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Operations Delivery Manager Jobs in Silver Spring, MD

Prophecy Technologies

Delivery Manager

Mclean, VA · On-site

Delivery Manager - Salesforce Marketing Cloud(an IT Delivery Manager with knowledge is SF marketing ... Work with Technology & Operations Program Management. • Collaborate with engineering and ...

Deloitte

Manager, Delivery Manager

Baltimore, MD · Remote

Driving continuous improvement across Agile delivery practices, team operations, and software development lifecycle execution * Coaching teams and delivery leads to improve collaboration ...

Deloitte

Manager, Delivery Manager

Baltimore, MD · Remote

The ideal candidate brings experience leading complex delivery efforts, improving team operations ... Managing delivery governance, risk tracking, release coordination, and status reporting to support ...

Proofpoint

Service Delivery Manager

Washington, DC

The Service Delivery Manager focuses on operational excellence, structured execution, and cross functional coordination, working effectively within a matrixed, shared resource environment. The ideal ...

IFS Softeon

Project Delivery Manager

Reston, VA · On-site

The Project Delivery Manager acts as a trusted advisor to customers, combining strong warehouse ... Analyze customer operations and guide solution design using Softeon's methodology to align business ...

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All JobsOperations Delivery JobsOperations Delivery Manager JobsOperations Delivery Manager Jobs in Silver Spring, MD

Operations Delivery Manager information

See Silver Spring, MD salary details

$32K

$86.1K

$173.2K

How much do operations delivery manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for operations delivery manager in Silver Spring, MD is $86,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $118,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operations Delivery Manager, and why are they important?

To thrive as an Operations Delivery Manager, you need expertise in process optimization, project management, and a solid understanding of operational best practices, often supported by a relevant degree and experience in operations or management roles. Familiarity with ERP systems, workflow automation tools, and certifications like PMP or Lean Six Sigma are typically required. Exceptional organizational, leadership, and problem-solving skills help you drive teams toward seamless service delivery and continuous improvement. These skills are crucial for ensuring efficient operations, meeting client expectations, and achieving organizational goals.

What are some common challenges faced by an Operations Delivery Manager, and how can they be addressed?

Operations Delivery Managers often face challenges such as balancing resource allocation, managing tight deadlines, and ensuring consistent communication across teams. Navigating these challenges requires strong organizational skills, proactive problem-solving, and the ability to adapt quickly to changing priorities. Successful managers build robust processes for tracking progress, foster open communication channels, and regularly review team performance to identify and resolve bottlenecks. Collaborating closely with stakeholders and maintaining a clear understanding of client expectations also helps in delivering projects efficiently.

What does an Operations Delivery Manager do?

An Operations Delivery Manager is responsible for overseeing the execution and delivery of operational services or projects within an organization. They coordinate teams, manage workflows, and ensure that services are delivered efficiently, on time, and within budget. Their role often involves process optimization, resource allocation, and solving operational challenges to meet business objectives and client expectations. They also communicate progress and issues to stakeholders and work to continuously improve delivery standards.

What is the difference between Operations Delivery Manager vs Operations Coordinator?

AspectOperations Delivery ManagerOperations Coordinator
ResponsibilitiesOversees project delivery, manages teams, ensures operational efficiencySupports daily operations, coordinates schedules, assists with administrative tasks
Required SkillsLeadership, project management, strategic planningOrganizational skills, communication, multitasking
CertificationsProject management certifications (e.g., PMP) often preferredLess formal certifications typically required
Work EnvironmentManagement level, often in office or on-siteSupport role, office or administrative setting

The Operations Delivery Manager focuses on leading project execution and managing teams to ensure operational success, while the Operations Coordinator provides essential support to daily operations and administrative tasks. Both roles are vital but differ in scope, responsibility, and seniority within organizations.

What are popular job titles related to Operations Delivery Manager jobs in Silver Spring, MD? For Operations Delivery Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Operations Delivery Manager jobs in Silver Spring, MD look for? The top searched job categories for Operations Delivery Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Operations Delivery Manager jobs? Cities near Silver Spring, MD with the most Operations Delivery Manager job openings:
Operations Delivery Manager jobs near you
Infographic showing various Operations Delivery Manager job openings in Silver Spring, MD as of May 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $86,052 per year, or $41.4 per hour.

Operations/Customer Service Delivery Manager

Govcio LLC

Bethesda, MD • On-site

$135K - $144K/yr

Full-time

Posted 24 days ago

GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

112th of 203 rated it services

Job description

GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position.
Responsibilities
The CSDM role's responsibilities include but are not limited to:
  • Work with the NS program manager to plan, develop, and engage in a customer outreach effort to communicate and collaborate on customer needs and seek customer input and feedback on service quality and suggested areas of improvement
  • Work with the Section Managers and the customer liaisons to address customer concerns raised from customer interactions and update the planned architecture initiatives, analysis, and roadmaps.
  • Proactively manage operational delivery assurance using CONNECT to monitor SLAs and KPIs. Maintain high performance levels for service-related processes and recommending improvement activities wherever necessary
  • Oversee a team of customer liaisons who will assist in providing enhanced communication and performance monitoring duties. The liaisons are each responsible for their own customer base and form the Service Delivery Team to provide transparency and awareness of the Network Services activities.
  • Establish effective communication between stakeholders for current service delivery, service improvement opportunities, anticipated future needs based on current trends, and requirement refinement
  • Assist technical teams with customer business goals and objects understanding to improve customer satisfaction
  • Develop a deep understanding of projects to gain insights into the scope of service delivery
  • Take accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Analyze third-party as well as internal processes, and creating strategies for service delivery optimization
  • Recommend methods of improvement to ensure on time for service delivery upgrades

Qualifications
  • Bachelor's with 8-12 years (or commensurate experience)
  • Experience overseeing a team of customer liaisons who will assist in providing enhanced communication and performance monitoring duties.
  • Experience planning, developing, and engaging in a customer outreach effort to communicate and collaborate on customer needs and seek customer input and feedback on service quality and suggested areas of improvement.

Clearance Required: Must be able to obtain and maintain NIH/CIT Public Trust
Posted Salary Range
USD $135,000.00 - USD $144,497.00 /Yr.

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