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Service Delivery Manager Jobs in Brandon, MS (NOW HIRING)

FMOLHS

Supervisor Case Management - RN

Jackson, MS

This position is responsible for the day-to-day operations of the care management clinical staff ... Makes changes to service and service delivery based on outcome data analysis to improve service ...

Harvard Maintenance, Inc

Site Manager-38491

Canton, MS · On-site

$55K/yr

The Site Manager primary focus will be to service the existing business, operationally and ... Technical knowledge of all aspects of janitorial service delivery * Proficiency in Microsoft Suite ...

Harvard Maintenance, Inc

Site Manager-38491

Canton, MS · On-site

$55K/yr

The Site Manager primary focus will be to service the existing business, operationally and ... Technical knowledge of all aspects of janitorial service delivery * Proficiency in Microsoft Suite ...

Harvard Maintenance, Inc

Site Manager-38491

Jackson, MS · On-site

$55K/yr

The Site Manager primary focus will be to service the existing business, operationally and ... Technical knowledge of all aspects of janitorial service delivery * Proficiency in Microsoft Suite ...

Harvard Maintenance, Inc

Site Manager-38491

Jackson, MS · On-site

$55K/yr

The Site Manager primary focus will be to service the existing business, operationally and ... Technical knowledge of all aspects of janitorial service delivery * Proficiency in Microsoft Suite ...

Cintas

Service Manager

Jackson, MS · On-site

... and delivery of products or services; driving a company-owned vehicle to and from customer ... Management experience * Experience in industrial sales or customer service * Availability to start ...

Cintas

Service Manager

Jackson, MS

... and delivery of products or services; driving a company-owned vehicle to and from customer ... Management experience * Experience in industrial sales or customer service * Availability to start ...

A First Name Basis

Care Manager

Jackson, MS · On-site

We are seeking a dedicated and compassionate Care Manager to join our team. The ideal candidate ... Collaborate with community resources and stakeholders to enhance service delivery. * Maintain ...

Apex Manufacturing Services

Be Seen First

Quality Manufacturing Manager

Canton, MS · On-site

$80K - $100K/yr

... and service delivery * Lead response efforts for quality issues, containment activities, and ... Manage operational budgets, labor costs, and financial performance for assigned regions * Partner ...

Harvard Maintenance, Inc

Site Manager-38491

Jackson, MS · On-site

$55K/yr

Site Manager-38491 Job Site Location US-MS-Jackson Requisition ID 2026-38491 Hire Type Full-Time ... Technical knowledge of all aspects of janitorial service delivery * Proficiency in Microsoft Suite ...

Upchurch

Service Coordinator

Jackson, MS · On-site

$17.25 - $21.75/hr

... managing and supporting field service operations by coordinating schedules, communicating with clients, and ensuring timely and efficient service delivery. This role acts as a liaison between ...

Primo Brands

CDL Route Delivery Driver

Ridgeland, MS · On-site

$61K/yr

The Route Service Delivery Driver's primary responsibilities are to provide premium customer service to residential, commercial, and retail customers, accelerate growth through upselling, manage ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Brandon, MS

Service Delivery Manager information

See Brandon, MS salary details

$28K

$90.7K

$155K

How much do service delivery manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for service delivery manager in Brandon, MS is $90,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $123,600.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Brandon, MS are hiring for Service Delivery Manager jobs?

Cities near Brandon, MS with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Brandon, MS as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $90,718 per year, or $43.6 per hour.

Supervisor Case Management - RN

Franciscan Missionaries of Our Lady Health System

Jackson, MS • On-site

Other

Re-posted 8 days ago

Franciscan Missionaries of Our Lady Health System rating

7.2

Company rating: 7.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

347th of 898 rated healthcare providers

Job description


This position is responsible for the day-to-day operations of the care management clinical staff under the general direction of the Care Management Director. The position will integrate knowledge, skills, and experiences to meet the needs of patients and families throughout the continuum of care. They rely on extensive experience and judgment to accomplish responsibilities. A wide degree of creativity and latitude is expected in order to lead and direct the work of others.
Responsibilities
1. Assist the director of the department with support of clinical and administrative case management and social service roles through participation, problem solving and scheduling of staff in order to facilitate appropriate patient flow and services.
  1. Plans and updates in-service education programs for all case management staff annually.
  2. Conducts case review and high-risk screening evaluations weekly with staff.
  3. Performs weekly quality reviews and communicates findings to both staff and management team.
  4. Assist director in selection of team members.
  5. Provides for departmental orientation, onboarding, and initial competency checks for all new team members.

2. Provides case management services to assigned population in addition to coordinating staff assignments in order to assure appropriate levels of service.
  1. Assures adequate case management coverage to meet customer expectations.
  2. Performs routine case management duties including planning, assessment, resource allocation and outcome tracking.
  3. Plans for staffing variances as evidenced by adequate coverage for all areas.

3. Provides up to date clinical expertise to case management staff including new interventions and therapies, changes in clinical protocols and updates in clinical case management services in order to meet the needs of all assigned patient populations.
  1. Monthly education provided to staff regarding emerging trends in healthcare services.
  2. Secures specific case management educational materials and distributes on a weekly basis to staff.

4. Reports specific outcome measures including productivity, referral patterns, cost savings, utilization in order to trend and provide appropriate analysis of service delivery.
  1. Provides scheduled reports on specific criteria-based measures to Director.
  2. Provides analysis of data related to outcomes.
  3. Makes changes to service and service delivery based on outcome data analysis to improve service levels.

5. OTHER DUTIES AS ASSIGNED
  1. Other duties as assigned are completed.
  2. Actively participates in performance improvement projects as needed.

Qualifications
Experience, Education, Training, Special Skills, and Licensure :
  • 5 years clinical experience, plus 2 years in case management
  • Strong interpersonal, oral and written communication skills; computer skills; problem solving and critical thinking skills; time management and prioritization skills; leadership qualities including the ability to train, motivate, manage and supervise staff.
  • Current Mississippi RN license
  • BLS

What Franciscan Missionaries of Our Lady Health System employees say

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About Franciscan Missionaries of Our Lady Health System

Sourced by ZipRecruiter

The Franciscan Missionaries of Our Lady Health System is the leading health care innovator in Louisiana. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Baton Rouge, LA, US

Year founded

1911

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