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Service Delivery Manager Jobs in Calgary, AB (NOW HIRING)

Lead and manage construction delivery activities for assigned LRT infrastructure packages ... Find out more. About AtkinsRealis We're AtkinsRealis, a world-class engineering services and ...

New

We're looking for a manager, people services to own and deliver the People function of Nureva Inc. and its subsidiary, Nialli Inc. In this highly collaborative role, you'll work as an integral member ...

ITIL Specialist

Calgary, AB ยท On-site

  • Life

  • Retirement

  • PTO

Partner with Service Delivery Managers and Customer Success teams to ensure customer-facing SLA reporting is accurate, consistent, and aligned to contractual obligations. Continual service ...

As a Senior Analyst, ITSM, you will be a key driver of our IT service delivery excellence. You will ... Incident Management * Oversee the Major Incident Management process to ensure timely resolution of ...

HR Manager

Calgary, AB ยท On-site

... to-day delivery of HR operations, services and business partner support across the employee ... Support and advise managers and employees in resolving workplace issues, conflict resolution, and ...

Work within guidelines set by managers to ensure consistent and quality service delivery. * Perform all service tasks assigned by the Service Manager or Service Department Foreman. * Participate in ...

Service Manager Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an ... We are committed to delivering exceptional quality and service, we aim to be the leading provider ...

Service Manager Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an ... We are committed to delivering exceptional quality and service, we aim to be the leading provider ...

Develop quality plans for each account; monitor service delivery results * Complete all internal project close-out activities and documentation Relocation Execution * Manage all relocation activities ...

Service Manager Want to work with one of the most prestigious luxury auto brands in the world? Join ... delivery. You will also provide timely updates and maintain clear communication with guests ...

Manager, HR Advisory

Calgary, AB ยท On-site

  • Medical

  • Dental

  • Life

  • PTO

Reporting to the Senior Manager, HR Operations, the Manager, HR Advisory is responsible for leading Tier 2 HR service delivery across Canadian HR Operations. This role oversees the HR Advisory team ...

New

Your Opportunity We are looking for a Manager to join our Canadian Tax Services practice in Calgary ... You identify, recommend, and are focused on effective service delivery to your clients * You share ...

Manager, Project Delivery

Calgary, AB ยท On-site

  • Medical

  • Dental

  • Life

Vice President, Technical & Well Services Role Description Eavor Technologies Inc. is seeking a high-performing, strategically minded Manager, Project Delivery to lead our growing Technical Services ...

Strategist, Indigenous Client Services

Calgary, AB ยท On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Belonging POSITION SUMMARY Reporting to the Manager, Client Service, the Strategist delivers client-centered guidance that supports entrepreneurs and small business owners in starting, growing, and ...

Provide excellent customer service to contractors, clients, and internal team. * Follow Injury ... Manage time off request documents and coordinate approval with CEM and Delivery Manager. * Manages ...

... journey through service delivery leadership, advisory, and support. A career within our ... Manage the performance and development of team members * Work collaboratively across KPMG service ...

Showing results 21-40

Service Delivery Manager information

See Calgary, AB salary details

$28K

$93.2K

$154.5K

How much do service delivery manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service delivery manager in Calgary, AB is $93,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What job categories do people searching Service Delivery Manager jobs in Calgary, AB look for?

The top searched job categories for Service Delivery Manager jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Service Delivery Manager jobs?

Cities near Calgary, AB with the most Service Delivery Manager job openings:

Infographic showing various Service Delivery Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $93,204 per year, or $44.8 per hour.

Construction Manager

SNC-Lavalin

Calgary, AB โ€ข Hybrid

Full-time

Posted 2 days ago

New


Job description

Job DescriptionOverview

Come join us in reshaping the future with AtkinsRealis. AtkinsRealis is in hiring a Construction Manager to join our growing team. This position will be based in our Calgary, Alberta offices supporting a transformative major rail project in downtown Calgary!

The successful candidate will function as an integrated member of the project leadership team, working closely with the Owner, Design Consultants, Contractors, Utility Stakeholders, Regulatory Authorities, and Operations representatives to ensure safe, efficient, and cost-effective project delivery.

Your role
  • Lead and manage construction delivery activities for assigned LRT infrastructure packages.
  • Provide proactive oversight of schedule, budget, quality, risk, and safety performance.
  • Monitor contractor performance against contractual obligations, specifications, and project objectives.
  • Lead constructability reviews and ensure designs are optimized for safe and efficient construction.
  • Review design submissions for completeness, constructability, cost implications, schedule impacts, and operational requirements.
  • Manage design changes, technical queries, and field engineering issues during construction.
  • Oversee construction of at-grade LRT stations and associated passenger facilities.
  • Ensure effective integration of station works with track, roadway, utility, and urban realm elements.
  • Coordinate environmental, geotechnical, hydrotechnical, and structural stakeholders during river crossing construction.
  • Facilitate resolution of interface issues among construction packages and project stakeholders.
  • Review construction progress, earned value metrics, forecasts, and productivity indicators.
  • Champion a strong safety culture and ensure compliance with project health and safety requirements.
About you
  • Bachelor's degree in Civil, Structural Engineering, Construction Management, or a combination of education and work experience
  • Professional Engineer (P.Eng.) designation in Alberta or eligibility for registration preferred.
  • Minimum 15+ years of progressive experience in major transportation, rail, bridge, or heavy civil infrastructure projects.
  • Experience serving in a Construction Manager, Resident Engineer, Project Manager, Delivery Manager, or similar senior leadership role.
  • Experience managing construction within active urban environments.
  • Extensive bridge construction experience including concrete and steel structures.
  • Experience with collaborative delivery models including Progressive Design-Build, Alliance, or P3 delivery.
  • Experience working with municipal and provincial regulatory agencies in Alberta is preferred.
Rewards & benefits

Explore the rewards and benefits that help you thrive - at every stage of your life and your career at AtkinsRealis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

Be rewarded. Find out more.

About AtkinsRealis

We're AtkinsRealis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

AtkinsRealis cares about your privacy. AtkinsRealis and other subsidiary or affiliated companies of AtkinsRealis (referred to throughout as "AtkinsRealis") are committed to protecting your privacy. Please consult ourPrivacy Noticeon our Careers site to know more about how we collect, use, and transfer your Personal Data.

By submitting your personal information to AtkinsRealis, you confirm that you have read and accept our Privacy Notice.

Worker TypeEmployeeJob TypeRegular

At AtkinsRealis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.