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Service Delivery Manager Jobs in Griffith, IN (NOW HIRING)

SpotOn

Product Delivery Manager- Payments

Chicago, IL · Remote

$70K - $95K/yr

We are seeking a dedicated and detail-oriented Product Delivery Manager to join our fintech team ... services or fintech industry. * Payments Industry Knowledge: Strong understanding of payment ...

Coeur Mining

Lead, IT Service Delivery

Chicago, IL · On-site

Lead day-to-day IT Service Management (ITSM) execution across Corporate Offices, including incident, request, and change management procedures, to consistently deliver high-quality and reliable ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Griffith, IN

Service Delivery Manager information

See Griffith, IN salary details

$26.1K

$84.5K

$144.3K

How much do service delivery manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service delivery manager in Griffith, IN is $84,479.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $115,100.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Griffith, IN are hiring for Service Delivery Manager jobs?

Cities near Griffith, IN with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you

Service Delivery Optimization Consultant - Chicago

Phamily

Chicago, IL • On-site

$210K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 25 days ago

Job description

Service Delivery Optimization Consultant - Chicago, IL
Location: 30min driving distance of Oakbrook Terrace, IL
Job Type: 75% travel (3-4 days a week, local and across different states where the client has sites), 25% remote
Job Reports To: Director of Service Delivery
Two different comp levels: Engagement Manager OTE up to $210,000
This position is not eligible for visa sponsorship.
About Jaan Health/Phamily
Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.
Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.
Role Description
The Engagement Manager leads health systems and physician groups through the successful implementation and ongoing growth of full-service care management programs for large patient populations. This role manages relationships with clients, oversees delivery through internal teams and our clients, and ensures that programs drive measurable clinical and financial outcomes.
You will act as a strategic partner to clients, leading implementations, influencing provider behavior, and optimizing workflows to ensure programs deliver measurable results. This role requires strong business acumen, comfort operating in ambiguity, and the ability to hold stakeholders accountable across clinical, operational, and executive teams.
Key Responsibilities
Client Engagement & Relationship Management
  • Own the relationship with one of the company's most strategic accounts, operating at the C-suite and clinical leadership level as an indispensable thought partner and strategic advisor.
  • Relentlessly pursue measurable clinical and financial outcomes that drive program expansion and deepen the account relationship.
  • Develop an intimate understanding of the account's strategic agenda, clinical imperatives, and organizational dynamics - anticipating where the partnership needs to go and ensuring the program remains deeply embedded in how they deliver care.
  • Operate with high ownership in ambiguous environments, making decisions that move programs forward.

Performance Monitoring & Optimization
  • Own program-level performance, including clinical outcomes, operational efficiency, and revenue realization
  • Analyze KPIs (engagement, utilization, quality, financial performance) to identify gaps and drive improvement
  • Lead continuous optimization efforts to expand program impact and long-term value

Training & Change Management
  • Drive provider adoption and program growth through strategic change management, stakeholder influence, and performance-focused initiatives that improve financial and clinical outcomes.

Cross-Functional Collaboration
  • Partner with sales, product, clinical, and analytics teams to deliver a consistent and high-performing client experience
  • Contribute to the development of playbooks, SOPs, and best practices that scale across programs

Requirements
  • Bachelor's degree in healthcare administration, public health, business, nursing, or related field.
  • 5+ years of experience in enterprise healthcare partnerships, population health, or value-based care, with a demonstrated track record of driving clinical/financial outcomes and growing strategic accounts.
  • Proven experience driving performance, revenue targets, net retention rates, or program growth.
  • Experience coordinating or overseeing service delivery to clients or through external vendors.
  • Experience managing complex, multi-stakeholder environments across clinical and executive audiences.
  • Excellent communication, facilitation, and relationship-building skills.
  • Ability to operate with ownership in fast-paced, evolving environments.
  • Ability to interpret performance data and develop actionable insights.

Preferred Requirements
  • Experience with provider groups, ACOs, or health systems.
  • Familiarity with EHR workflows and care management platforms.

Our Compensation & Benefits
  • Engagement Manager OTE up to $210,000
  • Medical, dental, and vision coverage for employees and dependents at a nominal cost
  • Paid maternity leave
  • FSA and Dependent Care account options
  • 401(k) Eligibility after 6 months of full-time employment
  • Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.
Equal Employment Opportunity
Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

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