Service Delivery Manager Jobs in Virginia (NOW HIRING)

Technical Project Manager / Service Delivery Lead

#26-2263

Chantilly, Virginia, United States

Chantilly , Virginia , United States

At World Wide Technology, we work together to make a new world happen.Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and creating a great place to work for all.

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Technical Project Manager / Service Delivery Lead to join our team within Public Sector.

Our team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD) and intelligence community markets. We excel at delivering innovative, operationally ready and cost-effective IT solutions that accelerate the interoperability and resiliency of mission critical systems.

Work Location: Chantilly, VA

Clearance: Top Secret/SCI with CI Poly
What will you be doing?

Technical Project Manager / Service Delivery Manager for classified Intelligence Community cloud, desktop, compute, network, and storage Managed Service Provider (MSP) environments.

Responsibilities:

• Technical Project Manager / Service Delivery Manager:
• Serve as MSP technical project manager for ongoing initiatives and new service development
• Define project and service scope, objectives, deliverables, and acceptance criteria
• Lead onboarding of new services into the MSP operating model
• Develop and manage schedules, work plans, resources, budgets, and project costs
• Coordinate readiness reviews, pilots, operational acceptance, and production transition
• Ensure support models, documentation, training, and operational handoff
• Provide stakeholder updates and manage risks, issues, dependencies, and changes
• Monitor project and service performance and drive continuous improvement
• Coordinate internal teams, vendors, service owners, and business stakeholders
• Overall Program Support: Assist where needed to keep the overall program successful

Requirements:

• Active TOP SECRET SCI security clearance with CI Poly
• 5+ years of experience in technical project management, service delivery management, IT service management, or program management
• Bachelor’s degree in information technology, engineering, business, or a related field
• ITIL 4 Foundation Certification
• Experience with management of program/project deliverables
• Ability to work independently, maintain accountability, and drive delivery against established timelines
• Flexibility to adjust to changing requirements, schedules, and priorities
• Excellent communication skills including written, verbal, presentation skills and meeting facilitation
• Excellent time management and organizational skills
• Experience working to the constraints of Federal policies, procedures, and regulations

Preferred Requirements:

• PMP, SAFe, or comparable project or Agile delivery certification
• Experience supporting Intelligence Community or other classified federal environments
• Experience with Microsoft Azure, Azure Virtual Desktop, Microsoft 365, enterprise kiosks, or comparable end-user computing technologies
• Experience managing cloud, compute, network, storage, desktop, and managed infrastructure services
• Experience with MSP governance, service onboarding, operational readiness, service-level management, and continuous improvement
• Experience with ServiceNow or a comparable IT service management platform

Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $170,000 - $200,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com

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