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Service Delivery Manager Jobs in Tennessee (NOW HIRING)

Hitachi

IT Service Delivery Manager

Alamo, TN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...

Hitachi, Ltd.

IT Service Delivery Manager

Alamo, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...

Apex Systems

Delivery Manager

Brentwood, TN · On-site

$206.64 - $275.52/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job#: 3042993**** **Delivery Manager**Location:** Brentwood, Tennessee (Onsite or remote if ... Everforth Apex is a world-class IT services company that serves thousands of clients across the ...

Delek US

Sr Manager, IT Service Delivery

Nashville, TN · On-site

  • Medical

  • Retirement

Systems & Technology Integration * IT Infrastructure * Solution Delivery Methodologies * Managing ... Manages a cross-functional offshore team to support busienss service requests and manage SLAs

Delek US

Sr Manager, IT Service Delivery

Nashville, TN · On-site

  • Medical

  • Retirement

Ensures required IT services are identified, developed, and supported to the satisfaction of the ... Systems & Technology Integration * IT Infrastructure * Solution Delivery Methodologies * Managing ...

Lowe's

Market Delivery Manager - XDT

Loudon, TN · On-site

What You Will Do The Market Delivery Manager (MDM) is primarily responsible for ensuring Delivery Customer Satisfaction thru service and quality control standards, for customers in a specific market ...

Deloitte

Delivery Manager, AI products

Hermitage, TN · On-site

Maintain a live picture of dependencies across the product teams and platform services you touch. Manage conflict, foster collaboration, and enable cross-skilling. * Discovery & Delivery Proficiency:

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Service Delivery Manager information

See Tennessee salary details

$26.3K

$85.3K

$145.7K

How much do service delivery manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service delivery manager in Tennessee is $85,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $116,200.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Tennessee?

The most popular types of Service Delivery jobs in Tennessee are:

What are popular job titles related to Service Delivery Manager jobs in Tennessee?

For Service Delivery Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Tennessee look for?

The top searched job categories for Service Delivery Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Service Delivery Manager jobs?

Cities in Tennessee with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $85,261 per year, or $41 per hour.

IT Service Delivery Manager

Hitachi

Alamo, TN

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Location:

Alamo, Tennessee, United States of America

Job ID:

R0123058

Date Posted:

2026-04-02

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity

Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Alamo, TN and Crystal Springs, MS factories. This role sits at the intersection of technology, manufacturing, and people-where your expertise turns IT services into real business value. You'll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.

In this highly visible role, you'll guide endtoend IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You'll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.

You'll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.

This is a fulltime, onsite role based at the factory you're assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How you'll make an impact

  • Lead IT service delivery for assigned factory sites

  • Serve as the primary IT escalation point for the business

  • Ensure effective ticket management, triage, and resolution

  • Deliver and support onsite IT infrastructure and applications

  • Oversee local IT governance, security, and cybersecurity response

  • Manage IT demand intake and prioritize business requirements

  • Lead IT build and improvement projects at site level

  • Coordinate IT vendors and global delivery teams

  • Plan and control site IT budget and costs

  • Enable secure machine and network connectivity

Your background

  • Bachelor's degree in Computer Science, Engineering, or equivalent experience

  • 5+ years of experience in Information Technology

  • 2+ years in an IT leadership or management role

  • Experience supporting manufacturing or industrial environments

  • Project management experience for complex initiatives

  • Strong communication skills in English; additional local language skills valued

Tools

  • MS Office products including Excel, Word, SharePoint, Teams, and Outlook

  • ServiceNow (SNOW) Enterprise IT Management Platform

  • Microsoft DevOps and Microsoft Azure

  • SAP S/4HANA

  • Information, Data & Analytics, and Business Intelligence solutions

More about us

  • Be part of Hitachi Energy, a global leader accelerating the energy transition

  • Grow your career through international collaboration and development programs

  • Work in a purposedriven organization committed to innovation and sustainability

What We Offer

  • Comprehensive Health Coverage - Medical, dental, vision, and prescription plans

  • Retirement Savings - 401(k) with company match and additional contributions

  • Paid Time Off - Flexible PTO, paid holidays

  • Professional Growth - Tuition reimbursement and continuous learning programs

  • Family Support - Parental leave, adoption assistance, and fertility benefits

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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