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Service Delivery Manager Jobs in Virginia (NOW HIRING)

Appian

Technical Delivery Manager (DoW)

Mclean, VA · On-site

$125 - $250/hr

Overview Technical Delivery Manager (TDM) at Appian is responsible for ensuring customers achieve ... Generate demand, position services, and develop account strategy in partnership with Customer ...

New

Seekr

Senior Delivery Manager

Reston, VA · On-site

... services. A successful candidate is a highly skilled engagement manager with experience in ... Duties and Responsibilities CUSTOMER DELIVERY MANAGEMENT * Craft compelling use cases that drive ...

Berlitz

Levantine Instructor Virtual

Vienna, VA · On-site

Under the direction of the Service Delivery Manager and Academic Specialist, the Levantine Language Instructor demonstrates commitment and passion to quality language instruction and education ...

Seekr

Senior Delivery Manager

Reston, VA · On-site

... services. A successful candidate is a highly skilled engagement manager with experience in ... Duties and Responsibilities CUSTOMER DELIVERY MANAGEMENT * Craft compelling use cases that drive ...

Berlitz

Levantine Instructor Virtual

Vienna, VA · On-site

$23/hr

Under the direction of the Service Delivery Manager and Academic Specialist, the Levantine Language Instructor demonstrates commitment and passion to quality language instruction and education ...

Deloitte

Origami Risk Delivery Manager

Rosslyn, VA · On-site

The team collaborates with practitioners across Deloitte's different service offerings to deliver ... Managing project workstreams, delivery teams, timelines, risks, and client communications ...

Deloitte

Origami Risk Delivery Manager

Mclean, VA · On-site

The team collaborates with practitioners across Deloitte's different service offerings to deliver ... Managing project workstreams, delivery teams, timelines, risks, and client communications ...

Deloitte

Origami Risk Delivery Manager

Arlington, VA · On-site

Managing project workstreams, delivery teams, timelines, risks, and client communications ... The team collaborates with practitioners across Deloitte's different service offerings to deliver ...

Deloitte

Origami Risk Delivery Manager

Rosslyn, VA · On-site

The team collaborates with practitioners across Deloitte's different service offerings to deliver ... Managing project workstreams, delivery teams, timelines, risks, and client communications ...

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Showing results 41-60

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Virginia

Service Delivery Manager information

See Virginia salary details

$28.8K

$93.1K

$159.1K

How much do service delivery manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service delivery manager in Virginia is $93,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $126,900.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Virginia? The most popular types of Service Delivery jobs in Virginia are:
What are popular job titles related to Service Delivery Manager jobs in Virginia? For Service Delivery Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Delivery Manager jobs in Virginia look for? The top searched job categories for Service Delivery Manager jobs in Virginia are:
What cities in Virginia are hiring for Service Delivery Manager jobs? Cities in Virginia with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $93,134 per year, or $44.8 per hour.

Technical Functional Delivery Manager

GDIT

Falls Church, VA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 223 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

Program Delivery and Execution

Job Qualifications:

Skills:

Agile Methodology, Client Relationship Management, Delivery Management, Risk Control

Certifications:

Project Management Professional (PMP) | Project Management Institute (PMI) - Project Management Institute (PMI)

Experience:

10 + years of related experience

US Citizenship Required:

No

Job Description:

General Dynamics Information Technology (GDIT) is seeking a Delivery Manager to lead delivery execution for a major FDA modernization initiative. This role is central to the program's success and requires a leader who can ensure consistent, highquality, ontime delivery in a complex Agile environment.

This is a highimpact leadership role for someone who excels at driving predictable delivery, elevating team performance, and ensuring solutions meet the highest standards of quality, timeliness, and mission value.

***Hybrid position requiring 3 days in office at the GDIT Gaithersburg office and FDA Silver Spring campus.

HOW A DELIVERY MANAGER WILL MAKE AN IMPACT:

  • Be the primary force ensuring that program teams meet or exceed stakeholder expectations.

  • Align delivery priorities across multiple workstreams,maintainstrong oversight of internal and external integration teams, and drive the coordination needed to keep the program on schedule and on track.

  • Work closely with the Program Managerand leadership team, government stakeholders, and enduser communities to ensure delivery aligns with mission needs and operational outcomes.

  • Ensure teams understand priorities, manage dependencies effectively, andmaintainthe pacerequiredfor a fastmoving modernization effort.

  • Manage resources across multiple teams, ensuringtheyexecute against release priorities andmaintainhealthy velocity and transparency.

  • Oversee O&M and Help Desk operations to ensure seamless continuity of service and consistently highquality outcomes.

  • Drive teams to meet major project deadlines and release milestones bymaintaininga clear delivery roadmap and proactively managing risks and dependencies.

  • Learn and understand the mission, business processes, and user needs behind the system to align delivery decisions with operational outcomes and stakeholder priorities.

  • Proactivelyidentifyand resolve delivery issues to meet performance, quality, and customer satisfaction goals.

  • Work withthe program team,clientsand customersto develop andmaintainstrategic product roadmaps.

  • ManageO&M, minor and major enhancement releasescope, schedule, and deliverables across functional and technical teams.

  • Supportcustomer facingmeetings, sprint reviews, demos, and planning sessions to ensure alignment with stakeholder priorities.

  • Present delivery metrics including velocity, story progress, impediments, and release milestones.

  • Resolve delivery issues proactively to meet performance, quality, andcustomer satisfactiongoals.

  • Deliver proactive and transparent communication tomaintainstrong,trust-basedcustomer relationships.

  • Validate deliverables for completeness and quality, ensuring they meet customer requirements.

  • Guide functional analysis, requirements definition, and documentation activities.

  • Ensure IT capabilitiesremainaligned with evolving business needs, goals, and operational realities.

  • Support testing cycles including functional testing and User Acceptance Testing (UAT).

  • Coach teams on adopting innovative practices, tooling, andAI enabledapproaches that improve throughput, reduce manual effort, and accelerate time to value.

  • Lead transformation efforts to elevate team performance, introduce modern engineering practices, and continuously improve delivery efficiency.

WHAT YOU'LL NEED TO SUCCEED:

  • Bachelor's degree with 12+ years of experience (or equivalent combination of education and experience).

  • Current or recent experience leading development projects at the FDA.

  • A passion for the mission the project is supporting.

  • Active PMI PMP certification.

  • Experience working in a SAFeAgile Environment.

  • Experience managing projects with multiple key stakeholders.

  • Self-organized with experience managing multi-system projects and working with cross-functional project teams in a matrixed environment.

  • Experience in managing projectswith Agile values, principles, processes, and methods such as iterative and incremental development, burn down, continuous integration, and test-driven.

SECURITY CLEARANCE LEVEL:

  • Must be able to obtain and maintain a Public Trust clearance.


GDIT IS YOUR PLACE:

  • At GDIT, the mission is our purpose, and our people are at the center of everything we do.

  • Growth: AI-powered career tool that identifies career steps and learning opportunities.

  • Support: An internal mobility team focused on helping you achieve your career goals.

  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

  • Flexibility: Full-flex work week to own your priorities at work and at home.

  • Community: Award-winning culture of innovation and a military-friendly workplace.


OWN YOUR OPPORTUNITY


Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

The likely salary range for this position is $142,792 - $178,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

50-75%

Telecommuting Options:

Hybrid

Work Location:

USA MD Gaithersburg

Additional Work Locations:

USA VA Falls Church

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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