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Service Delivery Manager Insurance information

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$29K

$93.9K

$160.5K

How much do service delivery manager insurance jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service delivery manager insurance in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a service delivery manager in insurance?

Service Delivery Managers in Insurance are professionals responsible for overseeing the delivery of insurance services to clients and ensuring service quality meets established standards and client expectations. They act as a bridge between clients, operations teams, and other departments, coordinating resources, resolving issues, and implementing process improvements. Their main goal is to maintain high customer satisfaction, manage service-level agreements (SLAs), and continuously optimize service delivery processes within an insurance organization.

How does a service delivery manager in insurance typically collaborate with internal teams to ensure high-quality client service?

As a Service Delivery Manager in the insurance sector, you will regularly coordinate with claims processing, underwriting, IT, and customer service teams to ensure that services are delivered efficiently and meet client expectations. This collaboration often involves organizing cross-functional meetings, monitoring service-level agreements, and implementing process improvements based on client feedback. Building strong relationships across departments is key to proactively addressing potential issues and maintaining a seamless client experience. You'll also serve as a bridge between clients and internal stakeholders, translating customer needs into actionable strategies.

What are the key skills and qualifications needed to thrive as a service delivery manager in insurance, and why are they important?

To thrive as a Service Delivery Manager in Insurance, you need a solid understanding of insurance operations, project management, and service delivery frameworks, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management tools (like ServiceNow), CRM systems, and certifications such as ITIL are typical technical requirements. Outstanding communication, leadership, and problem-solving skills set top performers apart in coordinating teams and managing client expectations. These competencies ensure seamless service delivery, client satisfaction, and efficient resolution of issues in a highly regulated and customer-focused industry.

What is the difference between Service Delivery Manager Insurance vs Claims Manager Insurance?

AspectService Delivery Manager InsuranceClaims Manager Insurance
Primary FocusOverseeing service delivery processes and client satisfactionManaging insurance claims processing and settlement
Key ResponsibilitiesEnsuring service quality, coordinating teams, improving delivery efficiencyHandling claims, assessing damages, negotiating settlements
Required CredentialsInsurance certifications, project management skillsClaims handling certifications, insurance knowledge
Work EnvironmentClient-facing, operations, and service teamsClaims departments, adjusters, customer service

While both roles operate within the insurance industry, the Service Delivery Manager Insurance focuses on managing service quality and client satisfaction, whereas the Claims Manager Insurance concentrates on processing and settling claims. Understanding these differences helps in choosing the right career path or job search focus.

Is a service delivery manager insurance a good role?

A Service Delivery Manager in insurance is a valuable role responsible for overseeing client service operations, ensuring compliance, and managing teams. It often requires strong communication, leadership skills, and knowledge of insurance processes, with opportunities for career advancement and competitive compensation.

What are popular job titles related to Service Delivery Manager Insurance jobs?

For Service Delivery Manager Insurance jobs, the most frequently searched job titles are:

Infographic showing various Service Delivery Manager Insurance job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Cloud Service Delivery Manager

Chicago, IL • On-site

Northern Trust
See more jobs at Northern Trustexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Oversee the delivery, reliability, and operational performance of enterprise cloud services across public, private, and hybrid cloud environments.

  • Lead operational governance, incident and problem management, and service performance reporting to ensure cloud platforms meet service level objectives and compliance requirements.

  • Manage stakeholder relationships, coordinate cross-functional teams during critical issues, and drive continuous improvement initiatives for cloud service stability and efficiency.

Northern Trust rating

8.2

Company rating: 8.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

About Northern Trust


As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.


Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.


With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.


Position Summary

The Cloud Service Delivery Manager is responsible for overseeing the delivery, reliability, operational excellence, and continuous improvement of enterprise cloud services across public, private, and hybrid cloud environments. This role serves as the primary liaison between Cloud Operations, Engineering, Architecture, Security, and business stakeholders to ensure cloud platforms meet service level objectives, operational standards, compliance requirements, and business expectations.

The successful candidate will drive operational governance, incident and problem management, service performance, capacity planning, financial optimization, vendor management, and continuous service improvement while fostering a culture of accountability, automation, resiliency, and customer focus.

Key ResponsibilitiesService Delivery & Operations Management
  • Own end-to-end delivery and operational performance of cloud infrastructure and platform services.
  • Ensure services meet or exceed defined SLAs, SLOs, availability targets, and customer expectations.
  • Lead operational governance reviews and service performance reporting with senior leadership.
  • Monitor service health, capacity, utilization, and operational risks across cloud environments.
  • Establish and maintain operational runbooks, service documentation, and support processes.
Operational Excellence
  • Drive continuous improvement initiatives focused on stability, automation, resiliency, and operational efficiency.
  • Lead root cause analysis efforts and ensure corrective actions are implemented for major incidents.
  • Develop and track key operational metrics and KPIs.
  • Champion Site Reliability Engineering (SRE) and DevOps practices to improve platform reliability.
  • Identify opportunities to reduce technical debt and improve service quality.
Incident, Problem & Change Management
  • Serve as the escalation point for major incidents and service disruptions.
  • Coordinate cross-functional teams during critical issue resolution activities.
  • Lead problem management processes to identify recurring issues and implement permanent fixes.
  • Ensure effective change management practices minimize operational risk and service disruption.
  • Facilitate post-incident reviews and executive communications.
Stakeholder & Relationship Management
  • Act as the primary interface between Cloud Operations and internal business stakeholders.
  • Build strong partnerships with Engineering, Security, Architecture, Risk, Compliance, and Application teams.
  • Present service performance, risk assessments, and improvement plans to executive leadership.
  • Manage stakeholder expectations and ensure alignment between service delivery and business objectives.
Cloud Governance & Compliance
  • Ensure cloud services operate in accordance with enterprise governance, security, compliance, and regulatory requirements.
  • Support audit activities and risk management initiatives.
  • Monitor operational controls and remediation activities.
  • Drive adherence to cloud operational standards, policies, and best practices.
Financial & Vendor Management
  • Partner with cloud engineering and finance teams to optimize cloud operating costs.
  • Monitor cloud consumption trends and support chargeback/showback initiatives.
  • Manage relationships with cloud service providers and strategic vendors.
  • Participate in contract reviews, service evaluations, and vendor performance assessments.
Team Leadership
  • Lead and mentor cloud operations personnel and service management teams.
  • Foster a customer-centric culture focused on accountability, collaboration, and continuous improvement.
  • Support workforce planning, talent development, and succession planning.
  • Promote automation-first and cloud-native operational practices.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
  • 8+ years of experience in IT Operations, Infrastructure Services, Cloud Operations, or Service Delivery.
  • 3+ years of leadership experience managing cloud operations, service delivery, or infrastructure teams.
  • Strong knowledge of public cloud platforms including Microsoft Azure, AWS, and/or Google Cloud Platform.
  • Experience managing enterprise-scale cloud environments in highly regulated organizations.
  • Deep understanding of ITIL service management principles and operational processes.
  • Experience with incident, problem, change, and release management.
  • Strong understanding of cloud infrastructure, networking, security, resiliency, and disaster recovery.
  • Proven ability to lead cross-functional teams during major incidents and operational events.
  • Exceptional communication, stakeholder management, and executive presentation skills.
Preferred Qualifications
  • ITIL Foundation or ITIL Managing Professional Certification.
  • Microsoft Azure, AWS, or Google Cloud certifications.
  • Experience with SRE, DevOps, Infrastructure as Code (Terraform), and automation platforms.
  • Experience supporting financial services, healthcare, or other regulated industries.
  • Familiarity with observability platforms such as Datadog, Splunk, Dynatrace, AppDynamics, or Azure Monitor.
  • Knowledge of cloud financial management (FinOps) principles.

Salary Range:

$137,400 - 233,600 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.


Work Authorization


Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).


Working with Us


As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.


Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.


Reasonable Accommodation


Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.


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