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Service Delivery Manager Jobs in Silver Spring, MD

Proofpoint

Service Delivery Manager

Washington, DC

The Service Delivery Manager focuses on operational excellence, structured execution, and cross functional coordination, working effectively within a matrixed, shared resource environment. The ideal ...

AceStack

Service Delivery Manager

Baltimore, MD

Service Delivery Manager Location : Baltimore, MD FTE ONLY • Strong understanding of IT infrastructure domains: • Server & storage technologies • Data center operations • Network and security ...

Leidos

Service Delivery Manager

Camp Springs, MD · On-site

Leidos is hiring a customer-oriented Information Technology Service Delivery Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD ...

Leidos

Service Delivery Manager

Camp Springs, MD · On-site

Leidos is hiring a customer-oriented Information Technology Service Delivery Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD ...

Doyon Limited

Service Delivery Manager

Gaithersburg, MD · On-site

The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...

Leidos

Service Delivery Manager

Camp Springs, MD

$92K - $166K/yr

Primary Tasks: * Assist Senior Service Delivery Manager through internal assessments and reviews to ensure compliance with both contract service level / performance standards and deliverables.

3B Staffing

Service Delivery Manager

Baltimore, MD

... Service Management, etc.). Roles & Responsibilities • Own end to end delivery of IT infrastructure services, including servers, storage, networks, cloud platforms, and end user computing. • ...

Doyon Limited

Service Delivery Manager

Gaithersburg, MD · On-site

The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...

Doyon

Service Delivery Manager

Gaithersburg, MD

The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...

Doyon Limited

Service Delivery Manager

Gaithersburg, MD · On-site

The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Silver Spring, MD

Service Delivery Manager information

See Silver Spring, MD salary details

$30K

$97.1K

$165.9K

How much do service delivery manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service delivery manager in Silver Spring, MD is $97,113.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $132,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make in the US?

Service Delivery Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, industry, location, and certifications such as ITIL or PMP, and often includes benefits and performance bonuses.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What job categories do people searching Service Delivery Manager jobs in Silver Spring, MD look for? The top searched job categories for Service Delivery Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Service Delivery Manager jobs? Cities near Silver Spring, MD with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Silver Spring, MD as of May 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $97,113 per year, or $46.7 per hour.
Service Delivery Manager

Service Delivery Manager

Proofpoint

Washington, DC

Full-time

Posted 20 days ago

Job description

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Service Delivery Manager, Professional Services

The Service Delivery Manager, Professional Services is responsible for managing end to end service delivery execution and supporting customer outcomes across an assigned sales region. This is a highly visible, customer facing role accountable for delivery quality, consistency, and successful outcomes, while partnering closely with Sales, Customer Success, and cross functional stakeholders. This role operates with ownership and accountability, demonstrating strong execution skills, curiosity, and a desire to continuously improve delivery outcomes. The Service Delivery Manager focuses on operational excellence, structured execution, and cross functional coordination, working effectively within a matrixed, shared resource environment. The ideal candidate is a hands on delivery leader who enjoys solving complex delivery challenges, influencing without authority, and driving predictable outcomes in a fast paced, high growth organization.

Your Responsibilities

Own and manage Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments

Serve as the Service Delivery Manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes

Act as the primary point of coordination across delivery teams, partners, and internal stakeholders in a matrixed organization

Drive resolution of complex delivery challenges by bringing structure, clarity, and cross functional alignment

Coordinate project delivery using a shared resource model, partnering with peer delivery leaders and functional managers to support utilization and staffing needs

Monitor workloads, delivery coverage, and skill alignment across active engagements, escalating risks and constraints as appropriate

Track, analyze, and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction

Identify delivery risks, inefficiencies, and improvement opportunities, and partner with leadership to address them

Apply and reinforce established delivery frameworks, best practices, and technical standards to ensure predictable outcomes

Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions

Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding

Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions

Collaborate with subject matter experts to support evolving technical and digital delivery capabilities

Support cross functional initiatives that improve delivery effectiveness and end to end customer outcomes

Promote a culture of accountability, collaboration, and knowledge sharing across the Professional Services organization

What You Bring to the Team

5+ years of experience delivering technical or Professional Services engagements with increasing responsibility

Strong experience working within a matrixed, shared resource environment, coordinating across teams without direct authority

Hands on experience in Professional Services, Service Delivery, or Customer Success environments

Demonstrated execution discipline and ability to manage multiple concurrent engagements and priorities

Proven ability to resolve delivery challenges through influence, collaboration, and structured problem solving

Strong communication and stakeholder management skills, with comfort interacting directly with customers and internal teams

Interest in operational rigor, service quality, and continuous improvement

Bachelor's degree in science, technology, engineering, math, business, or equivalent practical experience desired

Ability to succeed in a customer focused, fast moving, and growth oriented organization

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

  • Competitive compensation

  • Comprehensive benefits

  • Career success on your terms

  • Flexible work environment

  • Annual wellness and community outreach days

  • Always on recognition for your contributions

  • Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply

Interested? Submit your application along with any supporting information- we can't wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 123,200.00 - 193,600.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 102,300.00 - 160,820.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 92,100.00 - 144,705.00 USD

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