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Service Delivery Manager Jobs in Virginia (NOW HIRING)

Appian

Technical Delivery Manager (DoW)

Mclean, VA · On-site

$150 - $200/hr

Overview Technical Delivery Manager (TDM) at Appian is responsible for ensuring customers achieve ... Generate demand, position services, and develop account strategy in partnership with Customer ...

Domino's Franchise

Delivery Driver04246

Lexington, VA · On-site

From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Virginia

Service Delivery Manager information

See Virginia salary details

$28.8K

$93.1K

$159.1K

How much do service delivery manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service delivery manager in Virginia is $93,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $126,900.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Virginia?

The most popular types of Service Delivery jobs in Virginia are:

What are popular job titles related to Service Delivery Manager jobs in Virginia?

For Service Delivery Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Virginia look for?

The top searched job categories for Service Delivery Manager jobs in Virginia are:

What cities in Virginia are hiring for Service Delivery Manager jobs?

Cities in Virginia with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,134 per year, or $44.8 per hour.

Senior Delivery Manager (Future Opportunity)

Arlington, VA • On-site

AGE solutions
See more jobs at AGE solutionsexternal

$130K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 hours ago

Key responsibilities

  • Lead all aspects of Platform Services and Operations and Maintenance Service Delivery to ensure coordination between architecture, engineering, and O&M functions.

  • Manage technical project schedules, milestones, dependencies, and deliverables in alignment with DISA J6's technology roadmap.

  • Oversee reporting deliverables, SLAs, metrics, and KPIs to ensure compliance with DISA service objectives.

Job description

About Us
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.

The Senior Delivery Manager provides leadership and oversight for the delivery of architecture, engineering, and operations services across DISAs SharePoint and Dynamics CRM environments. This role ensures all objectives from task areas are achieved within the defined scope, budget, and schedule. The Senior Delivery Manager serves as the primary liaison between contractor staff, DoD stakeholders, and mission partners, ensuring disciplined governance, risk management, and technical excellence. The Sr. Delivery Manager manages the project work as defined by the client contract. Leads medium to large complex projects and major phases of very large projects and also manages the factfinding, analysis and development of hypothesis/conclusions, production of final reports and delivery of presentations.

This is an onsite position located within the National Capital Region.  Individuals must reside within a commutable distance in order to work onsite full time.

Responsibilities Include:

  • Lead all aspects of Platform Services and Operations and Maintenance Service Delivery to ensure seamless coordination between architecture, engineering, and O&M functions.
  • Manage technical project schedules, milestones, dependencies, and deliverables in alignment with DISA J6's technology roadmap.
  • Coordinate all reporting deliverables such as System Availability, Ticket Queue, and O&M Metrics Reports.
  • Oversee SLAs, metrics, and key performance indicators (KPIs) ensuring compliance with DISA service objectives.
  • Lead weekly technical reviews, risk assessments, and monthly IPR meetings.
  • Enforce SharePoint and CRM governance and ensure alignment with DOD and Cloud best practices.
  • Develop and submit all required deliverables, including Monthly Task Order Status Reports, Task Area Progress Reports, Quarterly Management Plan Updates, Quality Assurance/Control Procedures, Configuration Management documentation, Program Management Plan, and Task Area Management Plans.
  • Oversee adherence to DoD-PA and RMF frameworks, including Provisional Authorization (PA) and Authority to Operate (ATO) processes.
  • Maintain documentation and ensure compliance with change management, configuration management, and quality assurance requirements.

Required Skills, Qualifications and Experience:

  • Education/Experience: BA/BS in a technical discipline (e.g., Information Technology, Computer Science, Systems Engineering).
  • Citizenship and Clearance:
    • US Citizenship is required.
    • Must have and maintain a current DoD Secret clearance.
  • Certifications: PMP
  • Experience: Minimum 10 years of relevant experience managing enterprise IT programs or modernization projects within DoD or federal environments, preferably SharePoint or CRM environments.
  • Ability to manage competing priorities in a fast-paced, mission-critical environment.
  • Supervise and mentor technical teams across SharePoint, CRM, and cloud migration efforts.
  • Coordinate collaboration between architecture, engineering, and operations staff.

Preferred Qualifications:

  • IAM III certification preferred: CASP+, CISSP, CISM, or other 8140 IAM certification.
  • ITIL, Agile, or Lean Six Sigma certifications preferred.

Compensation: $130,000 - $160,000

This position is part of a pipeline for a future opportunity supporting a DoD customer. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest. 

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

  • 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  • Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  • 401(k) with Match: We match 3% of your contributions with immediate vesting.
  • Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  • Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  • Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  • Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  • Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  • Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.

At AGE, you'll do work that matters, supported by a company that delivers for its people.