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Service Delivery Manager Jobs in Saucier, MS (NOW HIRING)

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide ...

Manage and administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and ...

Position Summary: The Care Manager will be responsible for developing personalized care plans ... Collaborate with community resources and stakeholders to enhance service delivery. * Maintain ...

Delivery Driver

Gulfport, MS ยท On-site

$16.75 - $21/hr

Provide courteous and professional customer service to all customers. * Manage daily schedules to ensure timely delivery of goods. * Conduct pre-trip and post-trip vehicle inspections to identify and ...

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

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Showing results 1-20

Service Delivery Manager information

See Saucier, MS salary details

$27.5K

$89K

$152.1K

How much do service delivery manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for service delivery manager in Saucier, MS is $89,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $121,300.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.

What cities near Saucier, MS are hiring for Service Delivery Manager jobs?

Cities near Saucier, MS with the most Service Delivery Manager job openings:

Center Manager

The UPS Store #6873

Gulfport, MS โ€ข On-site

Full-time

Re-posted 28 days ago


Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the centerโ€™s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to โ€œlisten and lead.โ€ He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

  • Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
  • Schedules work assignments and facilitates weekly or monthly staff meetings
  • Monitors, evaluates and maximizes customer service delivery and customer satisfaction
  • Develops and implements the store marketing program
  • Manages Center financials and prepares/provides reporting
  • Manages inventory
  • Reviews daily employee timesheets and submits for payroll processing
  • Oversees Center maintenance, including cleanliness, safety, and organization
  • Performs other duties as assigned

QUALIFICATIONS

  • Advanced education degree, coursework, or tech school desired
  • Previous store management experience required, including personnel and financial management experience
  • P&L experience preferred
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Bona fide management/leadership skills
  • Willing to accept full accountability for Center operations