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Service Delivery Manager Jobs in Virginia (NOW HIRING)

Inadev

Delivery Manager

Reston, VA · On-site

$170K - $185K/yr

The Delivery Manager owns delivery execution for a key workstream of the program. Workstream teams vary from 25-50 resourced scrum teams. You will be responsible technical delivery management of ...

Inadev

Delivery Manager

Reston, VA · On-site

$170K - $185K/yr

The Delivery Manager owns delivery execution for a key workstream of the program. Workstream teams vary from 25-50 resourced scrum teams. You will be responsible technical delivery management of ...

Inadev

Delivery Manager

Reston, VA · On-site

$170K - $185K/yr

The Delivery Manager owns delivery execution for a key workstream of the program. Workstream teams vary from 25-50 resourced scrum teams. You will be responsible technical delivery management of ...

SourceFactor

Service Delivery Director

Arlington, VA · On-site

$244K/yr

Senior Director, Service Delivery SourceFactor's client is a small/mid IT Services Government ... Manage day-to-day customer engagement at the program level, ensuring responsive communication and ...

T-Mobile

Service Delivery Specialist

Herndon, VA · On-site

$58K - $104K/yr

This role manages the deployment and activation of T-Mobile telecommunications products and ... Monitors service delivery performance metrics to ensure alignment with organizational standards and ...

PenFed Credit Union

Program Delivery Manager

Mclean, VA · Hybrid

$69K - $133K/yr

The Collections and Member Management Program Delivery Manager within Decision Management Execution ... Minimum of five (5) years of experience working in financial services industry is required.

Connect4Talent

Service Delivery Coordinator

Fairfax, VA · On-site

$19.25 - $25.75/hr

About the job Service Delivery Coordinator Service Delivery Coordinator - Fairfax, VA area About the Opportunity Our client is an IT Managed Service Provider looking to add a Service Delivery ...

ITCON Services

Senior Director, Service Delivery

Vienna, VA · On-site

$212K/yr

ITCON Services, LLC (ITCON) is seeking an accomplished and dynamic Director of Service Delivery to ... The ideal candidate will bring high energy and a proven track record of managing delivery while ...

Fenix Group, Inc

Customer Delivery Manager

Chantilly, VA · On-site

$155K - $190K/yr

Accountable for seamless Customer Delivery (including HW, SW and Services) * Responsible for NFS ... Manages and resolves internal and external delivery escalations. * Supports the definition of ...

Owens & Minor

Technical Delivery Manager

Richmond, VA · On-site

$130K - $155K/yr

Owens & Minoris a global healthcare solutions company providing essential products, services and ... Understanding of Agile delivery models, product lifecycle management, and DevOps practices (CI/CD ...

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Service Delivery Manager information

See Virginia salary details

$28.8K

$93.1K

$159.1K

How much do service delivery manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service delivery manager in Virginia is $93,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $126,900.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

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The most popular types of Service Delivery jobs in Virginia are:

What are popular job titles related to Service Delivery Manager jobs in Virginia?

For Service Delivery Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Virginia look for?

The top searched job categories for Service Delivery Manager jobs in Virginia are:

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Cities in Virginia with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,134 per year, or $44.8 per hour.

Cloud Operations Manager / O&M Service Delivery Manager

Reston, VA • On-site

Applied Information Sciences
See more jobs at Applied Information Sciencesexternal

Full-time

Re-posted 24 days ago

Job description

Why AIS?
When you join AIS, you're joining a mission-driven team that's passionate about making a difference. You'll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.
  • Employee Ownership: Your contributions directly impact the company's success, and you share in its achievements.
  • Continuous Learning: Access to resources, training, and mentorship to support your professional growth.
  • Inclusive Culture: A workplace where diversity is celebrated, and everyone's voice is valued.
  • Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities.

What are we looking for?
At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.
Working@AIS
At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Senior Cloud Operations Manager.
  • Core Knowledge & Skills: Expert in multi-cloud and hybrid architectures, compliance, disaster recovery, and financial governance. Leads technology adoption and innovation.
  • Work & Complexity: Develops long-term strategies for scalability, leads complex migrations and operations projects, and manages vendor relationships.
  • Quality & Independence: Drives innovation, enforces standardized processes, leads continuous improvement, and sets best practices for operations and cost management.
  • Teamwork & Communication: Provides strategic leadership, builds high-performing teams, collaborates with senior leadership, and represents the organization externally.
  • Consulting & Engagement: Offers strategic consulting, develops technology roadmaps, recommends vendors, ensures compliance, and leads industry-based best practices.
As your initial project assignment, you will support the unique needs of our client as a Cloud Operations Manager / O&M Service Delivery Manager.Project Summary
The Cloud Operations Manager / O&M Service Delivery Manager leads Operations & Maintenance service delivery for a large Defense Industrial Base customer operating Microsoft Azure Government and Microsoft 365 GCC-High cloud services. This role is expected to evolve O&M from its current state into a scalable, repeatable, and high-performing operating model, while maintaining stability and service continuity. The ideal candidate combines strong managed services leadership with enough technical fluency to understand Azure and M365 operations, challenge technical teams appropriately, interpret service health data, and communicate operational risk and business impact to customer leadership. The Manager must understand service desk operations, ITSM processes, cloud operations, compliance-driven environments, and how to lead technical teams toward measurable service outcomes and a strong positive customer experience.
Key Responsibilities
  • Own overall O&M service performance across Azure, Microsoft 365, endpoint management, identity, collaboration, messaging, security, and related operational workstreams.
  • Drive teams to meet defined SLAs, KPIs, service levels, and customer commitments.
  • Establish and enforce a consistent operating model for incident, request, problem, change, release, knowledge, and service level management.
  • Hold technical and support teams accountable for responsiveness, quality, documentation, escalation discipline, and customer communication.
  • Lead and mature help desk/service desk operations, including intake, triage, queue management, ticket routing, escalation, and backlog hygiene.
  • Define and manage tiered support models across Level 1, Level 2, Level 3, engineering escalation, and vendor escalation.
  • Monitor and improve key service desk metrics such as first-contact resolution, mean time to acknowledge, mean time to resolve, reopen rate, aged backlog, SLA compliance, customer satisfaction, and ticket deflection.
  • Drive consistent use of ServiceNow or comparable ITSM tooling for tickets, workflows, dashboards, reporting, approvals, and audit trails.
  • Provide operational leadership across Microsoft Azure and Microsoft 365 services, including monitoring, identity, endpoint management, collaboration, messaging, security, compliance, and platform reliability.
  • Understand the operational implications of Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, Azure networking, backup/recovery, and landing zone operations.
  • Serve as a primary service delivery interface for customer stakeholders and program leadership.
  • Build trust with customer leaders, technical teams, service desk stakeholders, and executive sponsors.
  • Translate technical and operational data into clear business-relevant communication, including risk, impact, trends, mitigation plans, and decisions needed.
  • Ensure O&M execution aligns with customer security, compliance, audit, and operational control requirements.
  • Support operations in regulated DIB, federal, GCC High, Azure Government, CUI, or ITAR-sensitive environments as applicable.

Required For This Opportunity
  • 8+ years in IT service delivery, cloud operations, or managed services
  • 3+ years leading managed services or support teams through growth, change, or operational maturation
  • ITIL 4 Foundation or equivalent IT service management certification
  • Experience in customer-facing managed services with ownership of service performance, service outcomes, customer experience, and operating model effectiveness
  • Experience improving operations through automation, self-service, monitoring improvements, ticket deflection, or process redesign.
  • Experience driving SLA/KPI performance, backlog health, escalations, and/or service reviews, using data to improve the system, not just report on it
  • Experience leading service desk / support operations (tiered support, incidents, requests, escalation, knowledge management)
  • Ability to design and implement scalable operating models across service functions
  • Working knowledge of Azure and M365; able to engage technical teams and translate operational risk
  • Experience with ServiceNow or similar to drive process discipline and service improvement
  • Strong executive communication; able to align stakeholders and build trust

Nice to Have Skills
  • Experience supporting GCC High, Azure Government, or other restricted cloud environments.
  • Experience supporting DIB, DoD, federal, aerospace, shipbuilding, manufacturing, or critical infrastructure customers.
  • Experience leading major incident management, root cause analysis, post-incident reviews, and corrective action tracking.
  • Experience building or improving runbook libraries, SOPs, knowledge articles, and operational readiness processes.
  • Experience preparing monthly service reviews, executive dashboards, QBR inputs, SLA reports, and continuous improvement plans.
  • HDI Support Center Manager, HDI Support Center Director, or HDI Desktop Support Manager, or comparable help desk/support center leadership certification.
  • Microsoft Certified: Azure Administrator Associate certification.
  • Microsoft 365 Certified: Administrator Expert certification.
  • Microsoft Certified: Identity and Access Administrator Associate certification.
  • Microsoft Certified: Endpoint Administrator Associate certification.
  • CompTIA Security+, CISSP, CISM, CCSP, or comparable security/compliance certification.
Managing@AIS
As an AIS People Manager, your responsibilities will include:
  • Coaching: Helping employees navigate challenges, strengthen relationships, and grow the skills that support success at AIS.
  • Career Development: Supporting employees in exploring growth opportunities at AIS and aligning development plans to reach their goals.
  • Performance Management: Creating clarity through clear expectations, regular feedback, and proactive support when performance concerns arise.
  • Accountability and Results: Holding employees accountable for meeting expectations, delivering results, and adhering to company policies and values.
  • Promotions and Compensation: Partnering with HR to evaluate and recommend promotions, salary adjustments, and rewards that reflect performance and potential.
  • Timecard Approval: Ensuring accurate and timely approval of timecards.
At AIS, we are committed to offering competitive and fair compensation that reflects the skills, experience, and contributions of each team member.The targeted base salary range for this role is $125,000-$189,000 per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.We value transparency in our hiring process and are happy to discuss how your unique qualifications align with our compensation structure during the interview process.
Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.

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