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Service Delivery Manager Jobs in Tennessee (NOW HIRING)

Ncontracts LLC.

Product Delivery Manager

Nashville, TN · On-site

$110 - $140/hr

... financial services sector through innovation and thought leadership. We're seeking creative ... Position Overview We are seeking a highly motivated and experienced Product Delivery Manager to ...

New

Ncontracts

Product Delivery Manager

Nashville, TN · On-site

$120 - $170/hr

... financial services sector through innovation and thought leadership. We're seeking creative ... Position Overview We are seeking a highly motivated and experienced Product Delivery Manager to ...

New

reliance

Manager Delivery 1

Memphis, TN · On-site

... service, including positions involving responsibility for driving, loading, and coordinating ... Job Function • Responsible for managing all aspects of day-to-day delivery operations. • ...

Pronet Gaming

... class service and guidance Since 1996, our approach to business has been centred around ... Your primary responsibilities include managing our delivery, prioritization, and product quality ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Tennessee

Service Delivery Manager information

See Tennessee salary details

$26.3K

$85.3K

$145.7K

How much do service delivery manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service delivery manager in Tennessee is $85,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $116,200.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Tennessee?

The most popular types of Service Delivery jobs in Tennessee are:

What are popular job titles related to Service Delivery Manager jobs in Tennessee?

For Service Delivery Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Tennessee look for?

The top searched job categories for Service Delivery Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Service Delivery Manager jobs?

Cities in Tennessee with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $85,261 per year, or $41 per hour.

Delivery Excellence Manager

Clarks White Glove Delivery Inc

La Vergne, TN • On-site

$25 - $26/hr

Full-time

Posted 24 days ago

Job description

Delivery Excellence Manager
Nashville, TN
Our drivers are the face of Clark's. You're the coach behind the team.
Great drivers don't happen by accident.
They're recruited.
They're coached.
They're supported.
They're held accountable.
And behind every elite delivery team is a leader who refuses to let them fail.
At Clark's White Glove Delivery, we're looking for that leader.
Our Nashville operation is the largest and busiest location in our company, delivering premium furniture throughout the region with a reputation built on professionalism, communication, and exceptional customer service. The Delivery Excellence Manager is one of the most important leadership positions in the operation.
If our drivers are the best in the industry, it's because this person is doing their job.
What You'll Own
You'll be the first call when something goes wrong-and the reason most problems get solved before the customer even notices.
You'll oversee our delivery teams from load-out to the final stop of the day, keeping trucks moving, supporting drivers in the field, and ensuring every delivery reflects the Clark's standard of excellence.
No two days are ever the same.
One morning you may be leading load-out and making sure every truck leaves accurately and on time.
By lunch, you'll be coaching a crew through a challenging in-home delivery.
That afternoon, you could be running a large designer installation, solving an issue on the road, recruiting your next all-star delivery team, or jumping in to help complete a difficult project.
This is a leadership position for someone who thrives under pressure, loves solving problems in real time, and enjoys building winning teams.
What You'll Do
  • Lead daily truck load-out and ensure every route starts successfully.
  • Serve as the primary point of contact for drivers throughout the day.
  • Solve delivery issues quickly while keeping customers and schedules on track.
  • Recruit, interview, and onboard high-quality delivery teams.
  • Coach drivers on customer service, professionalism, installation techniques, and efficiency.
  • Assist with complex deliveries and large white glove installation projects.
  • Work closely with warehouse and office leadership to keep the entire operation running smoothly.
  • Maintain Clark's high standards for safety, communication, and customer satisfaction.
  • Build a delivery team that customers request by name.
What We're Looking For
  • Previous home delivery experience is required.
  • Experience leading delivery crews, dispatch operations, or transportation teams.
  • High energy with a strong sense of urgency.
  • Outstanding problem-solving skills under pressure.
  • A natural leader who earns respect through action.
  • Excellent communication and organizational skills.
  • Willingness to lead from the front-not behind a desk.
  • Passion for coaching people and helping others succeed.
  • Someone who takes ownership, embraces accountability, and sets the standard for everyone around them.
Why Clark's?
At Clark's White Glove Delivery, we don't believe great customer experiences happen by chance.
They happen because exceptional people create them.
As our Delivery Excellence Manager, you'll have the opportunity to shape the culture of our delivery teams, mentor future leaders, and directly impact the experience our customers receive every single day.
If you're passionate about home delivery, thrive in fast-paced operations, and want to help build the best delivery teams in the industry, we'd love to meet you.
Because when our drivers succeed, our customers remember the Clark's experience-and you'll be the reason why.

Apply