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Service Delivery Manager Jobs in Nepean, ON (NOW HIRING)

JP Recruitment

Service Manager - 1861593

Ottawa, ON · On-site

$90K - $130K/yr

A market leader in the HVAC industry is looking for a Service Manager in the Ottawa/Montreal/Quebec ... Motivate team to achieve various metrics (on time delivery, revenue etc) * Implement metrics to ...

BDO Canada

Manager, Canadian Tax Services

Ottawa, ON · Hybrid

CA$82K - CA$132K/yr

Your Opportunity Our Ottawa office is looking for a Manager to join the Domestic Tax practice. This ... You identify, recommend, and are focused on effective service delivery to your clients * You share ...

City of Ottawa

Service Representative I (Part-time)

Ottawa, ON · On-site

CA$18.25 - CA$18.62/hr

... Management for improved service delivery integration, ensuring the best possible client experience in City facilities. You are responsible for providing support to the assigned Recreation Facility or ...

Honeywell

Sr. Field Service Supervisor

Ottawa, ON · On-site

CA$115K - CA$130K/yr

... delivery to our customers. You will play a key role in managing daily operations, supporting technicians, and driving customer satisfaction through excellent service management. You will report ...

Honeywell

Sr. Field Service Supervisor

Ottawa, ON · On-site

CA$115K - CA$130K/yr

... delivery to our customers. You will play a key role in managing daily operations, supporting technicians, and driving customer satisfaction through excellent service management. You will report ...

Motorola

Software Customer Service Manager

Gatineau, QC · On-site

CA$100K - CA$135K/yr

Delivers consistent service levels by exceeding customer expectations and managing customer escalations. * Helps manage and coordinate the processing, communication, and implementation of technical ...

Motorola

Software Customer Service Manager

Ottawa, ON · On-site

CA$100K - CA$135K/yr

Delivers consistent service levels by exceeding customer expectations and managing customer escalations. * Helps manage and coordinate the processing, communication, and implementation of technical ...

Trane Technologies plc

Manager-Services

Ottawa, ON

Trane in Ottawa is hiring for an Area Service Manager to join our team! In this role, you will be responsible for providing the leadership for all activities involving Service Repair, Upgrades ...

trane technologies

Manager-Services

Ottawa, ON · On-site

Trane in Ottawa is hiring for an Area Service Manager to join our team! In this role, you will be responsible for providing the leadership for all activities involving Service Repair, Upgrades ...

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Showing results 41-60

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Nepean, ON

Service Delivery Manager information

See Nepean, ON salary details

$27.9K

$92.7K

$153.7K

How much do service delivery manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service delivery manager in Nepean, ON is $92,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,170.00 and $119,397.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

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Cities near Nepean, ON with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you

Service Manager - 1861593

JP Recruitment

Ottawa, ON • On-site

$90K - $130K/yr

Full-time

Re-posted 6 days ago

Job description

A market leader in the HVAC industry is looking for a Service Manager in the Ottawa/Montreal/Quebec City region.

You will be leading a team of service technicians and service call centre employees in a fast paced, high volume service center where quality, continuous improvement, customer and employee satisfaction are key objectives. You will be accountable along with your team(s) for identifying and removing barriers to efficient workflow. Strong leadership, analytical and communication skills are essential in this role. You will champion continuous improvement initiatives and lean principles in your daily management activities.

Responsibilities:

  • Motivate team to achieve various metrics (on time delivery, revenue etc)
  • Implement metrics to drive continuous improvement
  • Interface with engineering and the materials teams in support of service escalations and materials replenishment needs.
  • Resolve customer escalations via active problem solving skills
  • Adjust technical resources to meet daily throughput demands
  • Apply accountability standards based on KPIs and implements change to continuously improve performance and increase workflow efficiencies.
  • Facilitate effective and timely communication with associates through your accessibility and responsiveness.

Qualifications:

  • Result-driven leadership experience in a high paced, customer oriented, data driven company
  • Gas fitter 1 certification
  • Experience in the heating, ventilation & air conditioning industry
  • Bachelor's degree strongly preferred (however, direct related experience may be accepted)
  • Prior experience completing documentation that goes to customers
  • Strong skill set with MS Products (Word, Excel, Outlook)

About Us:

 

JP Recruitment Ltd. specialize in technical roles in the engineering & manufacturing space across Canada. For a listing of more positions, visit www.jprecruitment.ca/careers. #servicemanager #jobs #careers #engineeringjobs