primary RoleCoordinates service department activities, schedules appointments, manages workflowInteracts directly with customers, explains repairs, recommends services
Required CredentialsHigh school diploma, some technical knowledge, customer service skillsHigh school diploma, automotive knowledge, customer service skills
Work EnvironmentService department, administrative settingService department, customer-facing role
Employer & Industry UsageAuto repair shops, dealershipsAuto dealerships, repair shops

The Service Department Coordinator primarily manages scheduling and workflow within the service department, focusing on coordination and administrative tasks. In contrast, the Service Advisor directly interacts with customers, explaining repairs and recommending services. Both roles require customer service skills and some technical knowledge, but their focus and daily responsibilities differ significantly.

How much do service department coordinators make in the US?

Service department coordinators in the US typically earn between $40,000 and $60,000 annually, depending on experience, location, and industry. Salaries may also include benefits such as health insurance and paid time off, and the role often requires strong organizational and communication skills.

What is the role of a Service Department Coordinator?

A Service Department Coordinator manages scheduling, communication, and documentation for service technicians and customers. They coordinate service appointments, track work orders, and ensure efficient operation of the service department, often using management software. Strong organizational and communication skills are essential for this role.

What cities are hiring for Service Department Coordinator jobs?

Cities with the most Service Department Coordinator job openings:

What are the most commonly searched types of Service Department jobs?

The most popular types of Service Department jobs are:

What states have the most Service Department Coordinator jobs?

States with the most job openings for Service Department Coordinator jobs include:

Service Department Coordinator jobs near you

Department Coordinator

DH Pace

Saint Louis, MO • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

DH Pace rating

7.5

Company rating: 7.5 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

126th of 278 rated repair and maintenance companies

Job description

Department Coordinator

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Overhead Door Company of St. Louis™, a DH Pace Company, is seeking to hire a Department Coordinator who will effectively coordinate field employees in St. Louis, MO. This individual will ensure that our services will meet or exceed the customer's satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Job Responsibilities:
  • Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
  • Ensuring customer COD payments are collected prior to job completion
  • Continually ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technicians' schedules for materials ordered, billing and voided tickets
  • Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
  • Assist with billing paperwork and meeting customer billing document requirements
  • Create and maintain service tickets to ensure service dates are met
  • Work with estimating team to provide service quotes when required
  • Assist field techs with technical/mechanical troubleshooting/problem solving
  • Provide accurate work orders and picking lists to the warehouse for inventory pulling
  • Other responsibilities as assigned
Job Qualifications:
  • Experience using Microsoft Office Suite
  • Experience in a dispatch or other high volume administration field is a plus
  • Must have excellent communication skills and focused on customer service
  • Must have good time management skills, be organized and the ability to multi-task
  • Represent the company in a professional manner

What We Offer:

  • Comprehensive medical, dental, and vision coverage — available your first full month
  • Generous paid time off plus paid holidays and floating holidays
  • Company-paid life insurance, short-term disability, and long-term disability
  • 401(k) with employer match
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • Voluntary benefits including supplemental life and critical illness coverage
  • Employee discounts for you and your immediate family
  • Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

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