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Service Delivery Manager Jobs in Utah (NOW HIRING)

Village Inn Walker Group

General Manager

Provo, UT · On-site

$48K - $60K/yr

Employ various advanced technology tools to streamline restaurant operations and improve guest satisfaction, ensuring seamless service delivery and efficient management. * Develop and implement ...

Village Inn Walker Group

General Manager

South Jordan, UT · On-site

$48K - $60K/yr

Employ various advanced technology tools to streamline restaurant operations and improve guest satisfaction, ensuring seamless service delivery and efficient management. * Develop and implement ...

Morgan Stanley

Client Success Manager, VP

Sandy, UT · On-site

The role oversees client service delivery, stock plan administration support, escalated issue resolution, operational quality, associate development and partnership with internal teams. The Manager ...

Morgan Stanley

Client Success Manager, VP

Sandy, UT

The role oversees client service delivery, stock plan administration support, escalated issue resolution, operational quality, associate development and partnership with internal teams. The Manager ...

New

Imh

Home Medical Equipment Delivery Assistant

Logan, UT

$16 - $20/hr

The coordinator manages patient orders from start to finish, including reviewing referrals ... Delivers exceptional customer service by promptly responding to phone calls, emails, chats, and in ...

New

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Showing results 41-60

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Utah

Service Delivery Manager information

See Utah salary details

$26.4K

$85.5K

$146.1K

How much do service delivery manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service delivery manager in Utah is $85,520.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Utah?

The most popular types of Service Delivery jobs in Utah are:

What are popular job titles related to Service Delivery Manager jobs in Utah?

For Service Delivery Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Utah look for?

The top searched job categories for Service Delivery Manager jobs in Utah are:

What cities in Utah are hiring for Service Delivery Manager jobs?

Cities in Utah with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $85,520 per year, or $41.1 per hour.

Digital Grid Modernization Lead, Senior Manager

Pwc

Salt Lake City, UT • On-site

$124K - $280K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

PwC rating

8.3

Company rating: 8.3 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

26th of 72 rated business consultants

Job description

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Manager

Job Description & Summary

The Opportunity
As a Digital Grid Modernization Lead, Senior Manager, you will play a pivotal role in overseeing and confirming the delivery of quality and timely services within our Information Technology Operations practice. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. As a Senior Manager, you will leverage your skills and professional network to deliver impactful results. You will motivate and coach teams to solve complex problems, applying sound judgment to recognize when to take action and when to escalate. Your ability to develop and sustain diverse and inclusive teams contributes to the success of our firm.
In this role at PwC, you will focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. You will craft and convey clear, impactful messages that tell a holistic story, apply systems thinking to identify underlying problems, and validate outcomes with clients. Your commitment to excellence and ability to navigate complexity will drive operational success and innovation within our practice.
Responsibilities
- Leading the modernization of digital grid operations and managing service delivery to enhance client support
- Overseeing the implementation and maintenance of IT infrastructure to validate smooth operations and service quality
- Monitoring network performance and troubleshooting issues to maintain service reliability and availability
- Managing vendor compliance with contractual agreements and service level standards
- Directing service recovery efforts during major incidents to minimize impact on operations
- Applying systems thinking to identify underlying problems and opportunities for improvement
- Crafting and conveying clear, impactful messages that tell a holistic story to stakeholders
- Developing and sustaining high-performing, diverse, and inclusive teams through coaching and motivation
- Validating outcomes with clients and acting on feedback to drive continuous improvement
- Utilizing IT Service Management (ITSM) frameworks to optimize service delivery and operations
- Coordinating service delivery models and managing service request processes to meet client needs
- Engaging in strategic questioning and storytelling to influence decision-making and drive results
What You Must Have
- At least a Bachelor's degree
- At least 6 years of experience
What Sets You Apart
- Demonstrates advanced ITIL compliance to govern grid modernization platform lifecycles across IT/OT convergence and distributed energy resource integrations.

- Leverages ITSM frameworks to optimize utility service delivery, streamlining change management across smart grid and advanced metering infrastructure programs.

- Leads strategic questioning with utility stakeholders to uncover grid resilience gaps, drive digital solutions, and align modernization roadmaps with regulatory objectives.

- Applies systems thinking to complex grid ecosystems, identifying interdependencies between legacy and emerging technologies to unlock automation opportunities.

- Directs cross-functional teams through large-scale grid transformation with composure, navigating multi-vendor environments and regulatory constraints.

- Validates modernization outcomes with clients and regulators, translating performance metrics into actionable feedback that accelerates value realization.

- Develops service standards and governance frameworks to elevate utility client relationships, establishing trusted advisory partnerships that drive measurable grid improvements.

Travel Requirements

Up to 60%

Job Posting End Date

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

What PwC employees say

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About pwc

Sourced by ZipRecruiter

We know that the future success of our firm is contingent on equitable experiences for our people. From recruitment to partnership, we’re working hard to give every person an equitable opportunity to grow and to thrive as part of our community of solvers. We understand that establishing and maintaining a fair, equitable and welcoming environment for all people requires building a culture of belonging: a shift from awareness to empathy — while demonstrating inclusive leadership that cultivates trust among our people and our clients. PwC is committed to advancing diversity, equity and inclusion (DEI) through an evidence-based strategy designed to achieve well-defined and meaningful aspirational goals. Our aim is to solve problems for the long term, as that is how we build trust and continue to build on our culture of belonging. At the core of this endeavor are stated goals and a series of linked programs enabling targeted interventions at key moments in our employees’ career trajectories.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

London, London, UK

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