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Service Department Coordinator Jobs in Springfield, IL

Tjx

Retail Department Coordinator

Springfield, IL · On-site

$16 - $16.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

Hope

Residential Services Coordinator

Springfield, IL · On-site

$19/hr

Residential Services Coordinator (RSC) Pay: Starting at $19.00 per hour Schedule: 6am-230pm, every ... Illinois Department of Children and Family Services. * Performs other duties as required or ...

Crowne-Plaza-Hotel

Sales Coordinator

Springfield, IL · On-site

$250/hr

JOB SUMMARYAs the local, on property sales contact for customers, the Sales Coordinator is ... Greets customer during the event phase and hands-off to the Convention Services department for the ...

Hy-Vee

Food Service Manager

Springfield, IL · On-site

Food Service Manager Department: Market Grille FLSA : Exempt General Function : Provides prompt ... Maintains standards, coordinates activities, and allocates personnel. Knowledge, Skills, Abilities ...

Pacs

RN

Greenview, IL · On-site

Periodically review the department's policies, procedure manuals, s, etc. Make recommendations for revisions to the Director. Assist in developing methods for coordinating nursing services with other ...

State of Illinois

GAAP COORDINATOR

Springfield, IL · On-site

$9.0K - $11K/mo

Department of Labor Class Title: GAAP COORDINATOR - 73505 Skill Option: None Bilingual Option: None ... Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility For ...

State of Illinois

GAAP COORDINATOR

Springfield, IL · On-site

$9.0K - $11K/mo

Department of Labor Class Title: GAAP COORDINATOR - 73505 Skill Option: None Bilingual Option: None ... Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility For ...

State of Illinois

GAAP COORDINATOR

Springfield, IL · On-site

$9.0K - $11K/mo

Department of Labor Class Title: GAAP COORDINATOR - 73505 Skill Option: None Bilingual Option: None ... Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility For ...

Highmark Health

Coding Coordinator

Springfield, IL · On-site

$37.14/hr

Coordinates with other departments to resolve missing documentation and ensure timely billing of ... For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org ...

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Service Department Coordinator information

See Springfield, IL salary details

$13

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$33

How much do service department coordinator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service department coordinator in Springfield, IL is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $23.85 per hour, depending on experience, location, and employer.

What does a service department coordinator do?

A Service Department Coordinator is responsible for managing and organizing the daily operations of a service department, often in industries like automotive, HVAC, or equipment repair. Their duties typically include scheduling service appointments, coordinating technicians, handling customer inquiries, and ensuring that work orders are processed efficiently. They act as a liaison between customers, technicians, and management to ensure smooth workflow and high customer satisfaction. Strong organizational and communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as a service department coordinator, and why are they important?

To thrive as a Service Department Coordinator, you need strong organizational abilities, attention to detail, and experience in customer service, often supported by a high school diploma or associate degree. Familiarity with scheduling software, CRM systems, and office productivity tools is typically required. Excellent communication, problem-solving, and multitasking skills help you effectively manage service requests and coordinate between technicians and clients. These skills ensure efficient service delivery, high customer satisfaction, and smooth departmental operations.

What are some common challenges faced by service department coordinators, and how can they be managed effectively?

Service Department Coordinators often encounter challenges such as managing multiple service requests simultaneously, ensuring clear communication between technicians and customers, and handling unexpected scheduling changes. To manage these effectively, it's important to stay organized using scheduling software, establish clear processes for tracking requests, and maintain open lines of communication within the team. Proactively addressing issues as they arise and regularly updating all stakeholders can help maintain smooth operations and high customer satisfaction.

What is the difference between Service Department Coordinator vs Service Advisor?

AspectService Department CoordinatorService Advisor
Primary RoleCoordinates service department activities, schedules appointments, manages workflowInteracts directly with customers, explains repairs, recommends services
Required CredentialsHigh school diploma, some technical knowledge, customer service skillsHigh school diploma, automotive knowledge, customer service skills
Work EnvironmentService department, administrative settingService department, customer-facing role
Employer & Industry UsageAuto repair shops, dealershipsAuto dealerships, repair shops

The Service Department Coordinator primarily manages scheduling and workflow within the service department, focusing on coordination and administrative tasks. In contrast, the Service Advisor directly interacts with customers, explaining repairs and recommending services. Both roles require customer service skills and some technical knowledge, but their focus and daily responsibilities differ significantly.

How much do service department coordinators make in the US?

Service department coordinators in the US typically earn between $40,000 and $60,000 annually, depending on experience, location, and industry. Salaries may also include benefits such as health insurance and paid time off, and the role often requires strong organizational and communication skills.

What is the role of a Service Department Coordinator?

A Service Department Coordinator manages scheduling, communication, and documentation for service technicians and customers. They coordinate service appointments, track work orders, and ensure efficient operation of the service department, often using management software. Strong organizational and communication skills are essential for this role.

What cities near Springfield, IL are hiring for Service Department Coordinator jobs?

Cities near Springfield, IL with the most Service Department Coordinator job openings:

Service Department Coordinator jobs near you

Retail Department Coordinator

Springfield, IL

TJX Companies
Retail • 10K+ employees
Learn more about TJX Companiesexternal

$16 - $16.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

27th of 39 rated national retailers

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We’re Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

2560 E Wabash Ave

Location:

USA Marshalls Store 1452 Springfield IL This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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