Service Delivery Manager Jobs in Nepean, ON (NOW HIRING)

ABOUT US

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients' businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com.

OUR CULTURE

At BGIS, our culture is built on three foundational pillars:

1. Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.
2. High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
3. Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth. 

SUMMARY

Facility Operations is core to our Success.  The Facility Manager is "THE OWNER OF THE HOUSE". Focused on owning and driving all activity occurring in your building(s) and ensuring facilities are operated safely, cost effectively, and efficiently as per the operating parameters of the Statement of Work and management in our client contract. This role will be visible on facility sites (as agreed upon with clients and managers) and will be the primary BGIS representative for day-to-day contact with the client and the tenants for performance of the contract. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.   

Opportunities for Development:   

At BGIS we are committed to the development of our people - offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles - some include:  

• On account operational leadership,  
• Facility Management Office roles to support accounts,
• Project Management roles to lead and execute projects,

KEY DUTIES & RESPONSIBILITIES 

Safety and Regulatory Ownership: 

• Follow and apply all Health and Safety and Emergency Response, aligned with both BGIS and Client expectations to ensure safety of all employees and building occupants. 
• Work in collaboration with BGIS Health Safety and Environment Teams for support and direction on key programs to emphasize Safety Culture 
• Ensure compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, building code and issues by applying cursory knowledge of legislation related to these areas 
• Lead and instill a culture of safety and compliance throughout the building / region. 
• Follow the BGIS structured Hazard Observation Inspection program to ensure compliance with safety and regulatory requirements. 
• Oversee compliance with all relevant safety regulations and standards.  

Leadership Development and Recognition  

• Supervise Team Members including directing activities, establishing goals and objectives, performance evaluation and communicating vision for operations and maintenance; supervise Maintenance Team Leader (MTL) with a team of greater than ten (10) Team Members including Technicians, Tenant Service Coordinators, Property Service Coordinators, Service Delivery Managers etc 
• Participate actively and encourage Team Member Recognition Program to provide recognition to BGIS Team Member for Great Work  
• Identify and nurture leadership potential within the facility management team and provide mentorship and coaching to team members to help them advance in their careers. 
• Collaborate with People and Culture to create career progression plans for staff and encourage their growth within the organization. 

Technical Leadership and Oversight: 

• Manages facilities with square footage between 500,000 and one million can be multiple properties 
• Work in collaboration with the Asset Management Teamto provide input in key Capital Planning Process  
• Properties have multiple tenants and moderately complex building operations component e.g. HVAC system, life safety system etc. 
• Assume responsibility for the technical aspects of facility operations 
• Supervise Technical staff on site to ensure all complete is competed to technical standards  
• As directed by BGIS Facility Management Office (FMO) - maintain complex preventative and corrective maintenance schedules; to ensure asset integrity and value of all building systems and architectural components. 
• Work with Technical staff to provide expert guidance in the maintenance and repair of facility systems and equipment. 
• Attend key FMO Monthly Technical Support Sessions to stay help you with technical direction - stay abreast of industry best practices and emerging technologies to enhance facility efficiency. 
• Ensure seamless operation of critical technical systems.  

Work Order Management: 

• Work in collaboration with Central Work Order Management Team to ensure all work is being completed as outlined in the MSA 
• Monitor work order progress and ensure tasks are completed within established timelines. 
• Work with Account Governance Teams to maintain accurate records of work orders and associated costs. 
• Streamline and manage work order processes to optimize efficiency. 
• Prioritize and assign work orders based on urgency and impact on facility operations.  

Visibility in Sites and Inspection Management: 

• Maintain a constant presence across the facility to oversee operations. Schedule will be determined based on building requirements and criticality  
• Conduct site inspections to identify and address potential issues proactively. 
• Prioritize and orchestrate the resolution of issues identified during inspections. 

Occupant Experience: 

• Liaison with Client and Tenant on day-to-day facility management activities 
• Elevate the overall occupant experience by creating a welcoming and productive environment. 
• Foster open lines of communication with occupants to address their needs and concerns promptly. 
• Implement initiatives to enhance occupant satisfaction, comfort, and well-being. 
• Promote a culture of collaboration and positivity within the facility. 

Proactive Communication and Escalation: 

• Maintain clear and proactive communication channels with all stakeholders. 
• Ensure proactive escalation processes for addressing facility-related challenges. 
• Provide timely updates on operational status, projects, and issue resolutions. 
• Foster transparency and open dialogue to facilitate effective decision-making. 

Financial Ownership (Including Quotes Management): 

• Assume financial responsibility for facility operations, including budget management. 
• In partnership with finance and Regional Directors, responsible for the development of budgets (O&M, Transaction, capital projects and rent), and be able to support and explain approach to the client and the account team.  
• Using financial reports, perform monthly budget, analyse and re-forecast allocations as necessary. 
• Meet annual targets as per contractual performance indicators. 
• Identify cost-saving opportunities and develop strategies to maximize financial resources. 
• Track and report on budget positive or negative trends performance regularly. 

Collaboration with BGIS Self Perform Teams delivering Best Quality Services to Buildings:

• Work in collaboration with BGIS teams in Janitorial, Project Management and Technical Services or any other areas where work is directly performed by BGIS to maximize efficiency and the best customer service in the buildings / portfolios  
• Work together with these teams to ensure work is completed  

Vendor Management and Accountability:  

• With Support from the BGIS Strategic Sourcing and Vendor Management Leadership - follow BGIS Vendor Performance and Relationship Management Program protocols  
• Establish and maintain relationships with vendors and service providers. 
• Monitor and communicate vendor performance and compliance with contractual obligations. 
• Manage vendor relationships to optimize service delivery and efficiency. 

Technology to Support your Success:

• Leverage technology such as work order system, vendor monitoring tools, BAS and CMMS scheduling tools to deliver effectively service to clients.  
• Mentor staff in vendor management and the effective use of technology for vendor relationships. 
• Provide guidance to team members on the effective use of technology for financial management and career progression. 

KNOWLEDGE & SKILLS

• Five to ten years' experience in a property/facility management environment
• Excellent people management skills
• Self-starter, willing to learn, able to work independently
• Excellent business management/development skills
• Excellent at planning and organising
• Strong negotiation skills
• Knowledge of building standards and requirements
• Strong analytical and problem solving skills
• Superior communication and facilitation skills required to advise and influence the client
• Strong computer skills
• Strong customer focus
• Strong technical knowledge
• Ability to multitask and meet strict deadlines under pressure

Licenses and/or Professional Accreditation

• Certified Facility Manager through International Facility Management Association (IFMA)
• Certified Property Manager through Institute of Real Estate Management
• Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
• Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $84,493  to $105,616 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education and performance related to this role. 

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

BGIS est un employeur qui respecte l'egalite des chances et nous vous invitons a postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter a askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprie d'une maniere qui tiendra compte des besoins d'accessibilite du candidat en fonction de son handicap.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.